PolyTaste 2008: Service Audit Robert Hartman May‚ 2008 1 Agenda • • • • • • • What is a Service Audit? Dimensions of Service Guest Touch Points Event Environment Moments of Truth Observable Standards Audit Results 2 1 What is a Service Audit? • A Formal Study of Actual Service Performance – Based on Observable Standards – Performed by Disinterested Observers – Qualitative • Gathers Impressions • Characterizes Guest Experience – Quantitative • Gathers Data • Reports Operations
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Defense Logistics Information Service (DLIS) Outline 1. Introduction a. Scope b. Assign to departments c. Risk Matrix d. Risk mitigation plan e. Impact Analysis 2. (BIA) a. Departments b. Business Impact c. Costs Analysis 3. Recommendations (BIA) a. Business Impact Analysis Results b. Maximum Acceptable Outage 4. (DLIS) Business Continuity Plan a. Purpose b. Scope c. Plan Objectives d. Disaster definition e. Recovery teams f. Team member responsibilities g. Instructions
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CHAPTER 19: PROFESSIONAL CONDUCT‚ INDEPENDENCE‚ AND QUALITY CONTROL Ethics and Professional Conduct * Ethics- system or code of conduct based on moral duties and obligations that indicate how an individual should interact with others in society. * Professionalism- refers to the conduct‚ aims‚ or qualities that characterize or mark a profession or professional person. * Most important concepts: personal responsibility and integrity * Accounting profession has developed a Code
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Explain ways in which risk is an integral part of everyday life Bates and Silberman’s ’Holy Grail’ Criteria. Bates and Silberman have described effective risk management as the "’holy grail’ of mental health and other care services" (2007 p6) They see it as finding an integrated balance between "positive risk taking" around the values of autonomy and independence and a policy of protection for the person and the community based on minimising harm. While they do not give an exact description
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Mohamed Abukhdair ENC 4416 Rhetorical Web Audit on ShortMoney.net Table of Contents Cover Page……………………………………………………………………………………1 Table of Contents…………………………………………………………………….……...2 Introduction………………………………………………………………………….………..3 Methodology………………………………………………………………………….………4 Summary of Findings……………………………………………………………….………5 Images………………………………………………………………………………….……...6 Analysis of Findings……………………………………………………………….………..7 Recommendations………………………………………………………………….……...10 Conclusion Works Cited…………………………………………………………………………
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Nike’s Cultural Audit Today a shoe is more than something to protect and keep one’s feet warm‚ it is a fashion statement‚ an athletic enhancer‚ rebellion‚ status‚ and the ins and outs of coolness. Shoes‚ mainly athletic shoes have changed drastically throughout the years. From weight‚ size‚ look‚ and comfort ability‚ Nike has been the leading footwear company to develop and lead such a growing industry. Peter Hitchcock‚ the author of Oscillate Wildly‚ wrote‚ “The shoe is magical‚ within both
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Assignment: Perform a diversity research audit on one of the top 10 companies identified by DiversityInc as a company that demonstrates the business case for diversity. There are 2 parts to this assignment a proposal and then the final project paper. Part 1 is the proposal (3 pages) - (due 10/2) submit a proposal which includes the company you plan on researching (Sodexo – No 1 in the DiversityInc) http://www.diversityinc.com/sodexo/ The criteria by which results will be measured (ie. CEO
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Marketing Audit Starbucks Stores R. J. Yung Marketing Management March 13‚ 2006 Executive Summary Since its foundation in 1971‚ Starbucks has been working uncompromisingly to achieve the company objective of becoming the world’s leading coffee brand. Having gone through various stages of growing pain‚ today the Company is operating with over 10‚000 stores in 37 countries. Starbucks’ success was mostly a direct result of its aggressive expansion plan‚ that consequently turned the Starbucks
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WELLS FARGO & COMPANY RISK MANAGEMENT APPROACH According to the Risk Management section of Wells Fargo’s 2011 Annual Report‚ to be successful they manage and control three major business risks: credit‚ asset/liability‚ and market risk. As for this paper‚ I’m only going to discuss about their credit and interest rate risk‚ which is managed under their asset/liability section. Wells Fargo has continued to invest in its risk infrastructure especially since it is a larger and more complex company
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Managing Project Risk DHY01 0807 © Copyright ESI International August 2007 All rights reserved. No part of this publication may be reproduced‚ stored in a retrieval system‚ or transmitted‚ in any form or by any means‚ electronic‚ mechanical‚ photocopying‚ recording‚ or otherwise‚ without the prior written permission of ESI International. ESI grants federal government users "Restricted Rights" (as the term is defined in FAR 52.227-14 and DFARS 252.227-7013). Use‚ reproduction‚ or disclosure
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