Effective Listening Business Communication COM/285 Effective Listening Communication encompasses four basic types: reading‚ writing‚ speaking‚ and listening (Covey‚ 2004). The ability to master them well is crucial to be effective (2004). Whereas the first three are taught at school as separate courses‚ little to none is known for trainings regarding listening. Communication is a two-way process and listening is an important part of communication. Without a listener - the receiver-
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Listening Susan Cain said in her book ’The Power of Introverts’‚ "We have two ears and one mouth and we should use them proportionally." Listening is more important of a skill than speaking in an effective communication. Active listening provides people with opportunity to understand the speaker to be able to respond and form opinions about what’s being conveyed. I was part of the ESL program for the first two years of High School. After I got out of the ESL program‚ I started tutoring and encouraging
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Teaching Listening Listening is a critical element in the competent language performance of adult second language learners‚ whether they are communicating at school‚ at work‚ or in the community. Through the normal course of a day‚ listening is used nearly twice as much as speaking and four to five times as much as reading and writing . In a recent study of Fortune 500 Corporations‚ Wolvin and Coakley (1991) found that listening was perceived to be crucial for communication at work with regards
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Chapter 3 THE VALUE OF LISTENING What is the value of listening? -Did you know that we spend more time in listening than we do reading‚ writing‚ or speaking? 40% of our communication time accounts listening. -Through listening we learn to anticipate the action of others and to gauge their emotions Listening is one of the two important activities in the communication process. Ex: Through classroom lectures‚ conversations‚ group meetings‚ electronic media
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My listening effectiveness In order to have effective listening a communicator must go beyond the mechanical process of hearing to truly understand what is being said. There is more to the process than reacting “automatically and routinely without much mental investment” (Adler‚ Rosenfeld‚ & Proctor‚ 2010). To truly have effective listening‚ a communicator must give “careful and thoughtful attention and responses to the messages we receive” (Adler‚ Rosenfeld‚ & Proctor‚ 2010). (Good definition/explanation
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Reflective Listening What is It? Reflective listening means understanding both what a person says and what a person feels‚ and then relaying this back to him or her in your own words. The Purpose of Reflective Listening Suppose a student tells you about a difficult event with a classmate. A simple example of your response might be: “So you were really feeling angry with him.” Imagine these three different responses from your tutee and the potential benefits: “No. Not angry‚ just upset
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is Listening ? O The process of receiving‚ constructing meaning from‚ and responding to spoken and/or nonverbal messages; to hear something with thoughtful attention O “Listening” is receiving language through the ears. O Listening involves identifying the sounds of speech and processing them into word and sentences. What is Listening ? O When we listen‚ we use our ears to receive individual sounds and we use our brain to convert these into messages that mean something to us. O Listening in
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minimal effort or skill. Listening is a skill that requires practice and concentration to avoid the barriers that are working against it (Hynes‚ 2005). Effective communication exists when the receiver interprets and understands the sender ’s message in the same way the sender intended for it to be. According to Larry Nadig‚ Ph.D. (1999)‚ there are three basic modes of listening. There is competitive listening‚ attentive listening‚ and active listening. With competitive listening‚ the listener
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crisis; good communication skills are essential to achieve the best possible outcomes within a range of challenging circumstances. Interpersonal skills of listening‚ questioning and feedback are crucial when working as a child safety officer as they allow the officer to clarify‚ gain knowledge and understand. Active listening allows the child safety officer to clarify the child’s needs with empathy; doing this builds a trusting relationship. The interpersonal skill of questioning further allows
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Barriers to listening A pointed out earlier‚ listening is not easy and there are a number of obstacles that stand in the way of effective listening‚ both within outside the workplace. These barriers may be categorized as follows. 1. Physiological Barriers: - some people may have genuine hearing problems or deficiencies that prevent them from listening properly. Once detected‚ date and generally be treated. Some people may have difficulties in processing information‚ or memory related problem
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