industry in shock when planes were used in terrorist attacks in the United States. These attacks changed the mentality of the industry and shifted the focus towards safety. Safety was also a major concern in the industry with the breakout of SARS in 2003 and the H1N1 flu in 2009. The airlines had to ensure that public health and safety of the travelers were their main priority. Safety comes at a big price for the industry since a breach in safety can affect the reputation of the company and industry
Premium Airline Low-cost carrier Southwest Airlines
Business Culture: Jet Blue’s culture is very clear and straightforward‚ it believes that values drive all the activities and lead to develop the organization. As Ann Rhoades‚ the director of JetBlue said “JetBlue did not want a mission statement nobody reads. They want words that allow everybody to talk together. Having shared values makes decision-making much easier‚” JetBlue has five core values that differentiate it from its competitors: * Safety‚ which always comes first‚ JetBlue strive
Premium Social responsibility Customer service Customer
intro : What is Ethics? Ethics is a set of moral principles or values which is concerned with the righteousness or wrongness of human behavior and which guides your conduct in relation to others (for individuals and organizations). Ethics is the activity of examining the moral standards of a society‚ and asking how these standards apply to our lives and whether these standards are reasonable or unreasonable‚ that is‚ whether they are supported by good reasons or poor ones. Role of Ethics in
Premium Airline Ethics Lufthansa
95 Beechwood Ave Hayes Middx UB3 1JP United Kingdom Mobile: +974 33708474 (Qatar) +44 7516 686 786 (UK Mobile) 13th September 2011 Qatar Airways Recruitment Re: Baggage Team Leader‚ Doha QAT000AG Dear Sir/Madam‚ I am writing to apply for the above position. Ever since my first flight experience as a child‚ I have always aspired to become part of the Airline industry. Since then I have always worked hard in delivering exceptional Customer Service in the expectation
Premium British Airways US Airways Pakistan International Airlines
How do ripple effects escalate the problem of the lost customer? (Timm 14). A ripple effect is defined as what happens when‚ “… upset customers tell other people” (Timm 8). A very common way that this is occurs is via word of mouth. The book says that the numbers of people an upset customer will talk to about their issue is between 10 and 20‚ and that these people will tell 5 more each on average. What this tells me is that one mad customer can have a huge impact just by telling a few family members
Premium Customer Customer service Lufthansa
The Airline is one of the major industries in the world today and is majorly affected by Michael Porter’s "Five Forces" model. The following write up conducts an analysis on how the model affects the airline industry today. The central force of Porter’s model is Internal Rivalry within the Industry. In case of the Airline industry‚ this is the most important force today‚ especially since the market is completely saturated. There are more service providers than needed in both local as well as international
Premium Airline Southwest Airlines Low-cost carrier
This file contains BUS 599 Week 1 Assignment Crafting and Executing Strategy Case JetBlue Airways General Questions - General Academic Questions Assignment: #1 - Crafting and Executing Strategy · Students are required to conduct an analysis of a company situation Case #3 Jet Blue Airways (p. C-51) and prepare a 4-5 page report to complete the following: 1. Discuss the trends in the U.S. airline industry and how these trends might impact a company’s strategy. 2. Discuss
Premium Times Roman Lufthansa John F. Kennedy International Airport
GROWTH OF AIRLINE INDUSTRY IN INDIA In December 1912‚ the Indian State Air Services in collaboration with UK based Imperial Airways introduced the London -Karachi - Delhi flight‚ the first International flight to and from India. In 1915 Tata Sons Ltd. started regular air mail services between Karachi and Madras and on January 24‚ 1920 Royal Airforce started regular airmail services between Karachi and Bombay. Construction of Civil Airports in India started in 1924 (Calcutta‚ Bombay and Allahbad)
Premium Chennai International Airport Airline Chhatrapati Shivaji International Airport
Case-3: JetBlue Airways: A cadre of New Managers Takes Control. Introduction: JetBlue Airways Corporation‚ often stylized as jetBlue‚ is an American low-cost airline. The company is headquartered in the Long Island City neighborhood of the New York City borough of Queens. Its main base is John F. Kennedy International Airport‚ also in Queens‚ and maintains a corporate office in Cottonwood Heights‚ Utah. The airline mainly serves destinations in the United States‚ along with flights to the
Premium Southwest Airlines Lufthansa John F. Kennedy International Airport
The Q400 by Bombardier is a revolutionary new generation of turboprop that low cost carriers can achieve a lower carbon footprint‚ better fuel efficiency and economic feasibility. These exquisite aircrafts have twin Pratt & Whitney engines PW150A for quick and efficient short taking off and landing. The Bombardier Q400 origin comes from the de Havilland Canada Dash 8 or DHC- 8. It was initially built for short take off and landing aircrafts‚ suitable for operating in small city centre airports. Eventually
Premium Airline Southwest Airlines Low-cost carrier