that creates customer satisfaction. Value is closely related with the ratio between cost and benefit to the customer (Castledine‚ 2011). Customer satisfaction is created when their experience or perceived performance meets their expectations (Castledine‚ 2011). A company should strive not only to achieve customer satisfaction one at a time‚ but also try to make a consistent creation of it. In the context of service industry‚ the challenge of making consistent customer satisfaction is bigger than the
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Internship: An Empirical Study of Internship Satisfaction CAROLINE P. D’ABATE Skidmore College MARK A. YOUNDT Skidmore College and University of Vermont KATHRYN E. WENZEL Caturano and Company Since internships are becoming more widely used as learning tools for students to help fill the gap between classroom learning and the practice of business‚ it is important to understand what aspects of these experiences make them the most worthwhile. This study assessed satisfaction of interns by looking at three broad
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Job Satisfaction Abstract The issue of Job Satisfaction‚ Motivation in the workplace and the role of Job Characteristics have been the cause of intensive research for many years now and have given rise to many theories‚ formed on the basis of extended research by psychologists‚ social scientists and HRD managers. The concept of job satisfaction‚ though of considerably recent origin‚ is closely linked to motivation in the workplace and is a causal factor in improved performance in the workplace
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IMPACT OF SWITCHING COST ON CUSTOMER SATISFACTION AND CUSTOMER RETENTION FOR INTERNET BANKING SERVICES: A STUDY BASED ON SRI LANKAN COMMERCIAL BANKS. BY N. M. GOONETILLEKE (2009/MISM/10) Submitted in accordance with the requirements for the degree of MASTERS IN INFORMATION SYSTEMS MANAGEMENT AT THE UNIVERSITY OF COLOMBO SUPERVISOR: DR. ANURA KARUNANAYAKE SEPTEMBER 2011 TABLE OF CONTENTS Page No Declaration ii Acknowledgment iii Abstract iv Table of
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Other Telephones - Other The advantages and disadvantages of owning a mobile phone By: Wayne Leon Learmond • Published: December 5‚ 2013 Long gone are the days when people would search around desperately for loose change in order to use the public phone box. Long gone are the days of standing in queues in all weathers in order to wait for that all-important phone call - if one did not have a land-line phone at home. Mobile phones have freed us from all of the inconveniences of the way we
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International Journal of Business and Social Science Vol. 3 No. 16 [Special Issue – August 2012] The Impact of Service Quality‚ Customer Satisfaction and Loyalty Programs on Customer’s Loyalty: Evidence from Banking Sector of Pakistan. Samraz Hafeez SZABIST Islamabad‚ Pakistan. Bakhtiar Muhammad Faculty Member SZABIST Islamabad‚ Pakistan Abstract Top organizations know that the road to success runs through their customers. Hence in today’s world‚ the companies who do not provide value to
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fees‚ overly priced plans as well as potential competition which may offer a much better deal. Virgin Mobile became aware of this cellular anarchy and had to decide what pricing strategy would best attract their target niche and offer them unbeatable value so that competitors could not enter into the same market easily. Alternative 1 -Clone the Industry Prices The first pricing strategy Virgin mobile considered was to copy the current industry pricing structure. The angle was that Virgin was to offer
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| | | By Punyadeep Singh PRN 59‚ MBA 09-11‚ SIOM Introduction The mobile phone market in India is worth 130 million handsets annually. While the big boys like Nokia‚ Samsung‚ LG‚ Motorola and Sony Ericsson make up for 70% share‚ the market has of late seen a slew of domestic firms such as Micromax‚ Karbonn and Intex making
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MANAGEMENT PROJECT REPORT ON “JOB SATISFACTION OF EMPLOYEES” (BHARAT HEAVY ELECTRICAL LIMITED IP JAGDISHPUR) SUBMITTED IN THE PARTIAL FULFILLMENT OF REQUIREMENT FOR THE AWARD OF THE DEGREE OF “MASTER OF BUSINESS ADMINISTRATION” Submitted by RICHA DIXIT Under the Guidance of Mr. S.N. TIWARI 1 PREFACE The project work entitled “A STUDY ON JOB SATISFACTION OF EMPLOYEES OF BHARAT HEAVY ELECTRICAL LIMITED IP JAGDISHPUR” Job Satisfaction is the favorableness or un-favorableness
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Culture in Patient-Provider Interaction and Means for Dealing With It Shawn Burke‚ Shin-Hyung Lee‚ Siamak Mahdavi‚ Thuan Nguyen‚ Brittany Oswald‚ Teasha Walters As a culturally diverse country discrepancies in health care have been documented and continue to serve as a threat to satisfactory patient care. Data has shown that minority groups suffer more greatly from cardiovascular disease‚ diabetes‚ and cancer‚ amid other ailments. In 1998‚ the Health Resource and Services Administration
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