CASE STUDY JetBlue: High-Flying Airline Melts Down in Ice Storm Joe Brennan‚ Ph.D. ‚ Ohio University Felicia Morgan‚ Ph.D.‚ University of West Florida Introduction On Wednesday‚ February 14‚ 2007‚ JetBlue Airways Corp. (NYSE:JBLU) suffered the most severe service disruption in its seven-year history. A winter storm snarled operations at the regional carrier‟s JFK International Airport in New York‚ its main East Coast hub‚ forcing the airline to cancel more than half of its flights. Ten planes sat
Premium Airline Southwest Airlines Low-cost carrier
1. What is your assessment of today’s airline industry? Answer 2. Given your results‚ what are the main factors enhancing globalization in that industry and why? Answer Porter’s 5 Force Analysis – Airline Industry Bargaining power of Suppliers Bargaining power of Buyers Potential Entrants Threat of substitute services Competitive rivalry among airlines Easy access to finance has made it very easy for potential entrants to entre the airline market. In addition‚ airline industry still enjoys
Premium Air France Airline Flag carrier
Industry Definition An airline provides air transport services for passengers or freight‚ generally with a recognized operating certificate or license. Flights with different airlines almost homogeneous Pricing Flights with different airlines almost homogeneous Because Airline is better off selling an empty seat at near MC‚ but below AC‚ than flying with empty seats Pegasus %24 Atlasjet 7% Sun THY %54 Frequent business traveler‚ seeking punctuality‚ high-service‚ reliability and
Premium Airline Monopoly Flag carrier
1) What is JetBlue strategy for success in the marketplace? Doe the company rely primarily on a customer intimacy‚ operational excellence‚ or product leadership customer value proposition? What evidence supports your conclusion? # 1 Based on the company’s 10-K/A filing with the SEC‚ JetBlue’s strategy for success is product leadership with customer value proposition. As a matter of fact‚ this is JetBlue’s core strategy‚ "provides high-quality customer service at low fares primarily on point-to-point
Premium Southwest Airlines Lufthansa Aircraft
JetBlue Airways “Before” & “After” JetBlue Airways “Before” & “After” Project Outline Group A/Academic Group 10 Project Outline Jet blue – Competitive advantage Use of IT by JetBlue IT to create competitive advantage a. Ticket sales moved to online system through user-friendly website (www.JetBlue.com) or electronic ticketing (kiosks at the airport) led to: * Decreased costs required for on-call reservation and * Saved on enormous amount in travel
Premium John F. Kennedy International Airport Lufthansa
Eithad airways the national airline of the United Arab Emirates has in just eight years established itself as the world’s leading airline. “Eithad” is the Arabic word for “union”. Set up by Royal (Amiri) Decree in July 2003‚ Eithad commenced commercial operations in November‚ 2003‚ and has gone on to become the fastest growing airline in the history of commercial aviation. Abu Dhabi‚ the capital of the United Arab Emirates‚ is the airline’s hub. Etihad’s fleet of 66 aircraft operates more than
Premium United Arab Emirates Abu Dhabi Airline
The quality and performance of travel fly rods has greatly improved from when they were first introduced. More anglers are beginning to consider this type of fly rod when they are looking to add a new rod to their collection or replacing an old one. Many manufacturers of traditional fly rods also have a line of travel size fly rods to choose from in both fresh and saltwater configurations. Some of the concerns that many anglers have had with this type of rod is that because these rods have so many
Premium Tourism Airline Southwest Airlines
Mercado‚ Klydine Gecyrille O. TM09303 August 31‚ 2013 Transportation Management TOP TEN AIRLINES WORLDWIDE The following airlines listed below are from the result of an online survey questionnaire about the passenger’s experience with the airlines on the ground and onboard‚ during a 10-month period; The survey measures passenger satisfaction across more than 40 key performance indicators of airline front-line product and service - including check-in‚ boarding‚ onboard seat comfort‚ cabin cleanliness
Premium Malaysia Airlines Airline Cathay Pacific
Baldrige Questioner P.1 Organizational Description: What are your key organizational characteristics? (Begins just below) a. Organizational Environment History JetBlue began operations in 2000 as a well-funded start-up‚ which afforded us the ability to make significant investments in our product offerings‚ including all new aircraft equipped with leather seats and Live TV. This product investment combined with superior customer service at low fares led to widespread brand recognition and early
Premium Southwest Airlines Lufthansa Airline
Jet Airways is the largest Indian airline based out of Mumbai‚ Maharashtra. It operates over 400 flights daily to 76 destinations worldwide. Its main hub is Mumbai‚ with secondary hubs at Delhi‚ Chennai‚ Cochin‚ Ahmedabad‚ Bengaluru and Kolkata.[1] It has an international hub at Brussels Airport‚ Belgium. Jet Airways is owned by Naresh Goyal In October 2008 Jet Airways laid off 1‚900 of its employees‚ resulting in the largest lay-off in the history of Indian aviation.[7] However the employees were
Premium Boeing 737 Malaysia Airlines United Airlines