Baldrige Questioner P.1 Organizational Description: What are your key organizational characteristics? (Begins just below) a. Organizational Environment History JetBlue began operations in 2000 as a well-funded start-up‚ which afforded us the ability to make significant investments in our product offerings‚ including all new aircraft equipped with leather seats and Live TV. This product investment combined with superior customer service at low fares led to widespread brand recognition and early
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Jet Airways is the largest Indian airline based out of Mumbai‚ Maharashtra. It operates over 400 flights daily to 76 destinations worldwide. Its main hub is Mumbai‚ with secondary hubs at Delhi‚ Chennai‚ Cochin‚ Ahmedabad‚ Bengaluru and Kolkata.[1] It has an international hub at Brussels Airport‚ Belgium. Jet Airways is owned by Naresh Goyal In October 2008 Jet Airways laid off 1‚900 of its employees‚ resulting in the largest lay-off in the history of Indian aviation.[7] However the employees were
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Business Culture: Jet Blue’s culture is very clear and straightforward‚ it believes that values drive all the activities and lead to develop the organization. As Ann Rhoades‚ the director of JetBlue said “JetBlue did not want a mission statement nobody reads. They want words that allow everybody to talk together. Having shared values makes decision-making much easier‚” JetBlue has five core values that differentiate it from its competitors: * Safety‚ which always comes first‚ JetBlue strive
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intro : What is Ethics? Ethics is a set of moral principles or values which is concerned with the righteousness or wrongness of human behavior and which guides your conduct in relation to others (for individuals and organizations). Ethics is the activity of examining the moral standards of a society‚ and asking how these standards apply to our lives and whether these standards are reasonable or unreasonable‚ that is‚ whether they are supported by good reasons or poor ones. Role of Ethics in
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External Environment: Opportunities and Threats for JetBlue Airway Societal environment After September 2001‚ air travel decreased sharply and major airline companies had lost the money. This makes those airline companies to increase the debt by tapping their credit lines and/or issuing bonds. These actions were vital to help the carriers survive the dramatic decline in passenger levels and fares‚ and the sharp increase in losses‚ but left most of the major airlines burdened with huge debt
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95 Beechwood Ave Hayes Middx UB3 1JP United Kingdom Mobile: +974 33708474 (Qatar) +44 7516 686 786 (UK Mobile) 13th September 2011 Qatar Airways Recruitment Re: Baggage Team Leader‚ Doha QAT000AG Dear Sir/Madam‚ I am writing to apply for the above position. Ever since my first flight experience as a child‚ I have always aspired to become part of the Airline industry. Since then I have always worked hard in delivering exceptional Customer Service in the expectation
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How do ripple effects escalate the problem of the lost customer? (Timm 14). A ripple effect is defined as what happens when‚ “… upset customers tell other people” (Timm 8). A very common way that this is occurs is via word of mouth. The book says that the numbers of people an upset customer will talk to about their issue is between 10 and 20‚ and that these people will tell 5 more each on average. What this tells me is that one mad customer can have a huge impact just by telling a few family members
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The Airline is one of the major industries in the world today and is majorly affected by Michael Porter’s "Five Forces" model. The following write up conducts an analysis on how the model affects the airline industry today. The central force of Porter’s model is Internal Rivalry within the Industry. In case of the Airline industry‚ this is the most important force today‚ especially since the market is completely saturated. There are more service providers than needed in both local as well as international
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JetBlue Airways Case 20 On February 11‚ 2000‚ JetBlue Airways launched its first ceremonial flight from New York City to Buffalo‚ NY‚ making John F. Kennedy International Airport its official hub. David Neeleman founded JetBlue after raising $130 million from investors and also contributing $5 million of his own money. Neeleman’s idea was to start a company that would combine the low fares of a discount airline carrier with the comforts of a small cozy den in people’s homes. By April‚ 2002‚
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This file contains BUS 599 Week 1 Assignment Crafting and Executing Strategy Case JetBlue Airways General Questions - General Academic Questions Assignment: #1 - Crafting and Executing Strategy · Students are required to conduct an analysis of a company situation Case #3 Jet Blue Airways (p. C-51) and prepare a 4-5 page report to complete the following: 1. Discuss the trends in the U.S. airline industry and how these trends might impact a company’s strategy. 2. Discuss
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