A STUDY ON CUSTOMER RELATIONSHIP MANAGEMENT RASTRIYA ISPAT NIGAM LIMITED VISAKHAPATNAM A project Report submitted for the partial fulfillment of the requirements for the award of “Master of business and administration” BY B. Naga Durgarao Reg no. 12H41E0013 ---------------- Under the guidance of Mr. M. Vijay kumar Sr. Manager (Marketing) FACILIATED BY SRI
Premium Steel Pig iron Steelmaking
high school‚ I have been piece of this grim statistic. My sophomore year I fractured the left side of my fifth lumbar vertebra located in my lower back. This was caused by running too hard. Then the next year‚ the right side of the fifth lumbar vertebra was fractured too. Both of these injuries brought an abrupt halt to my cross country season. Fracturing my lower back was an extremely difficult experience that has taught me how to deal with adversity. When dealing with adversity one‚ must have the
Premium High school Concussion Suicide
in determining the cost of serving customers and as a basis for evaluating the profitabilty of a specific customer or group of customers. Why is this important? Most managers agree that 80% of their profits come from the top 20% of their customers and most important‚ the bottom 20% of their customers are unprofitable. For example‚ to compete with Walmart‚Best Buy works hard to attract profitable customers and equally hard to discourage the unprofitable customers which those that are price shopping
Premium Marketing Sales Customer service
they want to connect. This paper focuses on key methodologies that technical decision makers can use to ensure that your cloud services‚ whether public or private‚ remain available to your users. At a high level‚ each cloud session consists of a customer using a computing device to connect to an organization’s cloud-based service that is hosted by an internal or external entity. When planning for a highly available cloud service‚ it’s important to consider the expectations and responsibilities of
Premium Customer relationship management
Courtesy and Customer Service For the Health Care Professional Self-Learning Packet Introduction As we are all aware‚ HCMC has experienced significant change on a first hand level over the last year. The pressures of health care reform and finance have changed the course of health care forever. The health care industry has become increasingly competitive. We need to do all we can to meet or exceed the expectations of our customers to compete in this market. Several initiatives are underway that assist
Premium Health care Customer service Health care provider
The customer as co-producer Solveig Wikström - School of Business‚ Stockholm University‚ Stockholm‚ Sweden Introduction A look at what is happening in the world of business today shows that the focus of business development is now gradually moving away from products and factories. Instead‚ interest is concentrated on the various processes taking place around the customer. This orientation is not new. Concepts such as “customer orientation”‚ “close to the customer”‚ “customer segmentation” and
Premium Marketing
“A STUDY ON CUSTOMER SATISFACTION FOR BSNL MOBILE SYNOPSIS The Telecom industry is one of the leading and fastest growing in the world as communication plays a vital role in the world and especially in India. It acts as a major catalyst for the economic growth. BSNL has good brand awareness among the people. This could be attributed to its long history in the market and continued support from the Government. In today’s competitive world‚ BSNL has to provide excellent services to attain a major
Premium Brand Customer Brand management
Berhad (012‚ 017‚ 0142) and Digi Telecommunications Sdn. Bhd (016‚ 010‚ 0146‚ 014-30‚ 014-31‚ 014-32) while another minor company which is U-mobile (018). Basically the main competitive factors in the mobile services market are network coverage‚ customer service quality‚ pricing / promotion and brand popularity. First and foremost‚ our group is going to show some short briefing to those telecommunications companies: - Telekom Malaysia Berhad‚ formerly a government agency‚ Jabatan Telekom Malaysia
Premium Customer relationship management Customer service Marketing
ECONOMIC VIEWPOINT: DOES ABORTION LOWER CRIME RATE? By: Robert J. Barro This article reviews various reasons for lower crime rates in the United States since 1991. There were many explanations offered such as better cops‚ strong economy‚ restrictions on crack cocaine. Of all the explanations offered‚ legalizing abortions was very interesting and unpredictable among them. It clearly had the evidence that legalization led to increase in number of abortions in 1973 resulting in drop of crimes in 1991
Premium
transactions take place. Buyers can shop for free‚ but sellers sometimes have to pay a fee to list their products. Consumers often play an active role in monitoring e-commerce sites for scams and other inappropriate content. The C2C model entails lower costs and higher profits for buyers and sellers. Sellers can store inventory in a home office and it costs less to market and distribute products than in a traditional business-to-consumer model. Both new and used goods are sold through C2C e-commerce
Premium Electronic commerce