24/07/13 Lecture Five: Internal Relationship Management 1 MNG00441 HOSPITALITY SERVICES MANAGEMENT Where are we at? 2 Last lecture: o Quality of service: definitions and importance o Service quality vs. customer satisfaction o Managing‚ measuring and improving SQ o Assessable activities so far 2.1 to 2.4. Today: 2.5 Study week next week HSM Lecture 5: Internal Relationship Management Today’s session HSM Lecture 5: Internal Relationship Management Readings
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India’s Internal Security Challenges* Ved Marwah Shri N N Vohra‚ Shri K Santhanam‚ Director IDSA‚ Ladies and Gentlemen: I deem it a privilege to be invited to deliver the IDSA Foundation Lecture. Since inception in November 1965‚ under the stewardship of the late Shri Y B Chavan and the subsequent direction provided by Shri K Subrahmanyam‚ former Director‚ the IDSA has acquired a creditable profile. Over the years‚ the IDSA has played a commendable role in enriching the security discourse and deliberations
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The internal analysis of the world’s largest furniture retailer requires us to look at Ikea’s Reputational resources‚ Relationship resources‚ Cultural Resources and Human Resources. Though these resources don’t have an absolute economic value like tangible resources that the company has‚ they are critical for the long-term success or failure of the firm. The main Intangible Resources of the company are: * Reputational Resources- Ikea is the market leader in its industry. Ikea products are
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Semester 3 MF0013 – Internal Audit and Control - 4 Credits (Book ID: B1211) Assignment Set- 1 (60 Marks) Note: Each Question carries 10 marks. Answer all the questions. Q1. Explain the use of Sampling technique in Internal Audit ( SA500) Q2. Discuss‚ in brief‚ the advantages and limitations of auditing. Q3. Discuss the main scope and objects of internal audit? Q4. As a senior audit assistant of M/s. Asutosh Associates‚ you are in charge of internal audit team of M/s Rajesh Technologies
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Internal Analysis Tangible resources Apple’s tangible resources are extensive and widely documented despite the company’s high level of security in matters of design. The value of analysing the tangible assets of the organisation lies in the determination of the potential for the creation of competitive advantage (Grant 2007). In terms of financial resources‚ the case quotes Apple’s market capitalisation is approximately US $550 billion‚ with sales annually over $100 billion. This makes Apple the
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1. Determine at least three (3) different internal and external stakeholders that Dr. Doright might have to deal with on a daily basis at the hospital. Discuss the duty of loyalty owed to each internal and external stakeholder. (1) Shareholders: Shareholders have the right to attempt to influence the actions of management. They can do this by putting nonbinding proposals forward-called resolution-to be voted upon at annual shareholder meetings. In advance of each annual meeting‚ shareholders are
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eventually lead to the passage of the McCarran Internal Security Act in the September of 1950. The McCarran Act‚ also known as the Internal Security Act of 1950 or the anticommunist law‚ is one of the most controversial and least understood laws in American History.2 Introduced by democratic Senator Pat McCarran of Nevada‚ it required Communist organizations to register with the United States Attorney General and established the Subversive Activities Control Board.3 This allowed the United States government
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Ethical Dilemmas for Auditors Discussion Paper May 2006 1 The Institute of Certified Public Accountants in Ireland Ethical Dilemmas for Auditors Dilemma One – Non-Audit Services 3 Dilemma Two – Fee Levels 6 Dilemma Three – Ethics Partner 7 Dilemma Four – Long Association with the Audit Client 8 Dilemma Five – Commencement in Practice 9 Dilemma Six – Financial Interest in a Client 10 Dilemma Seven – Business relations with audit clients 11 Dilemma
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During an operational engagement‚ an internal auditor observes a large number of above-ground storage containers and a large amount of black emissions from a smokestack. The organization has an environmental safety department. The engagement is not designed to consider environmental concerns. The best course of action is to A. Make a note to consider environmental risk concerns when developing the engagement plan for the next year‚ but do not expand the scope of the existing engagement because
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The Scarlet Letter: Internal and External Conflicts In the novel‚ the Scarlet Letter‚ there are four main characters‚ Hester Prynne‚ Pearl Prynne‚ Arthur Dimmesdale‚ and Roger Prynne Chillingworth. The story goes; Hester Prynne committed the sin of adultery with the minister of their Puritan Community‚ Arthur Dimmesdale‚ the community then condemning her to wear the scarlet letter “A” for the rest of her natural life. Pearl Prynne being the product of the two sinners. In the moment‚ when Hester
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