presents the background of the study‚ statement of the problem‚ purpose of the Study‚ objectives of the study‚ research questions‚ scope of the study and the significant of the study. Background of the study Customer care was defined by Kotler (1998) as a service that one can offer to another which is essentially intangible and does not result in the ownership of anything but brings about customer delight and satisfaction. In other words‚ customer care is a service that seeks to acquire new customers
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391DEL - Advanced Business English: Assignment Brief Coursework 2: (50% weighting) Write a report of 1000-1200 words (+/-10%). Read the case study and write a report in response to the information provided. General guidelines You should include the following: A title page (including your name‚ ID‚ group number and class teacher) The main sections used in a report Please note you do not need to include references in this task. Please also follow these guidelines: Your work
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you’re family‚” by welcoming each guest and treating people with care. As I walk in to the Olive Garden Restaurant I look around notice the warm welcoming atmosphere that surrounds me‚ as the Hostess greets us with her gracious words‚ “Welcome to Olive Garden!” The Olive Garden restaurant is a well-known corporate chain of restaurants that offers a wide variety of Italian dishes. Throughout the restaurant I noticed the light brown stucco walls with fancy designs such as grape vines‚ low hanging lights
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Marketing Department of the Terminus Hotel forecasted an average occupation level of 40% during 2009. In November 2008‚ the department received two offers from regular customers‚ the first at a rate of €90 for 10 rooms per day‚ and the second at a rate of €95 for 5 rooms per day. Both offers were rejected. Based on the numbers‚ it appears that the accounting department rejected both offers because the rate fell short of the total cost per room per day for the hotel. Assuming an occupancy rate of 40%
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Restaurant in China Audience: people who are interested in eating but fail to distinguish different kinds of restaurants Purpose: To inform—the classification of restaurant Thesis: Chinese people classify restaurants into fast food restaurants‚ Chinese food restaurants‚ and restaurants with other countries’ styles‚ due to the tastes of foods‚ the function of restaurants and the cooking methods of foods. I. Introduction A. Get attention: In current society‚ diets have become increasingly important
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good ten to fifteen minutes before the bartender even noticed the two Adonis’s had arrived. Upon finally being served‚ we sat and had an enjoyable talk about film as we looked around the interior space. Although the modernist structure that the restaurant is located in was built fairly recently and out of brick and concrete‚ the interior had an abundance of exposed stone wall next to the aforementioned patriotic murals. To quench our appetite‚ we ordered an appetizer of mozzarella sticks. They were
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from experiences in the US‚ Japan and Western Europe. Some inventory systems however‚ can be affected by variations in local conditions such as infrastructure‚ customs‚ duties‚ and regulations. Hence‚ it is essential to view such systems in an international context. To frame this research‚ we will examine the literature on operations in NIC countries followed by an analysis of local conditions in Thailand. A number of articles are available that examine the inventory setups in Singapore‚ Hong Kong
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of the hospitality industry Explain corporate philosophy Discuss why service has become such an important facet of the hospitality industry Suggest ways to improve service Hospitality Industry Leaders HOSPITALITY INDUSTRY- gets in your blood Other say “ You must be nuts if you want to work in this industry” Career Path In the Hospitality Industry SERVICE SPIRIT Which plays a crucial role in the success of our industry MARRIOTT’S
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------------------------------------------------- Case Study ------------------------------------------------- Brief Description of the Organisation – The International Hotel Group The International Hotel Group The International Hotel Group started business with two small boutique style hotels in Melbourne‚ Australia. Over a period of 15 years it has grown to now comprise a chain of 20 hotels across 5 different countries in the Australasian region. This growth was a result of an acquisition of a small hotel chain and establishment
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Asia food at its finest I have been to Mexico many times‚ and eaten in many different places because the variety of food in Mexico was enormous. But this specific Chinese food buffet restaurant stood out to me the most. The place was called “Buffet of Asia” which I thought was a magnificent name for this place because of the different amount of food that was served . We had been recommended this buffet by my grandma that has lived in Mexico ever since she was little. She said that the before
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