“EFFECTIVENESS OF CUSTOMER RELATIONSHIP MANAGEMENT PROGRAMME IN STATE BANK OF INDIA” Submitted In The Partial Fulfillment Of Degree Of MBA Batch 2006-08 SUBMITTED TO: - SUBMITTED BY:- Mrs. Riya Sharma Rishi Gupta (Project Guide) Roll no. 0471483906 [pic] MAHARAJA AGRASEN INSTITUE OF TECHNOLOGY PSP AREA‚ SECTOR-22 ROHINI‚ DELHI—110085 Ph: 25489493- WHOM
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choice affects socioeconomic status‚ friends‚ political values‚ residence location‚ childcare‚ job stress‚ and many other aspects of life. And while income is important in both career selection and career longevity‚ so are achievement‚ recognition‚ satisfaction‚ security‚ and challenge. A person has a choice in calling work a job or a career. This decision usually accounts for factors such as time and interest the person puts into the work. In most cases‚ the work will be considered a job when the
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Internet Marketing: An Overview 1. Introduction During the past decade‚ the popularity of the Internet has been growing explosively. This trend is manifested in several ways. First‚ according to Cyberatlas.com (2002)‚ the Internet in the United States is growing at a rate of 2 million new Internet users each month; 143 million Americans (54 percent of the population) used the Internet in September 2001‚ a 26 percent increase over August 2000
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The advent and prosperity of the Internet has provided many marketers with a platform to spread brand awareness. E-Marketing is defined by Chaffney as “The management and execution of marketing using electronic media such as the web‚ e-‚mail‚ Interactive TV‚ IPTV and wireless media in conjunction with digital date about customers characteristics and behaviours”(Chaffney‚ 2006 p. 10) In “2009 brands spent half a billion pounds on internet advertisers‚ up from £114 million in 2002“(mintel‚2010) This
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department patient satisfaction: Customer service training improves patient satisfaction and ratings of physician and nurse skill / Practitioner response falseMayer‚ Thom A; Cates‚ Robert J; Mastorovich‚ Mary Jane Press the Escape key to close ; Royalty‚ Deborah L; et al.Journal of Healthcare Management43.5 (Sep/Oct 1998): 427-40; discussion 441-2. Abstract (summary) The full text may take 40-60 seconds to translate; larger documents may take longer. Cancel Customer service initiatives
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THE CUSTOMERS SATISFACTION EATING IN GELAP NYAWANG CANTEEN By : TIFARIE LUESAS (NIM : 19011015) SUKMAYANTI (NIM : 19011110) LAELA TRI NUR ILAINA (NIM : 19011118) JAKA FERNANDO (NIM : 19011182) ALEXANDER SINABUTAR (NIM : 19011185) Program Study Business and Management INSTITUT TECHNOLOGY BANDUNG Approved by Date : December‚ 18th 2012 BRM Tutor Kiki Sarah | BRM Lecturer Yos | ABSTRACT THE CUSTOMERS SATISFACTION
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business model is a business model used in strategic management in which company resources are employed so as to increase the loyalty of customers and other stakeholders in the expectation that corporate objectives will be met or surpassed. A typical example of this type of model is: quality of product or service leads to customer satisfaction‚ which leads to customer loyalty‚ which leads to profitability. Contents [hide] 1 The service quality model 2 Expanded models 3 Data collection 4 See
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JORIND 9(2) December‚ 2011. ISSN 1596 – 8308. www.transcampus.org.‚ www.ajol.info/journals/jorind PUBLIC RELATIONS STRATEGIES AND THE IMPLEMENTATION OF THE MILLENNIUM DEVELOPMENT GOALS IN NIGERIA Ezekiel S. Asemah asemahezekiel@yahoo.com Abstract Public relations is a planed communication that can be used by both government and nongovernmental organisations to build and maintain mutual understanding with the publics. It is a tool which can be used to facilitate development in any country that
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The Impact of the Internet on People By: Danyell Smith April 28‚ 2006 ITEC 2215 Saturday Class Professor Alicia Davis The Internet has had a large impact on businesses‚ countries‚ and individuals. The Internet first started out as a research tool for Universities and now has become the "information freeway". The Internet has created problems for some companies and has helped other companies. The Internet has caused problems with individuals but has also helped many individuals. The
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Customer Retention Literature Review Customer satisfaction holds considerable significance in corporate sector as with no satisfy and dedicated customers‚ you don’t have a trade. A review conducted on college students in Bahrain indicated that adolescent consumers places more stress on factors like a bank’s repute‚ openness of bank personnel‚ suitable locality‚ 24/7 ATM‚ and accessibility of parking‚ in selecting their banks (Almossawi‚2001). There is an mounting gratitude that the final purpose
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