1. Relevant literature The literature pertaining to relationships among customer satisfaction‚ customer loyalty‚ and profitability can be divided into two groups. The first‚ service management literature‚ proposes that customer satisfaction influences customer loyalty‚ which in turn affects profitability. Proponents of this theory include researchers such as Anderson and Fornell (1994); Gummesson (1993); Heskett et al.(1990); Heskett et al. (1994); Reicheld and Sasser (1990); Rust‚ et al. (1995);
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Vietnam’s Cultural analysis Brief discussion of the country’s relevant history Vietnam’s history is complex due to the many groups in their history. There are Indochinese known as the Austronesia tribes‚ Khmer which were from Cambodia who came from India‚ Laotians from China’s Yurman Province and the Vietnamese who came South from Yhangtze Valley. The newer people began to push out the Austronesia in order that they could live in the richer delta areas and coastal regions. The first Vietnamese
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BUSINESS NAME: Le’ Italianes Lounge & Restaurant ADRESS: Bonifacio Global City– Paranaque TELEPHONE NO: 917-11-12 Single Proprietorship: Audrey DESCRIPTION: Le’ Italianes Lounge & Restaurant was establish in Paranaque‚ Bonifacio Global City. It is owned and manage by Audrey. Ms. Audrey has an idea in management‚ sales and marketing and expertise in making making Italian food production. Le’ Italianes Lounge & Restaurant offers a bestseller food in the italy that will take here in the Philippines
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HRM Volume 3 Issue 1 Employee Loyalty at the Workplace: The Impact of Japanese Style of Human Resource Management Hooi Lai Wan ISSN 1742-2604 www.managementjournals.com International Journal of Applied HRM: Volume 3 Issue 1 Introduction In this era of globalization and liberalization‚ employees are becoming the competitive advantage for business. A business may manage with mediocre employees but competent employees can propel an average business to greater heights. Likewise‚ bad
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(microeconomics‚ economics‚ and macroeconomics). Jerry Murrell understood he would have to give consumers a product which would be consistent each time a customer visited his stores. According to Kurtz‚ D.‚ & Boone‚ G. (2012) Author of Contemporary Business Strayer University “ Murrell realized that in order to compete with the fast-food chains‚ Five Guys would have to concentrate on food. The meat for the burgers – 80 percent lean – is always fresh‚ never frozen. Burgers are made to order‚ with a
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* Generate the daily sales Skills: * Knowledgeable in Microsoft Office Applications * Fast learner * Teamplayer * Flexible * Ability to work under pressure * Motivated * Responsible Educational Background: BS Business Administration Major in Financial Management Tagoloan Community College Baluarte‚ Tagoloan‚ Misamis Oriental (June 11‚ 2012-October 20‚ 2012) Computer Science Electron Technical Center San Dionisio‚ Parañaque City August
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corn but most of the farmers plants cereal grain . Because cereal grain is more useful than the corn if a cereal grain owner wish to use it for his own good like making it a rice he would just need to go in to a rice milling service.. this is why business minded people have to decide to put an establishment that could offer a service for agricultural products like cereal grains. A corporation was built by Mr. Al-majed Santiago & Benjamin Santiago. Its legal structure being a corporation is
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Maintaining customer loyalty has also been a cornerstone in Apple’s success. Strong customer loyalty drives sales‚ sustainability‚ and growth especially in today’s economy. Apple must continue to build and maintain excellent customer relationships to stay competitive. Customers are Apple’s greatest asset and it costs much less to retain a current customer than it does to acquire a new one. Therefore‚ Apple must achieve long-term loyalty to strengthen their market share. I would recommend the
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Retirement Activity Plan HOW TO UTILIZE TIME ONCE RETIRED The circle = a 24-hour period. How will you use all 24 hours? How much relaxing? Exercising? Chores? Meals? Hobbies? Volunteering? What else? SLEEPING = 6 to 9 hours + EATING = 2 to 3 hours So‚ to make this exercise useful‚ please do the following. Take a blank piece of paper (if you have a partner in life‚ each should take a blank piece of paper‚ not showing their ideas to the other until done. Only then‚ compare the two charts
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type of market place. Due to this we must ensure we offer the most suitable and demanded product at the right time‚ right place and right price. With our consumer base‚ this is definitely a contributing factor for A & B restaurant. Operations Plan: Strategy In the operations of a quick serve type of restaurant‚ our employees have gained valuable experience in food preparation‚ money handling‚ and customer service. The managers have become proficient at every station in the restaurant and became
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