1 RESEARCH PAPER CUSTOMER PERCEPTIONS‚ EXPECTATIONS AND GAPS IN SERVICE QUALITY: AN EMPIRICAL STUDY OF CIVIL AVIATION INDUSTRY IN INDIA BY DR. MOHAMMED NAVED KHAN Senior Lecturer Department of Business Administration Faculty of Management Studies & Research Aligarh Muslim University Aligarh-202002 (UP) INDIA e-mail: mohdnavedkhan@gmail.com Ph: 0091571 2701184(R) Mobile : +919411800860 VIPPAN RAJ DUTT Doctoral Research Scholar (Corresponding author) Faculty of Management Studies and Research
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ARTIFICIAL VISION ABSTRACT: Blindness‚ the most severe form of visual impairment‚ deprives people the ability to move about unaided. It is the most feared ailment in the present world. The leading causes of chronic blindness include cataract‚ glaucoma‚ age-related macular degeneration‚ corneal opacities‚ diabetic retinopathy‚ trachoma‚ and eye conditions in children (e.g. caused by vitamin A deficiency). Artificial vision has been a challenging task for the opto bionics. But now‚ a limited form
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CHAPTER 2 The Business Mission True/False Introduction 1. In the front of annual reports is where vision and mission statements can often be found. Ans: T Page: 56 What Do We Want To Become? 2. The foundation for development of a comprehensive mission statement is provided by a clear vision. Ans: T Page: 56 3. The mission statement should be short‚ preferably one sentence. Ans: F Page: 56 4. If an organization chooses to have both a mission and a vision‚ the mission statement should
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Comprehensive Term Project United Airlines [pic] Prepared By: Presented to: Jeffrey R. Nystrom Management 4500 Business Policy and Strategic Management November 18‚ 2008 Table of Contents SECTION 1: CASE STUDY 1 1.1 Background / History 1 1.2 Organizational Mission 1 1.3 External Environment 2 1.4 Internal State of Affairs 4 1.5 Generic Strategy 5 1.6 Long-Term Objectives 5 1.7 Grand Strategies 5 1.8 Short-Term Objectives
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techniques were used to create Australian visions and linked these visions to ideas about Australia. Weaker responses focused on the relationship between Paul and Keller or provided simple plot recounts and incidental descriptions of characters and settings. Drama – John Misto‚ The Shoe-Horn Sonata Better responses integrated analysis of the use of dramatic techniques‚ such as audio-visuals‚ songs and music‚ and voice-overs into a discussion of the Australian vision of mateship and restitution of past
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In recent years the use of vision boards has become increasingly popular. Primarily due to the success of the personal development movie ’The Secret’. Although they have only become popular during the last few years‚ vision boards have in fact been around from the time that we were able to draw. In this article we explain just a little more about why a vision board is the ideal tool to accelerate your goal getting activities. If you have never seen a vision board before it is very easy to find multiple
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always been a personal challenge to answer the question‚ maybe‚ lack of prioritization of my life’s goals. After some research‚ having a vision statement can assess the most desirable futuristic goals in life. I have been working on my five year plan for almost one year‚ but I have chosen the broad aspect of my future instead of the details. My opinion of a vision statement is the where‚ what‚ and how of your future. The three questions are “where do I want to be in five years”‚ “what am I currently
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AirTran poses many obstacles for SWA’s sales strategy. The acquisition will threaten the pricing structure of SWA. It will give them the opportunity to raise its fair‚ as there is less competition in the Northeast (where AirTran serves) and major airlines have paired off leaving only five major players (Huffington post‚ 2010). Further promoting a fare increase is SWA’s refusal to charge for baggage. Although‚ this is a great sales tactic‚ it provides no source of revenue‚ resulting in a fare increase
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------------------------------------------------- SriLankan Airlines From Wikipedia‚ the free encyclopedia | This article may be written from a fan ’s point of view‚ rather than a neutral point of view. Please clean it up to conform to a higher standard of quality‚ and to make it neutral in tone. (January 2012) | SriLankan Airlines | | IATA UL | ICAO ALK | Callsign SRILANKAN | | Founded | 1947 (as Air Ceylon) | Commenced operations | July 1979 | Hubs | * Bandaranaike
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ASTRO AIRLINES (case analysis) NAME : MUSTAFA KAYNAKCI DATE : 10.11.2011 Issue in the case The main issue in the case is all about failing to manage success after successful beginning. The leader in Astro Airlines Arthur Burton could not maintain the growth of its company. Being visioner‚ dynamic‚ stirring speaker and inspirational leader of Burton could start the airlines with reduced fare‚ innovating ticketing style‚ low cost service
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