Customer Satisfaction in After Sales Service of M&M vehicles Report Submitted for the partial fulfilment of requirement of The award of Degree of PGDM by Soumya Kanti Ghoshal PGDM No: 11052 Work Carried Out At MAHINDRA & MAHINDRA KOLKATA Under the Supervision of Koushik Ghoshal Area Customer Care Manager KOLKATA * CERTIFICATE BY ORGANISATION GUIDE * CERTIFICATE BY FACULTY GUIDE This is to certify that PGDM No. 11052 Mr. Soumya kanti
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1. The corporate rationale of the Virgin group is to re-entering the inactive industries with brand new ideas and developments and offer the consumer different products. Diversification is an attribute of Virgins rationale. Their SBU’s improve Virgin’s scope and therefore its existing markets and products. Virgin uses the ideas of ‘the corporate parent’ to add structure and direction to its various business units‚ which in turn adds value due to the effective‚ closely controlled and come up to that
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Reflection on group work Project |Content |Page | |Content |2 | |Introduction |3 | |The Group
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The Untold story behind Tech Mahindra’s Satyam Acquisition Now that’s a very powerful title for an article coming as it does from an ex Tech Mahindra staffer who spent close to 13 years at the company and who had a front row seat‚ if not the ringside view. However‚ let me state here that this is not an official version nor have I been encouraged by any of Tech M’s management team to write this piece. This story has been put together through my personal observations‚ side line conversations
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enessBRAND AWARNESS OF MAHINDRA XYLO IN AN AROUND SILIGURI FROM KHOKAN MOTORS SUBMITTED ON PARTIAL FULFILLMENT OF BACHELOR OF BUSINESS ADMINISTRATION PREPARED BY NAME: PRAMIT CHHETRI ROLL NO: 75/BBA/067149 DATE: EXTERNAL GUIDE (ARCHANA DIAZ) SUBMITED TO 05-06-2010 INTERNAL GUIDE (SUVAMAY BHOWMICK) INFORMATION TECHNOLOGY CENTRE UNIVERSITY OF NORTH BENGAL DARJEELING: 734013 DECLARATION I do hereby declare that this project is submitted by me for partial fulfilment of the Bachelor of
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RUBRIC FOR GROUP PRESENTATION Name of Student: _____________________________________ ________ Year & Section:___________________ Title/Topic:___________________________________________________ Subject:_________________________ STUDENT OUTCOME: Students will deliver effective oral presentations and demonstrates command of the English language. CRITERIA EXEMPLARY 5 VERY GOOD 4 GOOD 3 FAIR 2 POOR 1 SCORE Presentation Visuals All Visuals support the material. All aspects of materials to be covered are
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EXECUTIVE SUMMARY Club Mahindra holiday is a consumers service industry which is part of Mahindra group having infrastructure of US $ 14.4 million. Under Club Mahindra flagship Mahindra Holiday and Resorts India Ltd (MHRIL) was started in 1996 as a realty sector of Mahindra group brought up for bring values‚ reliabilities and trust and customer satisfaction. Club Mahindra has got an affiliation with RCI which consist of 60% of the service industry market share‚ which make Mahindra holiday timeshares
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This essay is basically going to focus on the inherent stages a group usually go through when proceeding to become a team and how conflict arises in these groups and conclude by giving an overview on how these conflicts are settled. To begin with‚ a group is defined as two or more collaborating and attached individuals who come together to accomplish a specific target while work teams are groups whose associates work fiercely on a peculiar common aims using their actual alliance‚ associated accountability
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employment and our objective was to create a cookbook for our clients. There were seven members in the group in addition to one supervisor‚ who was leading the group. Describe what happened in each stage of the group’s development according to Tuckman’s Five-Stage Model. In the first stage‚ the forming stage‚ the leader who was the client care coordinator‚ explained to us the task at hand to the group members‚ and . While we are co-workers‚ we typically do not see each other on a daily basis‚ so we
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seek the best people and give them freedom and opportunity to grow. They will continue to do so. They will support innovation and well-reasoned risk taking‚ but will demand performance. This value gives them competitive advantage. M&M Ltd. held Mahindra Group Senior Executive Conference at regular interval to be in Sync with the norms of the company and make amendments to suit the current scenario. “An Organization culture consist of terminal values which are the end states that an organization seeks
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