BUILT ENVIRONMENT An Exploratory Study of Customer Satisfaction Based on ACSI Model An application to the No.2 bus service in Gävle of Sweden Le Xue Chun Yang December‚ 2008 Master’s Thesis in Management of Logistics and Innovative Production Abstract This thesis used ACSI model as a theoretical basis‚ which is a cause-and-effect model‚ to measure the quality of goods or service that starts from “customer expectations” to “customer satisfaction”. The purpose of this thesis is to find a
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Sample Customer Satisfaction Survey Are you looking for a sample customer satisfaction survey from which you could choose several questions to include in your research project? Before you choose specific questions or even a sample customer satisfaction survey‚ you should already have an excellent idea what information you are looking for‚ and should have already taken Steps 1 and 2 in the marketing research process. Relationship-based customer satisfaction research‚ often simply referred
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process by which individuals and groups obtain what they need and want through creating and exchanging products and values with others. It is an integrated process through which companies create value for customers and build strong customer relationships in order to capture value from customers in return.” The modern marketer is called upon to set the marketing objectives‚ develop the marketing plan‚ organize the‚ marketing function‚ implement the marketing plan or programme (Marketing mix) and
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to expect customers to want to treat you like crap. There is a stereotype about fast food workers that they’re all either pimply teenagers or stupid high school drop-outs who are empty inside and apparently have no feelings. If you look around at questions and answers in this category‚ you will get a glimpse of how some people feel about fast food workers. Because of these stereotypes‚ you will get treated like crap. Fast food companies require their workers to be friendly to customers no matter
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Fast Food kills “Fifty million people in the U.S. are dependant on fast food (Fast Food Secrets)”. People all over‚ are eating more of it‚ but most of them aren’t fully aware of how bad it actually is. Most fast food places do things that act as a lure for people to buy more food. Such as offering a large portion of food for a small amount of money. This overall consumption of fast food has many consequences. Fast food is bad for you in more ways than one. Not only is it unhealthy‚ but the restaurants
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We all fall victim to the fast food drive-thu‚ some more than others‚ eating it every day. But do people really know how bad fast food is for them? Everyone has different reasons for eating fast food‚ some because of the convenience‚ some actually crave it‚ but few people truly realize just how unhealthy this food is for them. The article “Why You Should Avoid Fast Food at All Costs” written by Richard Stossel gives very eye-opening details as to where our food comes from and how it gets to our plates
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“Fast Food Nation” We all see the advertising and marketing for the big fast food chains such as‚ McDonald’s‚ Burger King and Wendy’s everywhere we go‚ it is hard to miss. A hefty majority of Americans continue to eat there a few times a week even though it is well-known this poor excuse for food is extremely unhealthy. It is just so convenient‚ they can be found everywhere‚ they have cheap prices‚ and the food tastes so good. It is a common misconception that these places are still acceptable
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English 28 9:35-11:00 Dr. Gill Disadvantages of Fast Foods Time is money. This is the new buzzword in today’s world. People are now spending more time by running after money then spending time on their daily activities. No wonder fast food is on the rise. May people do not realize that fast food is a slow death. It has many disadvantages‚ as it is unhealthy‚ expensive and causes many diseases. Even though‚ fast food is the fastest way to feed our hunger‚ it is not
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Fast Food is Our New Addiction Obesity is increasing rapidly because of the fast food. Showing and telling people how unhealthy to eat the fast food is extremely hard because it is now the popular culture for the societies those are dominated by the fast food industries. High profit and low cost is the primary reason why there are many Burger Kings and McDonald’s in the world (Kenway‚ “Junk food: The New Tobacco”). Yet some readers may challenge my view by insisting that the fast food industries
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FAST FOOD NATION Section I - The American Way Introduction and Chapter 1 - The Founding Fathers Life in the 1950’s was unlike any previous decade. It was the culmination of the previous 50 years of expansion‚ industrialization‚ depression and two world wars. The baby boom began. Families were moving to the suburbs. The accessibility of the automobile and the integrated open highway gave the average citizen a freedom and mobility never seen before. As a result‚ industries and businesses sprang
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