REVIEW OF LITERATURE CUSTOMER SATISFACTION Customer Satisfaction‚ a business term‚ is a measure of how products and services supplied by a company meet or surpass customer expectation. It is seen as a key performance indicator within business and is part of the four perspectives of a Balanced Scorecard.In a competitive marketplace where businesses compete for customers‚ customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy.There is
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CHAPTER 2 LITERATURE REVIEW 1. Introduction In this chapter various related literature and research pertaining to this research will be presented. It addresses the views and effect of using extensive reading method to improve comprehension and motivates reading. 2. Related Literature Up until now there is still no definite definition for ‘reading’ as Criscuolo (1973) says “There is no exact definition for reading’. Another view‚ Alderson and Urguhart (1984) in Fauziah Hassan HBET3203
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------------------------------------------------- REVIEW OF RELATED LITERATURE PROSTITUTION Prostitution is defined as an act or practice of rendering sexual service in exchange for immediate payment in terms of money or other valuables. It is one of the branches of the sex industry. It is estimated that the annual revenue generated from global prostitution industry is over $100 billion. It is a very old and universal phenomenon‚ and even oftentimes referred to as “the world’s oldest profession
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Literature review of Age related constructs on Consumer Decision Making HealthDay News (2013) has reported an interesting research questions about ‘Accumulated knowledge helped seniors outperform young adults when faced with economic choices’ by Randy Dotinga Health day reporter. In the report‚ Ye Li (2013) an assistant professor of management in the University of California‚ Riverside‚ and his new research suggested that: Seniors can be sharper than young adults at making financial decisions
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Literature Review of XBRL Group 14： Literature Review of XBRL Z Abstract XBRL (eXtensible Business Reporting Language) is a standard XML reporting language to enhance the efficiency‚ reliability and accuracy of financial reporting. Since its foundation in 1998‚ XBRL has been developing rapidly in the world. This paper teases out and discusses the literature researches of XBRL from 6 aspects: the production bases of XBRL‚ the effect of XBRL‚ the classification criteria
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Review of Related Literature The review of related literatures of this study is made here in the Philippines and in abroad. It is acquired from the internet and unpublished theses. It is nearly related on the relationship of computer game addiction to interpersonal relationship to adolescents especially‚ K-12 students. To enrich the background on the subject of the researcher‚ the literatures that were found are here in presented. A. Foreign Studies Based from the study of Mark Griffiths (2007)
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This literature review addresses several issues related to the study of aging. Theoretical perspectives‚ research methods‚ and current controversies are reviewed. One issue that has beset the development of research on aging is a definition of old age (Scanzoni & Scanzoni‚ 1988‚ p. 549). Research in the United Kingdom and the United States has found that the older a person is in a chronological sense‚ the later is the chronological age at which that person tends to think old age begins. The concept
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Introduction CSR is a situation where not only do firm’s care about profit maximization and wealth accumulation about take into consideration the needs of the society. According to Carroll (1979)‚ companies are expected to maximize profit‚ obey the laws of the land‚ operate in line with community norms‚ and do well in society beyond the society’s expectations. Today‚ CSR is becoming rational including the needs of the community‚ maximizing the profits and managing the stakeholders. Garriga and Mele
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Literature Review From the the Encarta encyclopaedia 2010 Water pollution is any chemical‚ physical or biological change in the quality of water that has a harmful effect on any living thing that drinks or uses or lives in it. Dr. Shachin Cartlon (2009) states Water pollution occurs when a body of water is adversely affected due to the addition of large amounts of materials to the water. The sources of water pollution are categorized as being a point source or a non-source point of pollution
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What is discrimination? Discrimination is the unjust treatment of different categories of people or things. Such as race‚ age‚ and/or sex. Discrimination against women is a huge deal and still exists today. It is mainly shown in the workplace and at home. Zora Neale Hurston‚ an anthropologist and author states‚ “Sometimes‚ I feel discriminated against‚ but it does not make me angry. It merely astonishes me. How can any deny themselves the pleasure of my company? It’s beyond me.” (Zora Neale Hurston)
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