A Comparative Study of Banking Services and Customer Satisfaction in Public‚ Private and Cooperative Banks N.Amuthan‚ Associate Professor‚ Department of Commerce‚ A.G.Government Arts College‚ Tindivanam‚ Villupuram Distsrict‚ Tamil Nadu. Keywords: Transaction based Banking services‚ IT enabled banking services‚ Customer satisfaction‚ Service Quality. Abstract The banking system is facing challenges with stiff competition and advancement of technology. It becomes
Premium Bank
Prelude In a constantly changing world of today‚ where past is replaced by dynamic present and the dynamic present is being replaced by more challenging future‚ the old ways of doing things is no longer valid. Change is permanent and a reality. Those who are not able to keep pace with the changes are destined to loose the race. Science and technology is changing the way financial institutions perform their transactions. Today’s banks are shaking by these technological changes. Life has never been
Premium Bank
Local Employees‚ Local Pay? William O’ Dell‚ vice president for human resources at LeBert Graphics (LG)‚ a fast growing software development firm headquartered in Boston’s Route 128 technology belt‚ was visiting the firm’s first overseas subsidiary‚ LeBert Graphics Bangalore Ltd. (LGB). The visit had been going well‚ but a recent lunch with his good friend Ashok Rao had left him troubled. Rao was one of many Indian expatriates who had migrated to the United States in the 1980s. He had been
Premium Firm Software engineering Computer software
The Role of Cognition and Affect in the Formation of Customer Satisfaction: A Dynamic Perspective Despite the strong recognition that customer satisfaction should be viewed from a dynamic perspective‚ little is known about how the satisfaction judgment develops over time. Therefore‚ this study provides a dynamic analysis of the simultaneous influence of cognition and affect in the satisfaction formation process. The results of an experimental study based on a real consumption experience indicate that
Premium Psychology Cognition Judgment
A STUDY ON “CUSTOMER SATISFACTION ON MOBILE POSTPAID CONNECTION” AT BHARTI AIRTEL LIMITED (HYDERABAD) A Project Report submitted to VISHWA VISHWANI Institute of Systems & Management (AICTE) In partial fulfillment of requirement for the award of POST GRADUATE PROGRAM (DEGREE) IN BUSSINESS MANAGEMENT for the 2006-08 session Submitted By: RAJU SHANKAR Reg. No. - 2014 VISHWA VISHWANI Institute of Systems
Premium Marketing Research Customer service
CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY In this modern society or the entire world has grown to a level that the use of computers in the chain of production is inevitable. The genesis of automation in the banking industry in Nigeria can be linked to the on-going struggle by individual banks for survival and growth. Automation means the use of automatic equipment in place of manual labor‚ also can be the use of machine for four D’s task where the four D’s stands for Dangerous
Premium Automated teller machine Debit card
Joanne Bennet Councillor Philips Council House Brydon Street‚ Northbury NN 12 4TU 12/05/2013 RE: Complaint about plans to demolish the local market Dear Councillor Philips‚ I am writing this letter to strongly express my objection to demolition of the historic building that houses our local market. I am outraged by the fact that the project of a new car park‚ planned to be built on the site of the market‚ has been approved by the council. The small business owners‚ who trade within
Premium Local food Small business Organic food
restaurants open a quarter mile or more away from schools there is no change in the obesity rate‚ but when they are open within a tenth of a mile from schools obesity rates rise. The study also found that the daily caloric intake could increase 30 to 100 calories a day depending on the proximity of fast food chains to schools. The study even showed that pregnant women are more likely to gain a lot of weight of they live within a mile of fast food chains. This article from the New York Times explores the
Premium Nutrition Chicken Fast food restaurant
University of jordan Faculty of Business Administration Master of accounting Research The Impact of Service Quality on Customer Satisfactions in Islamic Jordanian Banking Supervisor: Dr. Suzan Abed Prepared by students: Shehab Saleh AL-Ajarmeh First semester 2011/2012 Contents |- abstract…………………………… | |- Introduction………………………………
Premium Bank
© Kamla-Raj 2010 J Soc Sci‚ 23(2): 135-142 (2010) Inventory Management: A Tool of Optimizing Resources in a Manufacturing Industry A Case Study of Coca-Cola Bottling Company‚ Ilorin Plant S. L. Adeyemi* and A. O. Salami** *Department of Business Administration‚ University of Ilorin‚ P.M.B 1515‚ Ilorin‚ Kwara State‚ Nigeria **Department of Management Science‚ Ladoke Akintola University of Technology‚ Ogbomoso‚ P.O.BOX 4000‚ Oyo State‚ Nigeria KEYWORDS Optimization. Resources. Efficiency. Economic
Premium Inventory Economic order quantity Operations research