give me an edge while working with the difficult or angry customer. 2) What general questions about handling customers do you have for your supervisor? What is the company policy in regards to angry customers? When new products and services are released what kind of training will we get‚ and how long do we have before the company expects us to be proficient in the new products? As a CSR what kinds of things are we able to do to correct a problem and make a customer happy? 3) If a customer asks
Premium Customer service Good Customer
Boeing Internal Analysis Purpose This report discussed the components of internal analysis‚ competitive advantage‚ and strategic competitiveness of Boeing Company. This is done by analyzing the tangible & intangible resources‚ capabilities‚ and core competencies in order to clarify Boeing’s strengths and weaknesses. Resources Exhibit 1 Tangible | Intangible | Manufacturing plants | Boeing’s digital design software | Composite and metal materials | Dynamic assembly line | Headquarters
Premium Manufacturing Assembly line Boeing 747
Internal Rate of Return In investment decision analysis you may need to calculate internal rate of return. “Internal rate of return (IRR) is the discount rate that gives the project a zero NPV” (McLaney‚ 2006). It is a good choice to use for investment projects. There is a formula for the internal rate of return: (A is the lower discount rate and B is the higher rate‚ a is the NPV at the lower rate and b is the NPV at the higher rate.) For example the Net Present Value (NPV) is 88 when the
Premium Net present value Investment Time value of money
Internal Combustion Engines Introduction Internal Combustion Engine‚ a heat engine in which the fuel is burned ( that is‚ united with oxygen ) within the confining space of the engine itself. This burning process releases large amounts of energy‚ which are transformed into work through the mechanism of the engine. This type of engine different from the steam engine‚ which process with an external combustion engine that fuel burned apart from the engine. The principal types of internal combustion
Premium Internal combustion engine Diesel engine
INTERNAL RATE OF RETURN Many companies wants to have a return on their investment in a few years and begin to evaluate their projects optimistically calculating an internal rate of real return not yielding results in the end. This does not end up being expected by the companies; According to the article the authors John C. Kelleher and Justin J. MacCormack . They suggest that there is a tendency to a risky behavior‚ Companies started to run the risk of creating unrealistic numbers for themselves
Premium Net present value Investment Internal rate of return
Payroll plays a major role in a company for several reasons. From an accounting point of view‚ payroll is crucial because payroll and payroll taxes considerably affect the net income of most companies‚ and they are subject to laws and regulations. The primary mission of the payroll department is to ensure that all employees are paid accurately and timely with the correct withholdings and deductions‚ and to ensure the withholdings and deductions are remitted in a timely manner. Because of the self-policing
Premium Taxation in the United States Tax Internal Revenue Service
Internal and External Factors MGT/330 Management: Theory‚ Practice‚ and Application December 19‚2011 Ian Peters Internal and External Factors (Goodwill Industries) Businesses everywhere have to plan and set goals in order to thrive and succeed in whatever conditions the economy may be in. Part of planning and goal setting for any company is identifying internal and external factors that will have an impact on the success of a company as well as determining how they will impact the company
Premium Management
PROJECT CONTROL SYSTEMS WHAT CONTRIBUTES TO SUCCESS OF A PROJECT Drivers Project Leadership Project Team Project Management Maturity Planning Monitoring & Control Nature of Project Obstacles Stakeholders Internal External Change Management Strategic Uncertainties WHAT IS NEEDED? Project Control Systems What is it? PROJECT CONTROL Desired Status (plans) Disturbances Project Mgr. Project Team Project Danger of Control :” scope creep” Measuring Device
Premium Project management Management Process control
ASSIGNMENT – INTERNAL ASSESSMENT OF PFIZER‚ Inc. Provide a brief description of your company and identify 3 general terms for each of the 6 categories of the value chain which could apply to your organization and explain how they are relevant to this analysis (18 items). Pfizer‚ Inc. is a pharmaceutical corporation with annual revenue of $ 67.8 billion (2010 Annual Report). It is traded on the New York Stock Exchange (NYSE) under the symbol PFE. It is also Dow Jones Component Company. The company
Premium Marketing Management Strategic management
Internal Analysis An Internal Analysis of a company focuses on the strengths and weaknesses of internal factors that give a company certain advantages and disadvantages in meeting the needs of its target market. Strengths refer to core competencies that give the firm an advantage in meeting the needs of its target markets. Weaknesses refer to any limitations a company faces in developing or implementing a strategy. The aim of the internal analysis is to identify the company’s strengths and weaknesses
Premium Strategic management Value chain Management