Measuring Customer Expectations of Service Quality: case Airline Industry Logistics Master ’s thesis Ekaterina Tolpa 2012 Department of Information and Service Economy Aalto University School of Economics Measuring Customer Expectations of Service Quality: case Airline Industry Master’s Thesis Ekaterina Tolpa 06.06.2012 Information and Service Management Approved in the Department of Information and Service Economy _____________ and awarded the grade _______________ _________________________________________
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The basis for Value Creation of a classical hub-organised airline consists of its operating hub and spoke strategy. This system implies that all flights move along spokes connected to a hub placed at the centre. In fact all long-haul flights depart from the hub‚ to which all passengers are flown in the first place. Therefor it is necessary to own a heterogeneous fleet to secure an outstanding efficiency of the long distance flights. To have an attractive and used to capacity hub at one’s disposal
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ec Economic Analysis of the Airline Industry Tisha Smith Axia College of UOP ECO 305 Economic Theory George Harris March 18‚ 2007 Economic Analysis of the Airline Industry Introduction The airline industry is one that is both costly and necessary to the economy. Costly because of the funding provided by the government‚ recent layoffs; which has a hand in rising inflation‚ dealing with negative externalities and high security risks;
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GROWTH OF AIRLINE INDUSTRY IN INDIA In December 1912‚ the Indian State Air Services in collaboration with UK based Imperial Airways introduced the London -Karachi - Delhi flight‚ the first International flight to and from India. In 1915 Tata Sons Ltd. started regular air mail services between Karachi and Madras and on January 24‚ 1920 Royal Airforce started regular airmail services between Karachi and Bombay. Construction of Civil Airports in India started in 1924 (Calcutta‚ Bombay and Allahbad)
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The airline industry is a large and growing industry. Air travel plays a very important role in economic growth and world trade. It is expanding for either of the following reasons that is for business purpose or leisure travel. It helps in increasing the international investment as well as tourism. The airlines have made it more comfortable to travel from one place to another‚ and now are offering reasonable rates. Affordable rates encourage people to travel further to new places. As a result‚ people
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Porter’s five forces framework 1. The threat of new entrants. In terms of economies of scale‚ Southwest fleet grew to 537 Boeing 737 aircraft providing service to 64 cities in 32 states throughout the United States‚ with 397 city pairs being served nonstop‚ by the end of 2008‚ thus has reached sufficient economies of scale. And Southwest Airline gains its cost advantage through the implementation of “low-cost strategy”. It not only flew planes point-to-point—short-haul flights bypassing the
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I. Economy The economy plays a very large part in the airline industry. Recessions are known to cause less demand for air travel for both business and leisure travelers. The financial crisis in 2008 had an extremely negative impact on the industry. The companies saw sharp declines in both passenger traffic and profit margins. While the industries are still in a sensitive spot‚ the US airlines managed to make a small profit in 2009. Thanks to the efforts of combating the dwindling demand by shrinking
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Airline Planning Strategic Planning in the Airline Industry a two-day Seminar The Challenge Rapid and intense change in today’s business climate reshapes the fundamental approach to strategic decision-making. New thinking for ways to face the two vital strategy issues – where will the airline be in the future and how to get there – must emerge so that a modern air carrier can leverage its strength and capitalize on opportunities. Creating innovative strategies for the new business paradigm
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Introduction: Price discrimination or price differentiation exists when sales of identical goods or services are transacted at different prices from the same provider. In a theoretical market with perfect information‚ perfect substitutes‚ and no transaction costs or prohibition on secondary exchange (or re-selling) to prevent arbitrage‚ price discrimination can only be a feature of monopolistic and oligopolistic markets‚ where market power can be exercised. However‚ product heterogeneity‚ market
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Introduction Airline industry is one of the most efficient and competitive among long distance transport today. It has also changed the way in which people live and conduct business by shortening travel time and altering our concept of distance‚ making it possible for us to visit and conduct business in places once considered remote. Not only airline industry facilitates economic growth‚ world trade‚ international investment and tourism‚ it is also one of the major engines powering the globalization
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