Measuring the impact of level of customer satisfaction on company revenues; Survey on Sri Lankan Travel Agencies Introduction/Rationale Customer satisfaction is a term used among many organizations and businesses; this is the level of happiness or pleasure created in a customer after selling a product or service to that customer. Most of the companies are worried about the level of the customer satisfaction that they provide for their new and existing customers. Higher the customer satisfaction
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Did Marco Polo travel to China? Have you ever told a story about yourself and each time you told that story‚ you might have changed a few details to become more suitable? On the other hand‚ have you ever told a story and left out several parts of it because you overlooked the details since it was not that interesting or funny to you‚ so you did not see it fitting to express it to others? Then eventually‚ people start wondering‚ did your story truly happen. Well‚ this is what happen to Marco Polo
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consolidation in the luxury sector (files can be provided if asked for). . Ethics and CSR in the luxury world. . The use of advocacy advertising in the luxury world. . Using exchange rates in the luxury world. . Brand stretching and luxury: the role of sub and flanker brands. . Destination luxury: anticipating trends. Hotels and countries choices. . Washington regulation: from banned raw materials to counterfeit goods. TRIP’s and WTO. . Brand culture in the luxury world and the diffusion
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The scope of luxury brands is amazing if you dig a bit. Let us look at publicly traded LVMH Group (Louis Vuitton Moet Hennessey). Despite an extremely uncertain economic climate in the US‚ a very poor one in Europe‚ and signs of a possible China slowdown‚ LVMH is chugging along nicely. Sales were up 16% last year despite clear economic headwinds. The company has a stable of brands that reeks of luxury: in wines and spirits they own Moet & Chandon‚ Dom Perignon‚ Veuve Clicquot‚ and Krug Champagne
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Trachtenberg shows in his article “Education is Not a Luxury‚” that Americans are still using an education system that posses the strategies from an ancient world. He also states that education is no longer a luxury‚ and makes emphasis in the idea that by lengthening the school year to 11 months and longer days‚ the education system would be better than how it is now; moreover‚ students would be more prepared for their future productive life. I agree with Trachtenberg’s idea of making a better
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Luxury hotels are always attracted by the rich and upper classes. These luxury hotels can distinguish the rich and the poor in a high level‚ and it is difficult to change these hotels to glocalization. One of the dilemmas facing the Alegre Hotel in Palma Cay is whether to glocalize and gradually become a unified campaign. This dilemma is the focus of Macro Bertini and John T. Gourville’s case study‚ ‘Time for A Unified Campaign’ (2011). ‘Time for A Unified Campaign’ concerns a luxury hotel in
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Some people believe that travelling with tour agency is beneficial. Others do not believe that. I agree that the best way to travel is a group led by tour guide for two reasons. First‚ it is convenient and comfortable. Second‚ it is cheaper than travelling privately. The following essay will provide examples to support my opinion. One reason that I think travelling with tour guide is a good idea is because it is convenient and comfortable. Tour agency plans for going to the interesting attraction
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INTRODUCTION:- A Luxury car is a styled‚ luxurious automobile intended for comfort and satisfaction of its owner or driver‚ sacrificing passenger space‚ cargo capacity and other practical concerns for the sake of style. The luxury cars are very expensive and its price range is above Rs 20 lakhs. Hence these cars are affordable and are preferred by high income group. A Luxury car segment is one which is packed with extra dose of luxury features‚ designed with perfection and beauty for a guaranteed
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“Luxury is a necessity that begins where a necessity ends” -- Gabrielle “Coco” Chanel What is Luxury? “Luxury must be comfortable‚ otherwise it is not luxury”. -- Gabrielle “Coco” Chanel Luxury is a term that can mean different things to different people; therefore there are multitudes of ways to describe it. It is‚ as a whole superfluous‚ based on the attainment of desires and is not considered to be a need. According to Christopher Berry luxury is “an expenditure that
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LITERATURE REVIEW METHODOLOGY CONCLUSION Rise of luxury tourism in India: Railway experience and Historical Monumental Abstract: Today‚ India is home of many beautiful ancient monuments heritage and have historical places. It is attracting lot of tourist to come to India and experience it so it’s becoming most popular tourist destination worldwide for tourist to have luxury vacations and holidaying in india.The concept of luxury trains was derived from royal background which was
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