Customer Satisfaction on Post-Sales Service with Reference to Two-Wheeler Automobile Industry S Saraswathi* The key to success of automobile industry lies not only in having good products but also in being able to provide the customer with the level of service they desire. Because of increasing competitiveness in the Indian automobile industry‚ almost all automobile manufacturers have invested valuable resources on customer satisfaction as a tool to understand the needs and expectations of their
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TOPIC:- GOODS AND SERVICE TAX ---AN EFFORT TO REDUCE DISPARITY SUBMITTED TO MR.VISHVAS CHAKRANARAYAN. SUBMITTEDBY SABA MASOD ROLL NO:- B43 SECTION:- SM1001
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JUSTIFICATION OF GST There was a burden of "tax on tax" in the pre-existing Central excise duty of the Government of India and sales tax system of the State Governments. The introduction of Central VAT (CENVAT) has removed the cascading burden of "tax on tax" to a good extent by providing a mechanism of "set off" for tax paid on inputs and services upto the stage of production‚ and has been an improvement over the pre-existing Central excise duty. Similarly‚ the introduction of VAT in the States
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communication with customers 1a) Use the table below to outline at least two different customer service situations and the different methods of communication that would be needed in these situations. Situation Methods of communication 1. The porridge that a guest has ordered is not available. Verbal. The best approach in this situation is to speak to the guest face to face and apologise whilst explaining why the porridge is unavailable. 2. A customer has been spoken
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CUSTOMER SERVICE AT THE MARIGOLD HOTEL1 One bright summer morning in March 2010‚ owner and General Manager George Chacko was in his comfortable second-floor office suite at the Marigold Hotel in the Chanakyapuri area of New Delhi. He had been alerted to a brewing customer service problem‚ and wanted to resolve the issue before it got out of hand. Chacko belonged to a family of real estate developers and entrepreneurs. Over the turn of the century‚ he had noticed that New Delhi lacked sufficient high-quality
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do good have good It is a law of nature that whatever action we take in this world‚ there is always a reaction. If we do well‚ we stand to gain a good reward. If we do badly‚ we should expect a bad outcome ultimately. "As you sow‚ so shall you reap" is a popular saying. The Holy Qur’an has also guided on this subject‚ it says: "If you do good‚ you do good to yourselves. Likewise‚ if you do evil‚ you do evil to yourselves." (17:7) One of the companions of the Prophet Muhammad was very fond of
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Task one Service excellence is important to an organisation as it is the key to gaining new customers and customer retention. Any business must operate on the basis that customer service is the most critical aspect to a business’ success as happy customers are more likely to continue using the service provided and more importantly will pass their experiences onto potential new customers. This is becoming even more significant as customers are communicating their service experiences – good and bad
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NEW YORK -- Your best customer just complained about an employee’s phone manners. Or maybe it was the turnaround time on an order. Or maybe your Web site isn’t very customer friendly. These are customer service problems crying out for a solution. But if you really want to address your service issues‚ forget a quick-fix approach. Your small business and your customers will be better off if you look at service from a holistic point of view‚ one that includes all your employees‚ your internal processes
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Bills of Exchange Act 1882‚ The Sale of Goods Act 1893 and the Marine Insurance Act 1906 and out of these The Sale of Goods act was amended particularly by the Supply of Goods Act 1973 and then the law solidified the Act as Sale of Goods Act 1979 which came into existence on 1st January 1980.The 1979 act has itself be modified‚ mainly by the Sale and Supply of Goods Act 1994 ‚Sale of Goods Act 1995 and Sale and Supply of Goods to Consumers Regulations 2002. Sale of Goods Act 1979
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My Perspective on Customer Service Today Andrea Cox Rasmussen College Author Note This research is being submitted on April 10‚ 2013‚ for Mr. Jeremy Crouch’s B119/MNA1161 Customer Service Course. My Perspective on Customer Service Today Providing excellent‚ and memorable‚ client support is important for client retention. Without exceptional support‚ your clients will not return. Average or mediocre support won’t keep your customers either‚ and bad customer service will simply drive
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