The relationship between customer loyalty and customer satisfaction John T. Bowen University of Nevada‚ Las Vegas‚ Nevada‚ USA Shiang-Lih Chen University of Nevada‚ Las Vegas‚ Nevada‚ USA Keywords Customer loyalty‚ Customer satisfaction‚ Database marketing‚ Hotels Abstract Develops and implements a method for hotels to identify attributes that willincrease customerloyalty. Otherhotels can replicate the methodology used in this study. The study makes
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Lecture 4 The Law of Fifth Discipline Today lecture begins with a qualitative discussion of 11 Laws of the Fifth Discipline; 1. Today’s problem comes from yesterday solution 2. The harder you push the harder the system pushes back 3. Behavior grows better before it grows worse 4. The easy way out usually leads back in 5. The cure can be worse than the disease 6. Faster is slower 7. Cause and effect not closely related in time and space 8. Small changes can produce
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Discipline in school Namasthe principal mam‚ Head mistress mam and beloved teachers and my dear friends‚ today I am going to speak about the topic discipline in school. Discipline is the training of the mind and character. It must be instilled in us from very young age. It must begin at home and continued in school. Discipline teaches us to be respectful and obedient to those in authority. Those who are obedient to teachers in school become obedient citizens when they grow up. Discipline gives
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School discipline From Wikipedia‚ the free encyclopedia A Harper’s Weekly cover from 1898 shows a caricature of school discipline. School discipline is the system of rules‚ punishments and behavioral strategies appropriate to the regulation of children and the maintenance of order in schools. Its aim is to control the students actions and behavior. An obedient student is in compliance with the school rules and codes of conduct. These rules may‚ for example‚ define the expected standards of
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The Fifth Discipline The Art & Practice of The Learning Organization Part I “Give Me a Lever Long Enough …and Single-handedly I Can Move the World” ? From a very early age‚ we are taught to break apart problems‚ to fragment the world ? The tools and ideas that are presented in this book are for destroying the illusion that the world is created of separate‚ unrelated forces ? As the world becomes more interconnected and business becomes more complex and dynamic‚ work must become more “learningful”
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INTRODUCTION: The word discipline is quite common and well known in terms of its daily use in our life. Any system or organization whether it is social‚ political or education is evaluated quite often in terms of its discipline. In the similar way when we try to evaluate a person‚ society or nation in terms of its goodness or badness‚ then also most often the criterion of such evaluation is nothing but the discipline. Schools are termed as good and bad‚ on the basis of the discipline or in disciplined
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position. To stay in this job‚ you need to renew your contract annually. You could get this job without having a degree or diploma. Before you check your answers‚ go to pages 8–9. TEST ONE READING PART ONE 7 A Lecturers in Tourism‚ Business Management or Media Studies required for the Rosas Excellence Institute. The posts are on the basis of a one-year contract renewable. Candidates need a degree or diploma in a relevant subject and five years’ teaching experience. Send CV with covering
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Orientalism and the “others” This review examines the critique of Orientalism and how Orientalism affected the representation of various societies and its subjects during the Colonial encounters and in the historical present. In the case of my study‚ how Orientalism produced and are still producing the representations of minority non-Hans in China. This review explores Orientalism as a methodology of analysis that produced a certain biased views and representations of the Others‚ be they former colonial
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Discipline is the process of training oneself in obedience‚ self control‚ skill‚ etc. The controlled‚ ordered behavior results from such training. Discipline is the basis of the whole universe. The solar system is governed by certain laws to maintain perfect harmony and beauty. Without this order‚ there would be utter chaos. Discipline is a basic requirement of a civilized society. Citizens of a disciplined nation work with a spirit of cooperation and unity. Aristotle has rightly said‚ "Discipline
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Ch1: Disciplines of the Learning Organization Systems Thinking Personal Mastery Mental Models Building Shared Vision Team Learning Ch2: Does your team have a Learning Disability? The seven learning disabilities of an organization I am my position - only own results from my little group. Can only do this job and it’s the only one that matters. The enemy is out there - not my fault The illusion of taking charge - proactiveness should not be pre-emptive attack. Should come from seeing how
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