goal of a customer-oriented organization is to maximize its customer satisfaction. This topic is about the relation between the profit of a customer-oriented organization and its customer satisfaction. “The customer is KING.”. It heralds the emergence of new business paradigms that will keep pace with a world rapid changing under the impact of development. The following word will show what are the changes of marketing‚ what is the customer satisfaction‚ why the customer satisfaction is important
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Narrative literature reviews Introduction n A literature review is a comprehensive study and interpretation of the work that has been published on a particular topic n A literature review should convey the knowledge and ideas that have been established on a topic and their strengths and limitations Why undertake a literature review? n To provide a review of the current knowledge in a particular field n Provide a description of research studies n Identify gaps in current knowledge n Identify emerging
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CHAPTER 2 LITERATURE REVIEW 1. Introduction In this chapter various related literature and research pertaining to this research will be presented. It addresses the views and effect of using extensive reading method to improve comprehension and motivates reading. 2. Related Literature Up until now there is still no definite definition for ‘reading’ as Criscuolo (1973) says “There is no exact definition for reading’. Another view‚ Alderson and Urguhart (1984) in Fauziah Hassan HBET3203
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Critical literature review techniques http://www.staffs.ac.uk/schools/business/ramsay/Reasoning/critreview.doc. In order to qualify as a ‘critical’ review you must go beyond the simple description of the sources you read. If you are writing a review with reference to specific research questions or objectives then you might consider: * the breadth of different pieces of work - how wide a range of the possible subject matter defined by your question(s) or objective(s) do different
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What’s in a literature review? Three areas that you need to know about include: 1 Specific theories related to the problem or issue. 2 What is known about the problem/issue from previous research studies. 3 What needs to be done to advance knowledge concerning the problem/issue. Structuring your review The literature review is not a shopping list. You should not write about one author‚ followed by another and then another. Instead‚ structure it into themes according to your thesis. You would
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ABSTRACT This study was designed to assess the customer satisfaction in Loreland Farm Resort in terms of their service with their guests. This research aims to develop and enhance the service and avoid complaints in Loreland Farm Resort. It also aims to know the demographic profile of the respondents wherein they can identify the majority type of respondent (e.g. gender‚ age‚ location‚ occupation‚ reservation type and knowing the resort). The researchers provided questionnaires for the guests
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Chapter 3 Review of Related Literature 3.1 LOCAL STUDY A. Global Destiny Cable Destiny Cable Inc. was founded on January 1995. It embarked on marketing promotion through Solid Group Inc. by offering bundles services. On February 3‚ 1993 the name of the company was changed into Global Cable Inc. and was given a provisional authority to provide cable television services. Global Cable Inc. was allowed to operate and maintain CATV system in the municipality of San Juan and in the cities of
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Outline What Is Literature Review? Why Do Literature Review? The Steps of Literature Review Tips for Literature Review Last but not the least 2010-10-13 Japanese winner of Nobel prize in Chemistry 2 What Is Literature Review? “... a literature review uses as its database reports of primary or original scholarship‚ and does not report new primary scholarship itself. The primary reports used in the literature may be verbal‚ but in the vast majority of cases reports are written
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TABLE OF CONTENT SR.NO. CONTENTS PAGE NO. Executive Summary CHAPTER 1 Introduction 1.1 Introduction of Topic Objective Of Study Scope Of Study Limitation Of Study CHAPTER 2 PROFILE OF THE ORGANISATION 2.1 History & Detail Of The Organization 2.3 Vision and Mission CHAPTER 3 RESEARCH METHODOLOGY 3.1 Sample Design 3.2 Source and Method of Data Collection CHAPTER 4 DATA ANALYSIS AND INTERPRETIONS CHAPTER 5 FINDINGS AND SUGGESTIONS CHAPTER
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SERVICE QUALITY AND CUSTOMER SATISFACTION IN PUBLIC TRANSPORTS Filipa Fonseca1) Sofia Pinto1) Carlos Brito2) 1) Faculty of Economics and Management‚ Catholic University of Portugal‚ Portugal 2) Faculty of Economics‚ University of Porto‚ Portugal Abstract: The objective of the paper is to identify the determinants of service quality as well as its impact on the satisfaction of public transport commuters. The paper explores the relationship between service quality and customer satisfaction in a public transport
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