Application of SMS Technology for Customer Service Centre 1 Ariff Idris‚ 2Abd. Samad Hasan Basari‚ 3Nur Hanisah Zubir‚ 1‚2‚3 Faculty of Information and Communication Technology Universiti Teknikal Malaysia Melaka Locked Bag 1752‚ Pejabat Pos Durian Tunggal‚ 76109 Durian Tunggal Melaka‚ Malaysia 1 miariff@utem.edu.my‚ 2abdsamad@utem.edu.my‚ 3nurhanisah.zubir@gmail.com Abstract - SMS technology is designed originally as a communication tool between a service provider and its users. However
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Report on New Organization Structure of Wedding Service To: General Manager From: Human Resource Department‚ Doris Cheung‚ HR Manager Date: February 25th‚ 2013 Subject: New Organization Structure of Wedding Service In today’s world‚ many people will spend lots of time to prepare their dream wedding. They all want a perfect‚ unique and memorable wedding‚ unfortunately‚ they don’t have enough knowledge to manage it. The new service from Wing Wah can help those people who don’t have time or lake
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Doing a randomly visit-a surprise visit makes you see what really goes on. By posting contact information so both customers and employees can report unsatisfactory behaviour or conditions‚ call the number to report unprofessional behaviour. Perform random audits-To ensure everything that’s supposed to be in the workplace is actually there. Place monitoring equipment in the workplace-Typically this includes cameras and software to monitor employees’ use of the computer. However‚ we are sensitive
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Underperformance: The bank had lost confidence in its abilities due to years of underperformance. It had failed to reach global market place with negligible growth in divestitures and acquisitions. • Leadership issues: The bank failed to find a good leader between 1995 and 19999. It had five different CEOs in five years failing to contribute. • Cost reduction: The bank was struggling to make significant changes which could reduce its cost base. Its cost to income ratio was higher than that
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45-53‚ 2010 ISSN 1818-4952 © IDOSI Publications‚ 2010 Investigating Service Quality Provided by Resort Operators: The Case of Lake Kenyir in Malaysia Faiz Abd Rahman‚ Nor’Aini Yusof‚ Mohd Yahaya Mohd Daud and Zulkifli Osman School of Housing‚ Building and Planning‚ Universiti Sains Malaysia‚ 11800 Penang‚ Malaysia Abstract: The main objective of this article is to determine whether tourists regard the product and services provided in an ecotourism area with a certain level of satisfaction. Specifically
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6/17/2013 What Is a Product? Products‚ Services‚ and Experiences Product is anything that can be offered in a market for attention‚ acquisition‚ use‚ or consumption that might satisfy a need or want Service is any activity or benefit that one party can offer to another that is essentially intangible and does not result in the ownership of anything. Experiences represent what buying the product or service will do for the customer Chapter 8 - slide 1 Copyright © 2010 Pearson Education‚ Inc. Publishing
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Software for Human Services Organization Paper In this paper we will explore the benefits of using this software to centralize electronic client records and human services resources. We will also explore how I might use the selected software to track client services as well as describe any advantages and disadvantages (if any) of using this particular software. We will explain how the size of the organization helps determine the software package chosen as well as three possible challenges that could
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Background: Hot and Ready Pizza has been in good standing for over 20 years‚ but lately our customer service has decreased with the economy and competitors. However‚ keeping our company the best we should be competitive with sales and service as well. Our biggest complaints are slow service‚ getting a table‚ phone order line is busy and no delivery available. We may not know how many customers we have lost but if we provide these needed services we have a chance at building our business back and
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Characteristics and Environments of a Human Services Organization Human services organizations are agencies that are created for the sole purpose of helping people‚ whether they be for profit or non-profit. There are many different types of human services organizations as well as various types of populations being helped also these agencies have a variety of services being offered. The success or failure of organizations or even particular programs is dependent upon many different factors
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CO-ORDINATE CUSTOMER SERVICES ACTIVITIES IN THE PROPERTY SERVICES INDUSTRY TABLE OF CONTENTS Page 1. INTRODUCTION 2 2. SERVICE ISSUES 3 3.1. There is no detailed procedures handbook
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