customer services from effective leadership. This paper will review
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and loss. Organisations usually consider enhanced customer relationship management (CRM) as a reputable asset to the core function of their organisation. A considerable discussion on impact of behaviour of customer in performance of business of literature of marketing has been outlined (Heskett et al.‚ 1994; Nelson et al.‚ 1992; Rust and Zahorik‚ 1991; Storbacka et al.‚ 1994). On the contrary‚ much may have not been discussed on work of empirical that has to do with satisfaction of customer‚ loyalty
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ABSTRACT This article will attempt to provide a theoretical framework of the development of the self-congruent theory utilized in tourism by reviewing relevant literatures‚ highlighting landmark opinions and comparing the constructive models regarding pertinent issues‚ including destination image‚ destination branding‚ tourist destination choice‚ consumer needs‚ motivation‚ tourist segmentation etc. This article attempts to build a comprehensive model focusing on the vital role of self-congruity
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Chapter II REVIEW OF RELATED LITERATURE This chapter presents the literature and related studies that clarifies the different aspects of the research. It also discusses the theories about the subject‚ and its purpose. The commodities‚ new devices‚ services‚ in technology are needs of man for a better fuller life which is the concern of the research. These useful arts are the products of the technological environment and the end-user is society in general. The excerpt was
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Literature Review: Over the course of the past couple of months I have carefully analysed various academic sources and have compiled a list of the most valuable to my particular study. I have considered academic literature to be that of text books and well-credited journals. Football In the Digital Age-Who’s Game Is It Anyway- Edited By Sean Hamil‚ Jonathan Michie‚ Christine Oughton & Steven Warby(2000): I have found this book to be particularly interesting and relevant to my studies. This book
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Large investors and liquidity: a review of the literature Matthew Pritsker 1 Abstract A growing share of financial assets are held by large institutional investors whose desired trades are large enough to move prices in markets. Because large investors’ trades have “price impact”‚ asset markets are not perfectly liquid from their perspective. This illiquidity is likely to influence their decisions of which assets to hold and which assets to trade‚ and may influence how assets are priced. These
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LITERATURE REVIEW Table of Contents Page • Marketing as a management Function 3 • Integration of marketing Function 7 • Changes in Business Environment 10 • Marketing Challenges 15 • Bibliography 21 Marketing as a Management Function Marketing as a management function which in its simplest term refers to the basic functions of management namely planning‚ organizing‚ leading and controlling (POLC). These four functions are necessary for the achievement
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SOWK 562 – Summer 2014 Assignment #3: Intervention Literature Review July 20‚ 2014 Dr. Hsin-Yi Hsiao Intervention Description There are two distinct service models for persons experiencing homelessness that also have issues with mental illness and/or addictions‚ the treatment first model or the Housing First model. Housing First models utilize a supported housing approach in which consumers start with permanent‚ independent apartments and providers work with consumers regardless of their symptoms
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REVIEW OF LITERATURE CUSTOMER SATISFACTION Customer Satisfaction‚ a business term‚ is a measure of how products and services supplied by a company meet or surpass customer expectation. It is seen as a key performance indicator within business and is part of the four perspectives of a Balanced Scorecard.In a competitive marketplace where businesses compete for customers‚ customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy.There is
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Review of Related Literature The review of related literatures of this study is made here in the Philippines and in abroad. It is acquired from the internet and unpublished theses. It is nearly related on the relationship of computer game addiction to interpersonal relationship to adolescents especially‚ K-12 students. To enrich the background on the subject of the researcher‚ the literatures that were found are here in presented. A. Foreign Studies Based from the study of Mark Griffiths (2007)
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