CHAPTER 3: THE MICRO ENVIRONMENT MGMT 488 – STRATEGY AND POLICY OVERVIEW The micro environmental analysis is the second step in creating the Environmental Analysis. The micro environment examines the general business climate as it relates to the organization within its industry. The micro environment is also known as Porter’s Five Forces of Competition. The macro environment is primarily concerned with major issues and upcoming changes in the environment. The analysis looks at five areas of interest
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TASK 18 – Outline the factors that influence learning. Learning is influenced by many factors such as attention‚ motivation and emotions as well as by learner characteristics like prior knowledge‚ cognitive and learning styles and intellectual capabilities. The following list shows a number of other factors that may also have a bearing on a pupil’s capability to learn: * Family * Culture * Gender * Impact of peers * Subject content * Teaching style * Learning skills
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HOSPITALITY Tourism industry Hospitality is one of the most interesting and challenging industries to work in and offers a wide range of job and career opportunities and an endless variety of places to work in. Hospitality is the business of helping people to feel welcome and relaxed and to enjoy themselves. You may be providing them with accommodation‚ a meal or a cocktail or even entertaining them. But it is all about customer service and providing the best experience possible for your customers
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Michael Porter’s five forces Analysis Rivalry among competitors The Indian Telecom industry is comprised of three types of players. The State owned companies‚ private companies and foreign invested companies. Main State owned companies are BSNL and MTNL. Major private Indian owned companies include Tata teleservice‚ Tata Communications‚ Reliance communications. And finally‚ the major foreign invested companies in this sector are Vodafone‚ Idea cellular‚ Bharti Airtel Limited. BSNL Bharath Sanchar
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GURGAON Issues in International Hospitality and Tourism Management U 54082 Module leader: Ms. Bandana Rai Submission: ECONOMIC CRISIS IN HOSPITALITY & TOURISM INDUSTRY Submitted by: Pavitra Mehrotra Student Id: 010109029 Abstract In the recent scenario‚ hospitality and tourism sector has become an important part of daily life but which is now experiencing multiple challenges because of the global economic crisis. Besides tourism‚ many other industries are in a position to create affluence
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Dictionary‚ labor is a human activity that provides the goods or services in an economy. It is the services performed by workers for wages as distinguished from those rendered by entrepreneurs for profits. On the other hand‚ employment is an activity in which one engages or is employed. It also refers to a contract between two parties‚ one being the employer and the other being the employee. In a commercial setting‚ the employer conceives of a productive activity‚ generally with the intention of creating
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International Journal of Scientific & Engineering Research Volume 4‚ Issue 1‚ January 2013 ISSN 2229-5518 1 TQM critical success factors in hospitality Industry and their impact on Customer Loyalty‚ a theoretical Model Walid Youssef Montasser - Prof Dr. Abd Alhakim Al Manhawy Abstract- Total Quality Management (TQM) is a management philosophy that seeks to integrate all organizational functions to focus on meeting customer needs and organizational quality objectives‚ TQM is one of the
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of business • Environmental influences on business • Environmental analysis • Characteristics of business environment • Components of business environment • The micro and macro environment • Competitive environment • Porter’s five forces model–competitive analysis Learning Objectives The present chapter aims at: • Definitions and objective of business • Examine environment analysis‚ characteristics components of the organisation. Let us know the microenvironment and macro environment •
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"Seven Deadly Sins of Service" COLDNESS Hospitality itself is a huge industry now a day and it is vital to have good customer service‚ this is what hospitality is all about‚ making people feel welcome with the product you are offering and surpassing their needs‚ coldness is a big sin in this industry‚ it means to not be affectionate or friendly‚ and not be a very enthusiastic person. The consequences of being a cold person in the hospitality industry is that you are basically not being hospitable
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on the hospitality industry‚ what kinds of businesses are involved in it and challenges it faces. To do so‚ it considers the views of different authors which are relative with hospitality industry. There is some data describing the importance of the Hospitality industry in the Scotland and worldwide and there is also some figure show the reputation of hospitality industry in the Scotland and tourist interest toward the Scotland. This essay explores most of the area in the hospitality industry‚ this
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