ISECS International Colloquium on Computing‚ Communication‚ Control‚ and Management Study on the Impacts of Service Quality and Customer Satisfaction on Customer Loyalty in B2C E-commerce Yangcheng Hu Department of Management Engineering Nanchang Institute of Technology Nanchang‚ China hyczju@126.com Although‚ a number of studies have documented the relationship between service quality‚ satisfaction and loyalty in traditional service industries and e-commerce settings‚ theoretical foundations
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TABLE OF CONTENT SR.NO. CONTENTS PAGE NO. Executive Summary CHAPTER 1 Introduction 1.1 Introduction of Topic Objective Of Study Scope Of Study Limitation Of Study CHAPTER 2 PROFILE OF THE ORGANISATION 2.1 History & Detail Of The Organization 2.3 Vision and Mission CHAPTER 3 RESEARCH METHODOLOGY 3.1 Sample Design 3.2 Source and Method of Data Collection CHAPTER 4 DATA ANALYSIS AND INTERPRETIONS CHAPTER 5 FINDINGS AND SUGGESTIONS CHAPTER
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Cafeteria lunches play a huge role in the daily life of elementary‚ middle‚ and high school students. When I was in school a typical lunch consisted of pizza‚ carrots‚ and milk. Across the country school lunches are becoming healthier. New federal guidelines aim to provide healthier school lunches and curb the nation’s childhood obesity epidemic. Among the changes are more fresh fruits and vegetables. The Healthy‚ Hunger-Free Kids Act of 2010 requires school lunch programs to serve healthier
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| |4 |Classification Of Respondents On The Basis Of Income |34 | |5 |Classification Of Respondents On The Basis Of Perception About A 150cc – 180cc |36 | | |Bike In Terms Of Gender | | |6 |Classification
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LAUSD Cafeteria Food Since the start of the school year 2011-2012‚ the cafeteria food has been criticized by the fellow students of Abraham Lincoln Senior High School. Students have been complaining of the taste and the presentation of the food. Last week on Wednesday‚ September 12‚ 2012‚ we interviewed student Genisis Barragan. We asked Barragan how the food has gotten better and she stated that‚ “The food has gotten healthier because there is less fat. They don’t give that much cheese. But
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A Study on Customer satisfaction towards Organised Retailing in Madurai City Abstract This paper mainly focuses on describing the customer satisfaction towards organised retailing in Madurai city. Besides presenting its structure and format this study highlights the customer satisfaction regarding organised stores. It enlists the factors contribute the consumer satisfaction. It comes out with valuable suggestions based on findings. 1. INTRODUCTION In the recent years the retail sector in
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BRIEF PROJECT TITLE To analyze the satisfaction level of the customers who are currently using Ion Exchange India Limited water purifiers and to generate service contract leads. OBJECTIVES • Study of the water purification Industry • Preparation of questionnaire to measure satisfaction level • Understanding customer needs and problems during the survey • Identify gaps in the service delivery model of Ion Exchange India Limited • Obtaining customer feedback for improving product and services
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ANALYSIS OF SERVICE QUALITY AND CUSTOMER SATISFACTION‚ AND ITS INFLUENCE ON CUSTOMER LOYALTY. (Passengers Survey of Domestic Full Service Airlines Company “Garuda Indonesia” in Indonesia) Mohamad Rizan Management Department of Economics Faculty‚ State University of Jakarta‚ Indonesia dr_rizan@yahoo.com ABSTRACT The aims of research are : 1) Analyzing service quality‚ customer satisfaction and loyalty of full service airlines company (Garuda Indonesia) in Indonesia‚ and 2) Testing
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goal of a customer-oriented organization is to maximize its customer satisfaction. This topic is about the relation between the profit of a customer-oriented organization and its customer satisfaction. “The customer is KING.”. It heralds the emergence of new business paradigms that will keep pace with a world rapid changing under the impact of development. The following word will show what are the changes of marketing‚ what is the customer satisfaction‚ why the customer satisfaction is important
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Is There Enough Emphasis on Customer Satisfaction? Reid Kerr College Centre of Sports Development HNC Fitness‚ Health and Exercise Graded Unit 1 Unit Number: DW 6934 Lecturer: Dianne Teo Submission Date: Ashley Milligan Contents Contents Page Number Summary 1 Evidence of Negotiated Access to Facility 2 Legal and Ethical Issues 3 Introduction 4 Aims and Objectives 5 Proposed Action Plan
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