Handbook of Personnel Management Practice. London: Kogan Page Foot‚ M and Hook‚ C (2008) Introducing Human Resource Management. 5th edn. Harlow: Pearson Education Limited Galgano‚ A (1994) Companywide Quality Management. Portland OR: Productivity Press Juran‚ J M and Gryna‚ FM (1993) Quality Planning and Analysis. New York: McGraw-Hill Macken‚ G (1997) ‘Taking a Holistic Approach’‚ Professional Manager‚ p.7. Makin‚ P and Robertson‚ I (1986) ‘Selecting the best selection techniques’ Personnel Management
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Value Engineering (VE): Value Engineering is an organized approach for identification and elimination of unnecessary cost. • QIP‚ QC & Benchmarking: Tata Steel adopted Juran Trilogy concept for undertaking Quality Improvement Projects (QIP). Quality Circles (QC) are small group activities which involves first-line employees who continually control and improve the quality of their work‚ products and services. Benchmarking is a process of exploring for best practices and performances across the
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inspection division. Pioneers like Walter Shewhart‚ George Edwards‚ W. Edwards Deming and Joseph M. Juran were all employees of Western Electric. After World War II‚ under General MacArthur’s Japan rebuilding plan‚ Deming and Juran went to Japan. Deming and Juran introduced statistical quality control theory to Japanese industry. The difference between approaches to quality in USA and Japan: Deming and Juran were able to convince the top managers the importance of quality . Next 20 odd years‚ when
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Six Sigma Some say‚ Robert Galvin invented Six Sigma in the 1880’s‚ instead‚ he applied methodologies that had been available since the 1920’s developed by luminaries such as: Shewhart‚ Deming‚ Juran‚ Ishikawa‚ Ohno‚ Shingo‚ Taguchi‚ and Shainin. The idea behind Six Sigma is you can measure how many defects you have in a process‚ you can systematically figure out how to eliminate them and as close to zero defects as possible. We use this highly disciplined Six Sigma process to help us focus
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(2010). Technical and Vocational Education and Training (TVET): A strategy for National Sustainable Development. Eldoret: Moi University Press. Kothari‚ C. R. (1985). Research Methodology: Methods and Techniques. New Delhi: Wiley Eastern Limited. Lundvall‚ B.A. (ed.) (1992). National Systems of Innovation: Towards a Theory of Innovation and Interactive Learning. London: Pinter Publishers. Misko‚ J. (2001). Developing Industry Linkages: learning from practice. Kensington Park: NCVER. Mitchell‚ M. and
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Total Quality Management – MGT510 VU Lesson # 01 OVERVIEW OF QUALITY MANAGEMENT PROFESSIONAL MANAGERIAL ERA (1950) In our present age of market driven capitalism and futuristic knowledge driven economic markets‚ the decision are made and the trends are set by the professional managers. Unlike their predecessors‚ the captains of today’s business do not own their own companies. They must know the whole business but have control over only one small part. They must be product oriented‚ process
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CLICK TO DOWNLOAD BSOP 588 Final Exam 1. (TCO E) Suggested reasons why many customer satisfaction efforts fail include all of the following EXCEPT: 2. (TCO D) The Six-Sigma problem solving approach contains the phases of: 3. (TCO C) Terms such as “kanban”‚ “single minute exchange of dies”‚ and “visual controls” are most closely associated with: 4. (TCO C) Poka-yoke focuses on two aspects: 5. (TCO B) _____ measures are generally tracked by senior leadership to gauge overall organizational
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Master of Business Administration – MBA Semester 2 (Winter/November 2012) MB 0044 - Production and Operation Management (4 credits) (Book ID: B1627) ASSIGNMENT- Set 1 |Solutions | Q1. Explain the basic competitive priorities
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2000 | * Forbes Global Ranking - Britannia among Top 300 small companies | | * | 2001 | * BIL ranked one of India’s biggest brands * No.1 food brand of the country | 2002 | * Rated as ’One amongst the Top 200 Small Companies of the World’ by Forbes Global * Economic Times ranks BIL India’s 2nd Most Trusted Brand * Pure Magic -Winner of the Worldstar‚ Asiastar and Indiastar award for packaging * | 2004 | * Britannia accorded the status of being a ’Superbrand’
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gave them. Quality and productivity declined when his principles were simplistically instituted. Modern management theorists‚ such as Edward Deming‚ often credit Taylor‚ however‚ with generating the principles upon which they act. Others‚ such as Juran‚ though‚
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