REVIEW OF LITERATURE CUSTOMER SATISFACTION Customer Satisfaction‚ a business term‚ is a measure of how products and services supplied by a company meet or surpass customer expectation. It is seen as a key performance indicator within business and is part of the four perspectives of a Balanced Scorecard.In a competitive marketplace where businesses compete for customers‚ customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy.There is
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CHAPTER 2 LITERATURE REVIEW 1. Introduction In this chapter various related literature and research pertaining to this research will be presented. It addresses the views and effect of using extensive reading method to improve comprehension and motivates reading. 2. Related Literature Up until now there is still no definite definition for ‘reading’ as Criscuolo (1973) says “There is no exact definition for reading’. Another view‚ Alderson and Urguhart (1984) in Fauziah Hassan HBET3203
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Literature review of Age related constructs on Consumer Decision Making HealthDay News (2013) has reported an interesting research questions about ‘Accumulated knowledge helped seniors outperform young adults when faced with economic choices’ by Randy Dotinga Health day reporter. In the report‚ Ye Li (2013) an assistant professor of management in the University of California‚ Riverside‚ and his new research suggested that: Seniors can be sharper than young adults at making financial decisions
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customer services from effective leadership. This paper will review
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This literature review addresses several issues related to the study of aging. Theoretical perspectives‚ research methods‚ and current controversies are reviewed. One issue that has beset the development of research on aging is a definition of old age (Scanzoni & Scanzoni‚ 1988‚ p. 549). Research in the United Kingdom and the United States has found that the older a person is in a chronological sense‚ the later is the chronological age at which that person tends to think old age begins. The concept
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REVIEW OF RELATED LITERATURE According to antiessays.com‚ Gender discrimination basically means how certain people are treated differently in their place of employment. If you have been rejected for employment‚ fired‚ or treated unfairly in employment because of your sex‚ then you have suffered from gender discrimination. Throughout most of history‚ women have been an underdog in many areas of the society regardless of the amount of education or experience they’ve had
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Literature Review From the the Encarta encyclopaedia 2010 Water pollution is any chemical‚ physical or biological change in the quality of water that has a harmful effect on any living thing that drinks or uses or lives in it. Dr. Shachin Cartlon (2009) states Water pollution occurs when a body of water is adversely affected due to the addition of large amounts of materials to the water. The sources of water pollution are categorized as being a point source or a non-source point of pollution
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REVIEW OF RELATED LITERATURE Background and Literature Overview The regulatory landscape of the air transport industry throughout the world has been changing dramatically since the 1980s to meet the growing density of air traffic as a result of the increasing integration of economies. Reforms were made through deregulation and liberalization‚ all aimed at reducing the restrictions on competition in order to increase the efficiency of the industry. This study examined the regulatory and policy
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Introduction EQUITY SHARES DEFINITION Securities representing equity ownership in a corporation‚ providing voting rights‚ and entitling the holder to a share of the company’s success through dividends and/or capital appreciation. In the event of liquidation‚ common shareholders have rights to a company’s assets only after bondholders‚ other debt holders‚ and preferred shareholders have been satisfied. Typically‚ common shareholders receive one vote per share to elect the company’s
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Review of related literature Based on our research Game development is the process of creating video games and games can be developed as an artistic outlet and to produce a lot of money. Game developer is software developer‚ business or an individual who is in charge in creating video games. There are many types of video games examples areRPG‚ Actiongames‚ Adventure games‚ Strategy games‚ Vehicle Simulation games‚ Puzzle games‚ Sports games and many more. On this part the researchers discussed
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