EXECUTIVE SUMMARY Customer service is the service provided to customers before‚ during and after purchasing and using goods and services. Good customer service provides an experience that meets customer expectations. It produces satisfied customers. Bad customer service can generate complaints. It can result in lost sales‚ because consumers might take their business to a competitor. Good customer service involves developing bonds with customers‚ hopefully leading to long term relationships. It
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Jennifer Purifoy April 30‚ 2001 Page 1 of 3 Executive Summary for The Goal: A Process of Ongoing Improvement by Eliyahu M. Goldratt The heart of this story is based around the life of Alex Rogo‚ Plant Manager for Uniware a division of Unico. After a very upset customer approaches Alex’s boss‚ Bill Peach‚ he is given an ultimatum to turn the plant around in three months. Due to the limited amount of time available‚ there are not many outside tools available such as consultants‚ surveys‚
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to a specific time period and the tech would put the script into the slot corresponding to the hour before the desired pickup time. The busiest times at the drop- off were before work‚ lunchtime‚ and after work. Regardless of when they dropped them off‚ more customers wanted to pick up their filled prescriptions after work than at any other time. The next step would be the data entry. Each hour‚ a tech would take the hour’s scripts from the box and entered all required data about them into the pharmacy
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Laws for the Improvement in Educational Standards “No Child Left Behind is an excellent sword that we can use to open doors for the children we represent” (Wright‚ Attorney at Law). Peter Wright is an attorney who specializes in cases surrounding children with Special Educational needs. When he made this statement‚ he was referring to a law that President George W. Bush’s administration passed in 2001. No Child Left Behind (NCLB) is a law that requires states to assess the basic skills for children
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The 1-2-3 Step Process of Self Improvement By andrew chin Aug 17‚ 2007 The self improvement process involves steps that will not likely be acheived without the accomplishment of their preceding steps. As humans‚ we find it very difficult to adjust to changes all at once‚ because we have already been programmed to do and see things a particular way. It does not mean that it is impossible. It simply entails that completing the final stage of the process requires discipline‚ patience and persistence
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QUALITY ASSURANCE PLAN 1.0 JMC has developed its own quality system to meet required quality standard and time schedule In order to adhere uncompromising quality standards at every stage of construction activities. QUALITY ASSURANCE PLAN is being introduced at site to produce quality product. 2.0 Quality Assurance plan consists of all the planned and systematic actions to be undertaken by JMC involved in execution and acceptance of the works involved in the contract. The
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Total quality management- a way of managing an organization with the objective of carrying out right jobs. The first time and every time. “ a management approach of an organization‚ centered on quality‚ based on the participation of all its members and aiming at long term success through customers satisfaction and benefits to the members of the organization and to the society. Thumb rule=85/15 rule – the root causes of 85 % of the problems in the organization are due to faulty systems and 15 %
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Process Improvement Plan Your name OPS/571 June 14‚ 2010 Daryl West Process Improvement Plan The purpose of this paper is to outline the process improvement plan to include the statistical process control identified in week one. To begin‚ I will explain the control limits‚ discuss the effect of seasonal factors and the confidence intervals and their usefulness based on the number of data points. For the past five weeks I have been monitoring and reviewing the process of posting the assignments on
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QUALITIES OF A LEADER Different companies‚ teams and situations need different kinds of leader and leadership qualities. However those leaders always possess some basic qualities which I appreciate such as: communication‚ trustworthy‚ confidence‚ enthusiasm‚ stability‚ thoughtfulness and be a model. Communication is the key to become a good leader. He/She should stay close with the team and care for them in only their work but also their privation if possible. People always want to be cared‚ especially
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[pic] [pic] Project Report On Implementation of Total Quality Management Perspective of Bangladesh’s RMG Industry Prepared By: Mahmudur Rahman ID: 2003-3-14-040 Prepared For: Farhana Ferdousi Senior Lecturer Department of Business Administration East West University EAST WEST UNIVERSITY Date of Submission: December21‚ 2009 Letter of Authorization East West University 43‚ Mohakhali C/A‚ Dhaka-1212 December 21‚ 2009 Mahmudur Rahman
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