employability and personal and communication skills required when applying for a job as customer service assistant at JD sports (P2).After that I will assess the importance of employability ‚ and personal skills in the recruitment and retention of staff in JD’s(M2). The role of customer service assistant: Customer service assistant is working directly with a company’s customers‚ answering questions‚ providing information‚ performing research and handling complaints. Because they are often a company’s main
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Our campaign was a drugs campaign our main aim was to inform people on drugs and what effects it can have and to not stereotype drug users as they can be anyone. M2- Positive influences I felt our group were very well prepared as we had a good use of resources. This included plenty of leaflets to give out on drugs to inform people on the effectiveness on drugs. We also had a laptop with the Talk to Frank game on it available for people to play‚ and other drugs game activities that were available
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focus as discussed earlier) that can be implemented at the business unit level to create a competitive advantage. The proper generic strategy will position the firm to leverage its strengths and defend against the adverse effects of the five forces. Having seen the strategies to counter the negative effects of the five forces model‚ the marketer must now consider the limitation of this same five forces model. • Care must be taken not to under estimate or underemphasize the importance
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ROLE OF RESEARCH IN HEALTH & SOCIAL CARE Research is wide and diverse. It may focus on people (eg. why men are more aggressive than women) on the structures of society‚ (eg. the family) or may study hidden structures (eg‚ memory). The word "research" has several meanings: 1. Research is a systematic‚ formal rigorous and precise process employed to gain solutions to problems and/or to discover and interpret new facts and relationships. (Waltz and Bausell‚ 1981‚ p.1). 2. Research is the process
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UNIT 203 outcome 1 - understand the importance of equality and inclusion 1.1 diversity- Diversity literally means difference. Diversity recognises that though people have things in common with each other‚ they are also different and unique in many ways. Diversity is about recognising and valuing those differences. Diversity therefore consists of visible and non-visible factors‚ which include personal characteristics such as background‚ culture‚ personality and work-style in addition to
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private. the difference is that if someone told you something that may cause concern you would have to explain to the person that you would have to tell somebody wise for there own safety. if they told you something that was private but didn’t concern a health problem the you would keep it to yourself if they asked you to. explain what is ment by :- equality people are all treated the same regardless of who they are and what they believe an equality law came out in stating that all people are
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Assess the hazards identified in the health and social care setting. And make recommendations in relation to identified hazards to minimise the risks to the service user group. M2 and D1 In this assignment I will be assessing the hazards identified in the health and social care setting. The first potential hazard I saw whilst carrying out a risk assessment whilst at a health and social care setting was a wet floor. As the floor was wet it was a hazard and had many risks to it‚ which could have
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Higher Nationals in Health and Social Care (QCF) Unit: Communicating in Health and Social Care Organisations Unit Code Date Issued: 23rd September 2013 Student Name: Student ID Submission Date: Lecturer: Internal Verifier: Assessment criteria Outcomes Assessment requirements To achieve each outcome a learner must demonstrate the ability to: L1. Be able to explore how communication skills are used in health and social care 1.1 Apply relevant
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Section 1- Quality of Care STANDARD 1. Safeguarding and Child Protection Children are safeguarded through systems and practices that are consistent with the Regional Child Protection Policies and Procedures. Safeguarding children is afforded the highest priority. To meet Standard1 : “A designated child protection officer must be available at all times during the hours of service provision for contact and consultation with staff
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legislation‚ policies and procedures relating to health‚ safety and security influence health and social care settings 1. Outline key points of at least 3 policies and procedures by summarising the main points and recording them on the chart The Food Safety 1990 Policy Procedure The first policy is that all employees and volunteers who handle food must maintain a high standard of personal hygiene at all times. This is important so that people’s health is never at risk. All staff must ensure
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