Unit and Assessment number. Please note that this Assessment document has 13 pages and is made up of 5 Sections. Name: Section 1 – Understand methods of communication with customers 1a) Use the table below to outline at least two different customer service situations and the different methods of communication that would be needed in these situations. |Situation |Methods of communication
Premium
national health insurance system was presented in the beginning of the twentieth century during President Teddy Roosevelt’s candidacy (cite). However‚ the system was not created until 1965 as President Lyndon B. Johnson signed a bill‚ establishing both Medicare and Medicaid (cite). Initially‚ Medicare served to provide health coverage and payment of doctor and hospital visits‚ dental care‚ nursing services‚ etc. (cite). At the time‚ only 56% of individuals over the age of 65 acquired health insurance
Premium Health care Health insurance United States
Solomon Enti Dr. Eric Oestmann Unit 4 IP August 8th‚ 2013. The Role of Healthcare Marketing in an HCO’s Strategic Planning Process Marketing is a well thought out effort to establish a productive relationship between exchange partners and stakeholders. The main role of healthcare marketing in a healthcare organization’s strategic planning process‚ is effectively identifying clientele base and satisfying their needs‚ and to maintain their loyalty and patronage. Strategy
Premium Marketing Advertising
Healthcare in Norway Norway is a country where everyone regardless of economic status has access to basic medical care. It is located in northern Europe and it borders the North Sea and North Atlantic Ocean‚ it is also next to Sweden‚ Finland and Russia. At the beginning of this year‚ 2013‚ there were 5‚051‚300 residents in Norway (Solholm‚ 2013). The country has a total land area of 386‚958 km. Norway has been a political Constitutional State since 1814; it dissolved its union with Sweden in 1905
Premium Medicine Health care Health economics
Tenet Healthcare is one of the leading institutions in offering better services to patients. It is well known for its motivation of their employees to provide compassionate and quality health care to the patients as a way of promoting life. The quality of their services is enhanced by the teamwork that gathers the efforts towards giving the best to their clients. An interview was conducted with one of the senior nursing quality experts in the organizations to find out the strategies they employ
Premium Nursing Nurse Health care
autonomy when the patient makes a decision that the healthcare professional does not think will benefit the patient – is not in her best interests. As in the case of St George’s Healthcare NHS Trust v S; R v Collins and others‚ ex parte S [1998] 3 All ER 673 and as in case law Re C (Adult‚ refusal of treatment) [1994] 1 All ER 819 (www.gmc-uk.org) because the mental illness does not call a patient’s capacity into question but under s63 of Mental Health Act 1983 they can be treated without requirement
Premium Informed consent Patient Law
Section 1 – Understand how to make and receive telephone calls 1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. Feature How / when used 1. Computer telephony integration This links telephone and computer systems together so that when the telephone rings‚ a dialog box appears on the computer screen with options for answering. 2. Do not disturb. This blocks calls to an extension or particular
Premium Customer Telephone call Telephone
Discuss the Spanish Colonial Role in Chamorro Vermin Magellan was the first European to set foot in the Micronesian Islands. He was a Spanish explore who was assign to discover goods for his kingdom. He was travelling to Philippine where he will do discovering mission. As they were sailing through the pacific for so many days‚ they ran out of supplies and from distances they discover the biggest island in the Micronesian Ocean‚ Guam. Guam is the biggest island in the Marianas and in the Micronesian
Premium Pacific Ocean
2.Physiotherapist - The role of the Physiotherapist is to assess and manage children and young people with movement disorders‚ disability or illness. The aim of the physiotherapist is to help the child or young person reach their full potential through providing physical intervention‚ advice and support. Physiotherapists aim to improve the quality of life of children and young people by promoting independence and encouraging physical fitness and wellbeing. Physiotherapists work in close partnership
Premium Therapy Medicine Psychology
Question: The Government of Pakistan offers health care for free or at nominal rates in public hospitals. Does this act like a health insurance? Who benefits from such a policy? Critically analyze the policy and assess if a program like Medicaid can be successfully implemented in our context; will it improve health outcomes? The Economic Survey of Pakistan 2011-12 suggests that the federal government’s expenditure on health amounted to a measly 0.27% of the national GDP (“Pakistan”). Given that
Premium Health care Health insurance Health economics