products of our labor are largely non-physical in nature. They are emotional -- the products that result from the interaction between human beings. Indeed‚ we may work in the exchange of physical products‚ but it is the job of the service laborer to attach emotional value to them. Beyond those required for everyday sustenance‚ the actual material worth of any product is considerably inconsequential compared to its potential emotional value. A decorative chair built overseas and sold at IKEA will probably
Free Emotion Arlie Russell Hochschild
"Emotional Intelligence is a way of recognizing‚ understanding‚ and choosing how we think‚ feel‚ and act. It shapes our interactions with others and our understanding of ourselves. It defines how and what we learn; it allows us to set priorities; it determines the majority of our daily actions. Research suggests it is responsible for as much as 80% of the "success" in our lives." --Freedman et al.‚ Handle With Care: Emotional Intelligence Activity Book Emotional
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discuss the theory which proves that emotions are contagious and can be transferred from person to person. “Emotional contagion is a term psychologists use when emotions “spread” from person to person‚ influencing the moods and behaviors of others. We’ve all felt this shift.” (Polly Campbell Gaiam Life 2014) Campbell the writer for this article on Gaiam life gives a good example of what emotional contagion actually means. In layman’s terms it’s the transferring of feelings to an individual based on others
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The Emotional Effect: A Study of Emotions in the Workplace Tyler Burns University of Central Oklahoma Interpersonal Communication 4113 Dr. Carlon April 7‚ 2013 Introduction In every aspect of life‚ emotions play a part of each and every interaction of one’s day. A person’s mood can set the pace in all situations‚ unique or not. This paper will specifically target the emotional setting involved in the workplace and how employee emotions can directly affect the
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apply knowledge and skills. EI = E-Motion+ Intelligence; WHAT IS EI...??? Originally coined by two US psychologists‚ Peter Salovey and John Mayer‚ emotional Intelligence refers to a learned ability to perceive‚ understand and express our feelings accurately and to control our emotions so that they Work for us‚ not against us. WHY EMOTIONAL INTELLIGENCE NOW? *Changing nature of work: flatter structures‚ fewer tiers of management‚ greater responsibility. * Increasing complexity: impact of
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The British used to be known as a reserved unemotional nation‚ people who never reveal their inner feelings‚ let alone in public. One interesting phrase “emotional literacy” is taken by a lot of writers in Britain terribly seriously. And there was this great outburst to how princess Di’s death changed the way Britain behaved‚ and the British is becoming an emotionally literate nation. Obviously‚ the British style is no longer the stiff upper lip‚ and that’s gone and it’s probably a good thing. Many
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An investigation of the employee perceptions on the relationship between employee job satisfaction and the leader’s emotional intelligence among the workers of Eskom in Alice Town 1 INTRODUCTION For organisations to survive in today’s changing world they should maintain their competitive advantage through the use of the whole workforce. In order for the change to take place‚ the employees‚ and the leaders should be adaptive to the environment‚ effective working and the continuous improvement of
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Macbeth continues to appeal to modern audiences Explain why this is so. Shakespeare’s Macbeth has appeal to modern audiences due to the universal themes portrayed in the play. Through Shakespeare’s exploration of thematic concerns such as: good and evil and human potential; Macbeth is a play that appeals to audiences 400 years after it was first performed. Shakespeare explores universal themes in Macbeth through the constant struggle between good and evil and appearances versus reality. Shakespeare
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This article explaining emotional branding was an interesting read. The beginning of the story really grabbed my attention. I have always found it a comfort to realize that even truly intelligent people cannot understand everything and do sometimes have to ask for explanations. Although we have all been told that there is no such thing as a stupid question‚ except a question that is not asked‚ it is difficult in the business world to ask for help or an explanation‚ without feeling inferior‚ or
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new market or even to maintain existing markets or client.Only this goods or service that has emotional aspect can influence consumers’ ultimate choice and the price they will pay. Just like Klein(2002)said the product that will flourish in the future will be the ones presented not as ‘commodities’ but as concepts;the brand as experience‚as lifestyle. One of the most important techniques to create emotional aspect is to create brand value through media. As the development of the new media the influence
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