Assignment (Prof. Kripa Shanker) Books on decision making or operation research The Goal: A Process of Ongoing Improvement by Eliyahu M. Goldratt‚ Jeff Cox and David Whitford (Jun 2012) Operations Management (Operations and Decision Sciences) by William Stevenson Project Management wMSProject2007 CD and Student CD by Erik Larson and Clifford Gray Statistical Techniques in Business and Economics (Mcgraw-Hill/Irwin Series Operations and Decision Sciences) by Douglas Lind‚ William Marchal
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KYAMBOGO UNIVERSITY FACULTY OF SCIENCE DEPARTMENT OF CHEMISTRY COURSE; BACHELOR OF ENVIRONMENTAL SCIENCE TECHNOLOGY AND MANAGEMENT. COURSE UNIT; CONSERVATION AND SUSTAINABLE DEVELOPMENT(EST:223) TASK; ASSIGNMENT LECTURER; Ms. KATHUNGU SEMESTER; TWO‚ YEAR TWO NAMES REGISTRATION NUMBER SIGN
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Service Quality Definition of Service Service is largely intangible and is normally experienced simultaneously with the occurrence of production and consumption. It is the interaction between the buyer and the seller that renders the service to customers (Groonroos‚ 1988). Kotler & Keller‚ (2006) defines service as any act or performance that one party can offer to another that is essentially intangible and does not result in the ownership of anything. Services refers to “economic activities
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LITERATURE REVIEW SERVICE QUALITY AND CUSTOMER SATISFACTION IN KFC CHAINSTORES The purpose of this study is investigating the service quality of KFC chain stores and how the service quality affect customer satisfaction based on the theory of “service quality” and “customer satisfaction” and the Customer satisfaction survey in website: talktokfc.com. We do the literature reviewson some important concepts to make clearer about the service quality and the level of customer satisfaction in KFC chain
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1.0 WATER QUALITY LESSON OUTCOME: * To identify the physical water quality parameters such as suspended solids‚ turbidity‚ color‚ taste and odor and temperature. * To calculate the solids parameter * To identify the chemical water quality parameters such as total dissolved solid‚ alkalinity and hardness * To calculate the water alkalinity and hardness * To demonstrate the biological water quality parameters such as pathogens and indicators Water Quality Parameter
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Overview of Quality of Earnings - Some Guiding Principles/Framework The issue of earnings quality arises because of the cost/benefit trade off between cash accounting and accrual accounting. For our purposes‚ we want reported earnings to do two things: 1) to accurately represent current operating performance 2) to aid in accurately forecasting future operating performance These requirements for high-quality earnings mean that the reported earnings amounts for a particular period
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Quality Assurance Melba Ketchman Professor Campos Procurement and Contract Law March 11‚ 2013 Warranties are not mandatory for the government and it is up to the Contracting Officer (CO) to decide if one is needed for the services or supplies they are procuring. Warranties fall under two categories; express and implied (Feldman‚ 2012). The Federal Acquisition Regulation (FAR) Subpart 46.7 Warranties covers the requirements and criteria of warranties that the CO must follow. According
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Impact of Corporate Social Responsibility on Social Improvement Introduction Business organization is a part of society. It is surrounded by several factors of society. On the other hand business has some impact on the society. Business is also accountable for maintaining relationship with a wide range of stakeholders. The concept of corporate social responsibility came from this type of social view. The days when individual companies were judged solely in terms of economic performance and
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other out; they all have creative ways of teaching the classroom. I am excited to be able to have a classroom of my own and share methods that I have learned to the teacher at the school I will be teaching at someday Creation perhaps is the second quality a good teacher should have. To me is it equally as important. A teacher must be able to motivate students by using creative and inspirational methods of teaching. They should always seek to find new ideas‚ ideas that will motivate kids to want to
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An essay on: “Marketing and ethics are like oil and water – they just don’t mix. There is no place for ethics in the cut-throat world of marketing”. Discuss The success of a product is always determined by how well it’s marketed. In that case marketing has an important role in every product that we produce. But when ethics is associated with marketing‚ it can’t go on one direction. It is like oil and water which does not mix together. What is marketing? Marketing is a societal process by
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