REVIEW OF LITERATURE CUSTOMER SATISFACTION Customer Satisfaction‚ a business term‚ is a measure of how products and services supplied by a company meet or surpass customer expectation. It is seen as a key performance indicator within business and is part of the four perspectives of a Balanced Scorecard.In a competitive marketplace where businesses compete for customers‚ customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy.There is
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Literature Review Evolution of theory of CSR1 The 50s The connection between corporations and society has been to industrialists’ mind since the age of Henry Ford‚ if not before but the first effort to theorize this relationship has been made by Howard Bowen’s Social Responsibilities of the Businessman (1953) who tried to give systematic and rationalized arguments in favor of CSR by stating that the big corporations should consider using their power and influence with social consequences and
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and loss. Organisations usually consider enhanced customer relationship management (CRM) as a reputable asset to the core function of their organisation. A considerable discussion on impact of behaviour of customer in performance of business of literature of marketing has been outlined (Heskett et al.‚ 1994; Nelson et al.‚ 1992; Rust and Zahorik‚ 1991; Storbacka et al.‚ 1994). On the contrary‚ much may have not been discussed on work of empirical that has to do with satisfaction of customer‚ loyalty
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Title: A Research on SMRT’s (S’pore) resistance to change How resistance to change affects SMRT’s efficiency in the transport industry (i) To Research on the importance of Change (ii) To Investigate why change is resisted (iii) To Search for methods to reduce resistance To make this huge organisation tick‚ SMRT employs about 2‚700 staff (SMRT‚ 2012). This would mean to say that implementing a series of change into the organisation would be met with resistance. In the past years‚ SMRT trains have
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Obesity Literature review I. Introduction Obesity is a medical condition in which excess body fat has accumulated to the extent that it may have an adverse affect on health‚ leading to reduced life expectancy. Child obesity has been increasing dramatically and it has become one of the most common chronic conditions for youngsters and it’s accompanied by several psychological effects. As for the children it might lead to being isolated and having peer problems and sense of discrimination from
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Literature Review Functionalist‚ Emile Durkheim‚ was one of the first sociologists to study the issue of suicide and this work has become known worldwide. Many have either refined his work or criticized it. Although Durkheim’s book Suicide: A Study in Sociology (1970) focused on suicide rates in some European societies‚ he was able to distinguish four types of suicide and he spoke about the type of person who would commit suicide. Two of the types of suicides Durkheim defined occurred in industrial
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REVIEW OF RELATED LITERATURE The review of the literature for this study focuses on procedures used to identify teaching and learning styles and what effect a match between the two has on student learning outcomes and evaluation of instructors. The review focuses on a number of different instruments used to identify teaching and learning styles. The chapter begins with a definition of learning styles‚ teaching styles‚ and matching‚ followed by the findings of researchers using various
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CHAPTER 2 REVIEW OF RELATED LITERATURE The review of related literature for this study focuses on different previous studies about working students locally and outside the country. These studies identify models and several case study of a working student including the reasons why students are force to work are also enumerated. (cited‚.) ( Hindi ako sure dito) Local Literature According to the Commission on Higher Education (CHED) about 216‚000 students in the country are currently juggling school
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What’s in a literature review? Three areas that you need to know about include: 1 Specific theories related to the problem or issue. 2 What is known about the problem/issue from previous research studies. 3 What needs to be done to advance knowledge concerning the problem/issue. Structuring your review The literature review is not a shopping list. You should not write about one author‚ followed by another and then another. Instead‚ structure it into themes according to your thesis. You would
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Review of Related Literature The review of related literatures of this study is made here in the Philippines and in abroad. It is acquired from the internet and unpublished theses. It is nearly related on the relationship of computer game addiction to interpersonal relationship to adolescents especially‚ K-12 students. To enrich the background on the subject of the researcher‚ the literatures that were found are here in presented. A. Foreign Studies Based from the study of Mark Griffiths (2007)
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