For the exclusive use of N. VAIDYA‚ 2015. IMB 425 SUHRUTA KULKARNI‚ KRIPA MAKHIJA AND U DINESH KUMAR APOLLO HOSPITALS: DIFFERENTIATION THROUGH HOSPITALITY The ‘‘wow’’ factor in service relies on constant innovation and demands continuous and sensitive focus on all issues that may affect the patient’s stay in a hospital. Every touch point of the hospital needs to be ‘‘alive’’ and the client must be able to feel the warmth offered. The culture of service is imperative in today’s scenario‚ where the
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the provost. The provost being the head of both the medical school and teaching hospital is the most influential person and is in the best position to initiate decisions in solving the gap and inconsistencies between the two institutions. The case also indicated that the top management is the only one common among the two institutions so to address the problem occurring among the medical school and the hospital. The events that have transcribed in the renal unit should have been prevented also
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Contents: 1. Description of hospital institution 2.1. Certifications and quality assurance 2.2. Mission of the hospital 2.3. Vision of the hospital 2. Model of clients 3. Needs and preferences 4. The process model 5. Process model of getting permission from event administrator 6. Organization map 7. Summary 8. Literature 1. Description of our hospital institution Hospital in Puszczykowo is multi-profile hospital. In terms of equipment‚ number
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actions/events that happen in the time and place of the interaction (front office) and actions/events that are out of the line of visibility for the users‚ but are fundamental for the service. Chosen Service - Hospital Industry Visited Service Business – Jawaharlal Nehru Medical College Healthcare/Hospital Sector Healthcare‚ which is a US$ 35 billion industry in India‚ is expected to reach over US$ 75 billion by 2012 and US$ 150 billion by 2017 according to Technopak Advisors in their report - ’India Healthcare
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SPIRITUALITY IN HOSPITAL Spirituality in Hospital Most patients go through different healing processes such as Emotional and Spiritual healing process‚ these healing process are different and individual to each patient. Due to the uniqueness of each patient hospitals are facing challenges to treat their patients. Most hospitals are developing methods to overcome these challenges. One of the methods they are developing includes spiritual settings in each area of the hospital‚ and by providing
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Proposed Title of the Project: Computerized Hospital Management System in Zimbabwe. 1.0 Background of the Project/ Introduction Through preliminary literature survey/review on I.T management systems in Zimbabwe it can be noted that hospitals have not fully computerised their data management systems. Most hospitals still rely on manual data capturing and storage mechanisms. Such traditional data management systems are prone to many errors‚ faults and biases through the human factor (the personnel
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APPLIED SCIENCE AND TECHNOLOGY Signature Date: ……………………………………… Chapter 1 1.1. INTRODUCTION TO PROJECT Hospital administrators are often overwhelmed with information about a bulky number of patients and their stays to the hospital that need to be organized and kept up-to-date. The patient management system is a web based application that is designed and developed for hospital administrators and doctors to organize information on patient visits. The system intends to facilitate several steps
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Outsourcing of Hospital Services Every business has to determine whether they should perform a service themselves in-house or outsource that particular service to an outside vendor. Facility services and managements are just two of the services that can be performed either in-house or outsourced to a vendor. The following graph shows the relationship between company size and potential need for outsourcing. As a company reaches 1‚000-10‚000 employees‚ the potential need for outsourcing drops
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“Hospital Management System” Submitted By: 1. Touseef Ahmed. 2. Abdul Baseer Qureshi. Guided By: Sir. Aaman This is to certify that Hospital Management System embodies the original work done by Touseef Ahmed‚ Abdul Baseer Qureshi‚ during this project submission as a partial fulfillment of the requirement for the System Design Project of Aptech Computer Certificate Program(ACCP)‚ DISM (II Semester)‚ of the APTECH Computer Education‚ Sharah-e-Faisal‚ Karachi‚ Pakistan. CONTENTS 1. Introduction
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Case: Aravind Eye Hospital * What is Aravind’s mission? How successful is Aravind at achieving its mission? The mission is to bring eyesight to the masses of poor people in India‚ Asia‚ Africa and all over the world. To provide quality care as a non-profit eye hospital. To spread the Aravind model and offer hope in all parts of the world. Aravind has grown from a 20-bed hospital in 1976 to 1224 beds in 1992 as one of the biggest hospitals of its kind in the world. The Aravind organization
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