Abstract The aim of this paper is to assess the impact of effective leadership on customer service. Much research has been completed in the areas of effective leadership‚ effective management and effective customer service‚ individually. However‚ research in the assessment of how effective leadership influences customer satisfaction is difficult to locate. This should be an area well researched as customer satisfaction can be an area of great competitive advantage within most industries. It has
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What’s in a literature review? Three areas that you need to know about include: 1 Specific theories related to the problem or issue. 2 What is known about the problem/issue from previous research studies. 3 What needs to be done to advance knowledge concerning the problem/issue. Structuring your review The literature review is not a shopping list. You should not write about one author‚ followed by another and then another. Instead‚ structure it into themes according to your thesis. You would
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Chapter 3 Review of Related Literature and Studies 3.1 Local Studies 3.1.1 The Creation of an Automated Library System for Navotas City Library (Pol Moises Gregory D.O. Clamor‚ Mariz Joy R. Macarilay‚ Camille S. Sonajo‚ Ma. Rita A. Taborada‚ Hazuki E. Yamamoto; October 14‚ 2010) url: http://www.papercamp.com/essay/22787/Computerized-Library SUMMARY Abstract: The rise of technology is spreading in the recent years. In the field of education where students and teachers are involved‚ they
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Chapter 3: Literature Review Supporting The Child One of my primary focuses was to find out how different literatures dealt with Dyslexia and how best to support the child. Dyslexia can be described from a number of different perspectives as we see in Ball et al (2007) who explain that it can be “how one learns (Cognition)‚ what parts of the brain are involved (neurology)‚ what genes are involved (genetics) and behaviour (p14). Their book entitled ‘Dyslexia: An Irish perspective’ is very relevant
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Guildford College Merrist Wood Campus Land-Based Top Up Year 3 Tutor: Sarah Grace Research Project Literature Review Ref No. KTD16 Issued: w/c 29th November 2013 Submission: w/c 30th January 2014 Written by: Amie Richards Word Count: 1501 Contents: Overview of Literature Review 2.0 4 Overview of the Pet Industry 2.1 5 Service quality theory 3.0 6 How it applies to the Pet Shop Industry 3.1 8 Customer loyalty theory 4.0
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LITERATURE REVIEW 2.1 DEFINITION OF TRAINING Noe R.A (2005:03) has defined training as “a planned effort by a company to facilitate employees’ learning of job related competencies. These competencies include knowledge‚ skills or behaviours that are critical for successful jo performance. The goal of training is for employees to master the knowledge‚ skill‚ and behaviours emphasized in training programs and to apply them to their day to day activities.” De Cenzo and Robbins (1994:255) define
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Miriam Yanez Physics 018-01 Literature Review 25 April 2012 Biophysics and protein dynamics have shaped our lives when it comes down to advancements in medicine. In living cells‚ proteins are the main components that keep the organism running at its best with every single protein and enzyme having their own function. The discovery of DNA‚ RNA‚ and other protein synthesis became the structures of life in a new perspective in the smallest ways leading to the continuing studies to uncover more
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Literature Review: Literature portrays logistics and MIS practices from a variety of different perspectives with a common goal of ultimately improving performance and competitiveness. 1. Analysis of financial and MIS excellence of BRAC Bank Joydeep Sinha Roy‚ BRAC university 2. Course teacher instructions and lectures over the semesters. 3. Course book entitled Management Information Systems ( Managing the digital firm) written by Laudon and Laudon. While there is plenty of published
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Literature review: Literature review sets out as the main tool of the research study. Data allied to the Textile Sector was scrupulously collected. Sources of data include newspapers‚ journals‚ textile journals‚ research reports. Articles in the newspapers and journals appropriate to the subject have also been examined in detail. We have been listening in news for the past 4 years that the textile industry which used to be the backbone of Pakistan is not growing rather have gone on a declining
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CHAPTER II REVIEW OF RELATED LITERATURE Coal Ash Coal ash is a collective term for the residues left during the combustion of coal. Depending on the source and makeup of the coal being burned‚ the composition of the coal ash vary considerably‚ but all includes substantial amounts of both amorphous and crystalline Silicon dioxide (SiO2) and Calcium oxide (CaO)‚ both being endemic ingredients in many coal-bearing rock strata. Coal ash is made up of two types of combustion by-products: bottom
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