1.0 Introduction This assignment is part of the work needed to be done for the Customer Service Operations and Excellence module. Our lecturer talked regarding the chosen location‚ A’ Famosa Resort Hotel Melaka‚ facilities and challenges faced. The topic of the speech was “Customer Service Challenges At A’Famosa Resort‚ an Integrated Family Entertainment Resort”. According to their official website (Afamosa.com‚ 2013)‚ A’Famosa Resort is a one-stop destination for all who are seeking to conduct
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services marketing integrating customer focus across the firmChapter 01 Introduction to Services Multiple Choice Questions 1. (p. 4) In the simplest terms‚ _____ are deeds‚ processes and performances. A. Attributes B. Experiences C. Services D. Goods E. Benefits Difficulty: Easy 2. (p. 4) The maintenance contract offered by Sears on its Kenmore refrigerators‚ dishwashers and microwaves is an example of a(n) _______. A. Service B. Experience C. Attribute D. Good E. Benefit Difficulty:
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it acknowledges other technological tools‚ aside from the usual association with the Internet or web-based applications since it is common knowledge that there is only a small number of Filipinos who have access to the Internet and its services. This paper talks about the authors’ efforts to contribute to the field of e-learning by providing an alternative tool‚ which is the BlueZ Bluetooth™ module - an affordable‚ highquality‚ and custom-designed development tool. This paper focuses its discussion
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answers are below. 1) Does the required work schedule stated above meet your needs? Yes. This schedule works quite well for me. 2) Explain what customer service means to you. Customer service...well‚ I kind of think it’s a dying art. Hardly anywhere I go‚ do I see people who really know what it means to "serve" their customers. Or‚ maybe they know‚ but just don’t care. Though I suppose it shouldn’t‚ this often surprises me. In fact‚ it surprises me so much so‚ that when I am served
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affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type | Name of organisation | Description of products and services | Commercial organisation | McDonalds | McDonald’s is a food service retailer and aimed at making profit
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products/services can be designed and marketed‚ presented to the customers to meet those needs. The market now determines what the manufacturer produces or the retailer sells and information collected from customers provides the basis for the focus for all organisational activities. Do not make assumptions about customers and their needs‚ ensure that you identify just who your customers are and what their needs are. Communicate with them often and regularly. Go directly to your customers for the
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FAST FACTS Capital : Iloilo City Area : 5‚324 sq. km Population : 1‚765‚476 Cities : Iloilo City No. of Towns : 43 LOCATION Iloilo is on southern Panay Island in western Visayas. It is bounded on the north by Capiz‚ on the east by the Visayan Sea and Guimaras Strait‚ on the west by Antique‚ and on the south by Panay Gulf and Iloilo Strait. Iloilo City is a highly urbanized city. It has an area of 68 sq. km and a population of 309‚505. THE LAND Mountains ranges with peaks as high
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Local Heroes In the short story "local Heroes" by Scott Westcott informs readers about how Brad Ray and his family saved the life of the owner of Kathy’s Korner restaurant in a horrific car accident. Due to their brave actions‚ Brad and his family received certificates of heroism and recognition from the city of Fostoria and the wood country sheriff department. The story begins with Brad and his children going to pick up their mom from work. As they made a sharp turn around a curve
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INTERNATIONAL STANDARD SAI SA8000®: 2008 SOCIAL ACCOUNTABILITY 8000 SA8000® is a registered trademark of Social Accountability International Page 2 of 10 SA8000:2008 ABOUT THE STANDARD This is the third issue of SA8000‚ an auditable standard for a third-party verification system‚ setting out the voluntary requirements to be met by employers in the workplace‚ including workers’ rights‚ workplace conditions‚ and management systems. The normative elements of this standard are based
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Local literature A dynamic website is one that has frequently changing information or interacts with the user from various methods or direct interaction. When the Web server receives a request for a given page‚ the page is automatically retrieved from storage by the software in response to the page request. A site can display the current state of a dialogue between users‚ monitor a changing situation‚ or provide information in some way personalized to the requirements of the individual user. [WikiPedia]
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