JET BLUE AND WESTJET: A tale of two IS projects 1. How important is the reservation systems at airlines such as WestJet and JetBlue. How does it impact operational activities and decision making? Over the past years‚ customers have been heavily relying on airline reservation systems to book their tickets‚ reserve seats‚ pay for the tickets and also check-in online. For customers‚ this has been a very convenient method and they are able to easily plan their trips. For the Airline companies
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For over 15 years‚ there has been an ongoing research on HR strategies and competencies differentiating the business performance. Besides this‚ HR practitioners have focussed their attention on other important questions as well. Bratton and Gold (2007)‚ for example‚ tries to question what policies and practices make up HR strategies. Is it possible to identify cluster of bundle of HR practices with different strategic competitive models? What is relationship between different clusters of HR practices
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Mission-Vision-Social Responsibility UMUC Management and Organization Theory BMGT364 Professor Contee-Borders March 30‚ 2013 Mission-Vision-Social Responsibility Southwest Airlines: The Mission of Southwest Airlines “The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth‚ friendliness‚ individual pride‚ and Company Spirit”. (Southwest Airlines‚ 2008‚ p. 23) The Mission of Jet Blue Airlines Customer Bill of Rights Jet
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1. Is Jet Blue appropriately positioned to create and maintain a strategic competitive advantage? Yes they are. Jet blues customer service is tremendous. They had the one valentine day massacre but they bounced right back. As a company they know where they have to be in order to succeed in the future. They know about great customer service and low price. Gas prices are rising and with the expansion of the e190‚ I believe this flight will help their revenue increase in the future. 2
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7144-11-1CSQ AID: 1112 | 28/05/2013 jet blue or west jet both have some goal to draw customer attention that is low cost travel with unique amenities like TV in every seat ‚ and its heavy reliance on information technology through out the business was a critical factor in achieving that goal. → over the past years‚ customers have been heavily relying on airline reservation systems to book their tickets‚ reserve seats‚ pay for the tickets and also check-in
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Air India plans a turnaround strategy without wage and job cuts After all the turbulence national air carrier Air India went through in the recent past‚ Arvind Jadhav‚ Chairman and Managing Director of the beleaguered airlines is now determined to have a positive balance sheet by 2014-15 and is ready with a turnaround strategy. Some of the key targets the national carrier has set for itself include achieving 25 million domestic and 15 million international passengers by 2015‚ 93% on-time punctuality
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Westjet Company’s Business Plan By 2016‚ WestJet aims to be one of the five most successful international airlines in the world‚ based on profitability. WestJet plans to expand business globally at a rapid pace and grow company’s presence all around the world. WestJet plans to retain its existing customers while attracting new customers to build on its strong domestic market position by providing excellent‚ high quality services on an international scale. WestJet wants to be the airline
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Leonardo da Vinci-Fiumicino Airport (FCO) is one of the largest international airports in Italy with an annual turnover of 37 million passengers. It is located in the town of Fiumicino‚ which is 35 kilometers away from the historic center of Rome. Arriving and Departing in FCO Public Transit from FCO On the territory of Fiumicino Airport‚ there is a railway station Stazione Aeroporto. Leonardo Express trains to the city depart regularly‚ every 30 minutes. It is easy to catch up a train because
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Emirates is a company in the field of aviation‚ the first flight routes emirates was on October 25‚ 1985 from Dubai with aircraft leased Boeing 737 and Airbus 300 B4. This company has a goal of quality not quantity. Emirates airline has now become very influential company in the world and is a well-known airline (Emirates‚ 2013). Emirates is a company that owned by the Dubai government. Emirates now have become company on an international scale‚ a lot of investment and sponsor conducted and supported
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Describe The Market Segment Describe the market segment: Mercedes sells a product for which consumers are willing to pay a premium price. This high price means that Mercedes sells almost exclusively to a small group of very high-income consumers. Describe the product positioning for this specific brand: Mercedes Benz holds a strong position and brand due to perceptions of superior engineering‚ safety‚ and customer satisfaction. Mercedes Benz has always been known for its quality
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