Int. J. Emerg. Sci.‚ 2(1)‚ 134-148‚ March 2012 ISSN: 2222-4254 © IJES CRM Performance Measurement Process Reza Allahyari Soeini‚ Behzad Jafari‚ Mohammadreza Abdollahzadeh NOORETOUBA Virtual University‚ Tehran‚ Iran‚ NOORETOUBA Virtual University‚ ICT research center of IS‚ Iran‚ NOORETOUBA Virtual University‚ Tehran‚ Iran‚ jafaribehzad@aol.com Abstract. Customer Relationship Management (CRM) has become one of the tools to make competitive advantage in various businesses by the advantages
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pp. 29-38‚ Business Source Premier‚ EBSCOhost‚ viewed 17 May 2012. [11] French‚ J‚ & Raven‚ B. (1959)‚ ’The bases of social power ’‚ Studies in social power. pp. 150-167 Oxford England: Univer. Michigan PsycINFO‚ EBSCOhost‚ viewed 17 May 2012. [12] Foss‚ N.‚ Husted‚ K.‚ and Michailova‚ S. (2010). “Governing knowledge sharing in organizations: Levels of analysis‚ governance mechanisms‚ and research directions.” Journal of Management Study‚ 47(3)‚ 455–482. [13] Gioia‚ D. A.‚ & Sims‚ H. P. (1983). Perceptions
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“Most Companies Acts of the region contain a provision requiring directors have to regard to the “interests of company employees in general”. Seemingly introducing a new stakeholder philosophy into company law‚ the precise import and significance of such a requirement remains a mystery.” Discuss. Introduction Company directors are like the shepherds who always try to convince the sheep that their interests and his are one and the same. Alolf Berle and Gardiner Means in Modern Corporation
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Strana 940 VOJNOSANITETSKI PREGLED Vojnosanit Pregl 2013; 70(10): 940–946. UDC: 159.9:616]:618.19-089.844 DOI: 10.2298/VSP1310940N ORIGINAL ARTICLE Psychosocial characteristics and motivational factors in woman seeking cosmetic breast augmentation surgery Psihosocijalne karakteristike i motivacioni faktori kod žena koje žele estetsko uveüanje grudi Jelena Nikoliü*‚ Zlata Janjiü*‚ Marija Marinkoviü*‚ Jelica Petroviü†‚ Teodora Božiü‡ *Clinic of Plastic and Reconstructive Surgery
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Course Guide School of Computing‚ Information and Mathematical Science/USP Library Faculty of Science‚ Technology and Environment The University of the South Pacific ii Produced by the University of the South Pacific‚ Suva‚ Fiji‚ 2013 First produced June 2010 Revised July 2012 Production team for semester 2‚ 2010 Course writers Colin Ash Paula Jones Deepak Bhartu Dinesh Kumar Kaylash Chaudhary Rajneel Totaram Rinel Ram Ronal Singh Shaveen Singh Sunil Lal Viren Sharma Valentine Hazelman
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Agency Partnerships and companies contract through agents. Partners can be agents of the partnership; directors agents of the company. Most cases agents have actual authority If no authority then ostensible authority may apply. Associations Not for profit for members. Types: Unincorporated > 2 members Liability to outsiders uncertain Incorporated >5 members Registered Members liability limited Associated can be sued Sole Trader One person owns business Take profit and bear
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4; cited by Geib‚ M Eisenhardt‚ K.M. (1989)‚ Building Theories from Case Study Research‚ The Academy of Management Review‚ Vol Feagin‚ J.‚ Orum‚ A. and Sjoberg‚ G. (1991)‚ A case for case study‚ Chapel Hill‚ NC: University of North Carolina Press. Foss‚ B. and Stone‚ M. (2002)‚ CRM in financial services: A practical guide to making customer relationship management work‚ kogan page‚ London. Fox‚ T. and Stead‚ S. (2001)‚ Customer Relationship Management: Delivering the Benefits‚ White Paper‚ CRM (UK)
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EFFECT OF AFTER SALE SERVICES ON CUSTOMER SATISFACTION AND LOYALTY IN AUTOMOTIVE INDUSTRY OF ETHIOPIA BY KINDYE ESSA MUSTOFA ADDIS ABABA UNIVERSITY COLLEGE OF MANAGEMENT‚ INFORMATION AND ECONOMICS SCIENCE MASTER OF BUSINESS ADMINISTRATION PROGRAM August 2011 EFFECT OF AFTER SALE SERVICES ON CUSTOMER SATISFACTION AND LOYALTY IN AUTOMOTIVE INDUSTRY OF ETHIOPIA A Thesis Submitted to the School of Graduate Studies of Addis Ababa University in Partial Fulfillment to the Requirements
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Eisenhardt‚ K. (1989). Building theories from case study research. Academy of Management Review‚ 14(4)‚ 488–511. Eisenhardt‚ K. & Graebner‚ M. (2007). Theory building from cases: Opportunities and challenges. Academy of Management Journal‚ 50(1)‚ 25–32. Foss‚ N. & Klein‚ P. (2005). Entrepreneurship and the economic theory of the firm: Any gains from trade? In R Galunic‚ D.C. & Eisenhardt‚ K. (1996). The evolution of intracorporate domains: Divisional charter losses in high-technology‚ multidivisional corporations
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Learning‚ 27 (1)‚ 48–65. Feez‚ S.‚ and H. Joyce (1998). Text-Based Syllabus Design. Australia: Macquarie University Krahnke‚ K. (1987). Approaches to Syllabus design for Foreign Language Teaching. Washington‚ DC: Center for Applied Linguistics. Littlejohn‚ A.‚ and D. Hicks (1996). Cambridge English for Schools. Cambridge: Cambridge University Press. Littlewood‚ W. (1981). Communicative Language Teaching. New York: Cambridge University Press. Prabhu‚ N. S. (1987). Second Language Pedagogy. Oxford:
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