SERVICE QUALITY AND CUSTOMER SATISFACTION IN PUBLIC TRANSPORTS Filipa Fonseca1) Sofia Pinto1) Carlos Brito2) 1) Faculty of Economics and Management‚ Catholic University of Portugal‚ Portugal 2) Faculty of Economics‚ University of Porto‚ Portugal Abstract: The objective of the paper is to identify the determinants of service quality as well as its impact on the satisfaction of public transport commuters. The paper explores the relationship between service quality and customer satisfaction in a public transport
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The competitive environment Porter’s five forces 1. Threat of new entrants The UK grocery market is dominated by the three big players Tesco‚ Sainsbury’s and ASDA‚ of which Tesco has the most market share (29‚9%). Although the grocery environment is highly competitive it was possible for the discounter ALDI and LIDL to enter the market as new entrants. Based on the fact that they are one of the key players in Germany‚ they were able to invest high capital in the UK. Nowadays ALDI achieved a growth
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Tesco – Speech Som PR assistent hos Tesco du er blevet bedt om at holde en tale til business-studerende ved London School of Economics. I din tale skal du komme ind på nogle af Tescos aktuelle problemer og kommentere på selskabets bestræbelser på at løse dem tage og med ændringer i forbrugernes adfærd i betragtning. Good evening ladies and gentlemen. I am a speech virgin so bare with me. Tesco. Thank you for chairing this event to night. And thank you to everyone for your help and advice on the
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Literature Reviews What this handout is about This handout will explain what a literature review is and offer insights into the form and construction of a literature review in the humanities‚ social sciences‚ and sciences. Introduction OK. You’ve got to write a literature review. You dust off a novel and a book of poetry‚ settle down in your chair‚ and get ready to issue a "thumbs up" or "thumbs down" as you leaf through the pages. "Literature review" done. Right? Wrong! The "literature" of a literature
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Literature Review Google INTRODUCTION IT company Google‚ are ranked amongst the best workplaces in both Australia and the USA. In 2009‚ Google Australia finished top of the list in the 2009 Great Places to Work study. This follows the lead of its US parent company‚ which ranked first in Fortune’s 100 best Companies to Work For list in both 2007 and 2008. Attributing to this success is the fact that Google has managed to create an environment that encourages highly motivated employees. Google
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BRIEF PROJECT TITLE To analyze the satisfaction level of the customers who are currently using Ion Exchange India Limited water purifiers and to generate service contract leads. OBJECTIVES • Study of the water purification Industry • Preparation of questionnaire to measure satisfaction level • Understanding customer needs and problems during the survey • Identify gaps in the service delivery model of Ion Exchange India Limited • Obtaining customer feedback for improving product and services
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Asma Akter Faria ID- 60 Department of MIS University of Dhaka Literature Review on HRIS University of Dhaka Department Of Management Information Systems (MIS) Term Paper On Literature Review on HRIS Course Title- Human Resource Information System Course Code – MIS 518 Submitted To: Mr. Md. Abul Kashem Associate Professor Department of MIS University of Dhaka Submitted By: Asma Akter Faria ID- 03-060 MIS 3rd Batch University of Dhaka Date of Submission: May
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Chapter II REVIEW OF RELATED LITERATURE This chapter presents the literature and related studies that clarifies the different aspects of the research. It also discusses the theories about the subject‚ and its purpose. The commodities‚ new devices‚ services‚ in technology are needs of man for a better fuller life which is the concern of the research. These useful arts are the products of the technological environment and the end-user is society in general. The excerpt was
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Referencing for tesco ------------------------------------------------- References 1. ^ a b c d e f "Preliminary Results 2011/12". 18 April 2013. Retrieved 18 April 2012. 2. ^ Tesco PLC (2012). "Tesco PLC Annual Review and Summary Financial Statement 2012" (PDF). Tesco PLC Annual Review and Summary Financial Statement 2012. Tesco PLC. Retrieved 26 August 2012. 3. ^ Tesco Stores Limited (1997–2012). "Tesco.com Terms & Conditions". Tesco.com. Tesco Stores Limited. Retrieved
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Literature review of Age related constructs on Consumer Decision Making HealthDay News (2013) has reported an interesting research questions about ‘Accumulated knowledge helped seniors outperform young adults when faced with economic choices’ by Randy Dotinga Health day reporter. In the report‚ Ye Li (2013) an assistant professor of management in the University of California‚ Riverside‚ and his new research suggested that: Seniors can be sharper than young adults at making financial decisions
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