customer services from effective leadership. This paper will review
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REVIEW OF LITERATURE CUSTOMER SATISFACTION Customer Satisfaction‚ a business term‚ is a measure of how products and services supplied by a company meet or surpass customer expectation. It is seen as a key performance indicator within business and is part of the four perspectives of a Balanced Scorecard.In a competitive marketplace where businesses compete for customers‚ customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy.There is
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Literature Review Functionalist‚ Emile Durkheim‚ was one of the first sociologists to study the issue of suicide and this work has become known worldwide. Many have either refined his work or criticized it. Although Durkheim’s book Suicide: A Study in Sociology (1970) focused on suicide rates in some European societies‚ he was able to distinguish four types of suicide and he spoke about the type of person who would commit suicide. Two of the types of suicides Durkheim defined occurred in industrial
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Chapter2 Related Literatures Foreign Literature Eugene F. Brigman‚ Fundamentals of Financial Management‚ 5th ed.‚ (Hinsdale: Holt‚ Richard and Winston Sounders College Publishing‚ 2000)‚ pp. 840-841. Companies are increasingly employing Inventory System. A computer start with an inventory counts in memory. Withdrawals are recorded by the computer as they are made‚ and the inventory balance is constantly revised. When the recorded point is reached‚ the computer automatically places an order‚ when
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CHAPTER 2 LITERATURE REVIEW 2.1 Introduction The concept of employee performance In textile industry‚ quality is closely related to employee performance .An essential feature of any successful factory is motivated employee. Therefore the performance of an employee towards his or her place of work and the extent to which an employer‚ owner or manager is able to motivate employees may have a direct effect on the quality of those products. One most important challenge facing managers is the creation
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Chapter 3: Literature Review Supporting The Child One of my primary focuses was to find out how different literatures dealt with Dyslexia and how best to support the child. Dyslexia can be described from a number of different perspectives as we see in Ball et al (2007) who explain that it can be “how one learns (Cognition)‚ what parts of the brain are involved (neurology)‚ what genes are involved (genetics) and behaviour (p14). Their book entitled ‘Dyslexia: An Irish perspective’ is very relevant
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Adithya‚ H.S.‚ Customer Perception and Behaviour of Car Owners-an Empirical Study in Bangalore City‚ Global Research Analysis‚ Volume: 2‚ Issue: 1‚ January 2013‚ Page: 104. Automobile Industry is one of the fastest growing sectors in our country. Cars were once considered as a luxury and now it has become a necessity. The purchase is normally influenced by many including their own perceptions and behaviour. Hence it is as complicated as human mind. It becomes imperative for the marketers to understand
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SOWK 562 – Summer 2014 Assignment #3: Intervention Literature Review July 20‚ 2014 Dr. Hsin-Yi Hsiao Intervention Description There are two distinct service models for persons experiencing homelessness that also have issues with mental illness and/or addictions‚ the treatment first model or the Housing First model. Housing First models utilize a supported housing approach in which consumers start with permanent‚ independent apartments and providers work with consumers regardless of their symptoms
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2. Literature Review 2.1 Cost Estimation of Light Rail 2.1.1 Whole Life-cycle cost estimation of Light Rail As light rail is playing an increasingly important role in public transportation‚ more concern is put on light rail and the costs of the flexible and expandable transport. Most of our light rail transit decision-making considers the project forepart construction investment only. But in terms of the annual operation cost‚ scrap value and so on after project completion‚ there is less or even
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Literature Review Evolution of theory of CSR1 The 50s The connection between corporations and society has been to industrialists’ mind since the age of Henry Ford‚ if not before but the first effort to theorize this relationship has been made by Howard Bowen’s Social Responsibilities of the Businessman (1953) who tried to give systematic and rationalized arguments in favor of CSR by stating that the big corporations should consider using their power and influence with social consequences and
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