monitor and evaluate customer service to internal customers - Knowledge Questions 1. Understand the meaning of internal customer 1.1 Describe what is meant by internal customer Internal customers are people within your own organisation such as employers or colleagues who you provide a service for‚ e.g. 2. Know the types of products and services relevant to internal customers 2.1 Describe the products and services offered by own organisation to internal customers 3. Understand how to deliver
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Kristen’s Cookie Company Here is the Process Flow Diagram: The whole process throughput time of making a dozen of cookies is 26 minutes. It takes washing‚ mixing and spooning 8 minutes to make a dozen of cookies. And preparation and bake time totally are 10 minutes. The final step of cooling‚ packing and accepting payment of cookies takes roommate 8 minutes to finish the cycle. Assume the night capacity is 4 hours‚ so Kristen and roommate have 240 minutes operating time. Since the oven only
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truly international hotel group‚ was born in 1946.it becomes the biggest hotel group on earth.This group also have the wildst distribution of hotel around the world.The goal of this hotel is creating great hotels guests loveThe headquarter of this company is in berkshire ‚ UK .During 2007‚ it employed approximately 10366 in 2007 . What is the meaning of environment? (Docstoc 2010‚ p3)That means the surroundings‚ influnces‚ external objects and circumstances under someone or something exists.The
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Regulations and requirements for internal quality assurance in own area of practice: organisation policies and procedures e.g. health and safety‚ equal opportunities‚ recording and reporting‚ quality assurance strategy‚ contribution to internal reviewing processes/self-assessment review (SAR); regulatory bodies e.g. standards‚ levels‚ performance/assessment criteria‚ skills‚ knowledge‚ understanding‚ awarding organisation‚ SSC‚ Ofqual‚ Ofsted‚ employer‚ measure of accountability‚ benchmarking.
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Birth control pills today are seen differently and are accessible to many people. In the past‚ not many people talked about the topic of birth control and shied away from it because men were afraid that women would take over and attempt to fight for equality. The long endeavor to have birth control allowed women to have control of their own body without being criticized as much today. Margaret Sanger was a strong activist who fought for birth control was born in 1879 and died in 1966 had it easier
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International Journal of Business and Management; Vol. 8‚ No. 5; 2013 ISSN 1833-3850 E-ISSN 1833-8119 Published by Canadian Center of Science and Education Employee Dissatisfaction and Turnover Crises in the Malaysian Hospitality Industry Ahmad Rasmi Suleiman AlBattat1 & Ahmad Puad Mat Som1‚ 2 1 2 School of Housing‚ Building and Planning‚ Universiti Sains Malaysia‚ Malaysia Sustainable Tourism Research Cluster (STRC)‚ Universiti Sains Malaysia‚ Malaysia Correspondence: Ahmad Rasmi Suleiman
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Internal customer essay The internal customer is not new‚ nor is it a purely public sector concept. The idea was first used almost forty years ago to describe different forms of administrative relationships within the private sector (Sayles‚ 1964). It stemmed from an understanding that in any organisation all staff are both the providers and receivers of services and‚ critically‚ if poor internal service exists‚ then the final service to the external customer will be diminished. The quality
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internal analysis The Cs: Culture‚ Capabilities and Composition * Culture: auditing values‚ belief and attitude Management will conduct culture audits to determine how far the quality of the employee’s working environment. One common way is by using an employee survey. From the employee survey‚ company can obtain variety of things ranging from environmental problems that exist in the organization to provide feedback to management. * Capabilities: people as strategic resources Core capabilities
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The Internal Assessment focuses on identifying and evaluating a firm’s strengths and weaknesses in the functional areas of business‚ including: management‚ marketing‚ finance‚ production‚ research and development‚ computer information systems. There are many subareas inside these functions‚ such as customer service‚ warranties‚ advertising‚ packaging‚ and pricing under marketing. The functional business areas differ for different types of organizations‚ such as hospitals‚ universities‚ government
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transaction i. c. Additional controls and procedures I recommend j. Daily update of transaction to server k. Daily reconciliation of reports to produce exception reports earlier l. Increase details in report to add employee # m. Employee should swipe the ID or punch in their private ID code in the cash machine to identify who is handling the transaction n. Rotation should be improved. Simplify to increase controls o. Owner should visit more than
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