Organisational culture is the norms‚ values‚ beliefs and behaviours that contribute to the unique social and psychological environment of an organisation. The aim of this essay is to evaluate whether or not a strong organisational culture must have customer service at its heart. One point which suggest a strong organisational culture perhaps must have customer service at its heart because‚ customer service can help a business differentiate (porter) from competitors in a very intense (porter) climate
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in context and form offer fresh perspectives on the values in texts. ------------------------------------------------- How does Scott’s film‚ BR‚ reveal a new response to the values explored in Shelley’s novel‚ F? Whilst texts may be fictitious constructs of composer’s imaginations‚ they also explore and address the values‚ societal concerns and paradigms of their eras. This is clearly evident in Mary Shelley’s prose fiction‚ Frankenstein (F) (1818) a hybridised text combining elements of Romantic
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Identity and Intimacy in Adolescence: What Happens First? Although Eric Erickson’s theory of development suggests that an adolescent must develop an identity before he or she can be intimate with others‚ the truth may be a bit more complex. The level of intimacy adolescents experience in relationships and how their capacity to be intimate develops could be a result of various factors‚ including the adolescent’s gender‚ identity style‚ and the duration and quality of relationships. For instance
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Radio Shack Spirals into Bankruptcy February 6th‚ 2015 RadioShack filed for Bankruptcy Thursday due to a long spiral that landed it in retail limbo. Standard General has agreed to buy about $4‚000 of its stores and run about 1‚750 as co-branded shops with Sprint Network‚to stop a liquidation of their inventory that other stores like Circuit City and Borders have already been a victim of. RadioShack has been in business for 94 years and really started to grow in the 1970s and 1980s when electronics
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This article considers customer services in a business to business relationship. This essay will summarise they key findings and methodology‚ and People aspect of services marketing. The article identifies the importance of customer service within a service provider’s organisation‚ areas in which customer service may be affected by the marketing mix and additional three P’s. The article defines that it isn’t just one specific P‚ that has an effect on customer service but all of them are inclusive
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latest annual report of the company for the year ended March-2013. The attention during ratio analysis will be on horizontal and vertical analysis as well as the comparison of these ratios with the industry. Moreover‚ the report will also give a brief business analysis of the company. Reason of selecting the company Marks & Spencer is a large company listed on various stock markets‚ which a widely spread operations in many countries. The size of operations of the company and high reputation in the industry
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A Literature Review and Critique on Customer Satisfaction LIU Huiqun1‚ ZHAO Xin2 1. School of Economics‚ Tianjin University of Commerce‚ Tianjin‚ China‚ 300134 2. Department of Economics and Management‚ Dezhou Vocational and Technological College‚ Dezhou‚ China‚ 253000 huiqunliu@tjcu.edu.cn Abstract: The concept of customer satisfaction has attracted much attention in recent years. Organizations that try to analyze this concept should begin with an understanding of various customer satisfaction
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1. Business Venture Our business venture is to set up a Japanese restaurant which is named “Aishiteru”. Aishiteru means love in Japanese. Love is the message that the restaurant would like to convey to their visitors as it exists in families‚ friends and lovers. Our team has visited many restaurants and saw the potential of food and beverages industry. This has inspired us to come up with a new and fresh idea to segment the customers in our restaurants It will be located in Vivo City. Vivo
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leadership. HUMAN RESOURCE MANAGEMENT THEORIES Relationships and social interaction between bosses and workers Managers should show concerns for the individual Find balance between things and the humanity Productive workers H U M A N R E L AT I O N S V S. H U M A N RESOURCES Human relations Human resource Workers needs Workers needs Workers desires Workers desires Outcomes Job satisfaction Productivity Management goal Outcomes Job satisfaction Productivity Decision making
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Business Communication Quarterly http://bcq.sagepub.com/ Intercultural Communication Apprehension and Emotional Intelligence in Higher Education: Preparing Business Students for Career Success Lisa T. Fall‚ Stephanie Kelly‚ Patrick MacDonald‚ Charles Primm and Whitney Holmes Business Communication Quarterly 2013 76: 412 originally published online 18 September 2013 DOI: 10.1177/1080569913501861 The online version of this article can be found at: http://bcq.sagepub.com/content/76/4/412
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