Customer Satisfaction in After Sales Service of M&M vehicles Report Submitted for the partial fulfilment of requirement of The award of Degree of PGDM by Soumya Kanti Ghoshal PGDM No: 11052 Work Carried Out At MAHINDRA & MAHINDRA KOLKATA Under the Supervision of Koushik Ghoshal Area Customer Care Manager KOLKATA * CERTIFICATE BY ORGANISATION GUIDE * CERTIFICATE BY FACULTY GUIDE This is to certify that PGDM No. 11052 Mr. Soumya kanti
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ASSIGNMENT ON MARKETING Submitted by J.Rees 09BA128 MBA ³C´ About Mahindra & Mahindra Type Founded Headquarters Key people Public Company 1945 Mumbai‚ India Keshub Mahindra (Chairman)‚ Anand Mahindra (Vice-Chairman & Managing Director) Industry Revenue US$ Employees Website Automotive‚Farm Equipment 10 billion (2009 H1). 16‚000 plus Mahindra.com Mahindra & Mahindra Limited is part of the Mahindra Group‚ an automotive‚ farm equipment‚ financial services‚ trade and logistics‚ automotive
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What is Matrix organization structure? Matrix management is a type of organizational management in which people with similar skills are pooled for work assignments. For example‚ all engineers may be in one engineering department and report to an engineering manager‚ but these same engineers may be assigned to different projects and report to a different engineering manager or a project manager while working on that project. Therefore‚ each engineer may have to work under several managers to get
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Project At ANAND MAHINDRA Submitted by‚ Vaishali Nandwani (3057) Under the guidance of Ms. Nairuti Chokas ANAND MAHINDRA INTRODUCTION Mr. Anand Mahindra is the Chairman and Managing Director of Mahindra & Mahindra‚ India largest automobile company. Mahindra & Mahindra Limited is an India-based company. The Company spread to: Automotive Sector Farm Equipment Trade Retail & Finance Infrastructure Information Technology Speciality Business JOURNEY Anand Mahindra Born on 1st May
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OlaCabs is an online cab aggregator based out of Mumbai and among the fastest growing taxi hiring firms in India. Taxi booking facility can be availed through app‚ website or through calls. Olacabs provides different types of cab service ranging from economic to luxury travel. The cabs can be reserved through a web browser or a mobile app. This cab service supports both cash and cashless payment options with Ola money. It claims to clock an average of more than 150‚000 bookings per day and commands
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FAILURE OF LOGAN IN INDIA By Pallavi Gupta Contents * The JV between Mahindra and Renault * Synergies aspired to achieve * What went wrong * Reasons for failure * JV between Mahindra and Renault breaks * Lessons learned from the past * Corrections taken * Current situation JV BETWEEN MAHINDRA AND RENAULT * A 51:49 JV between M+M And Renault in 2005 * Formed Mahindra Renault Private Limited * The JV was materialized in order to manufacture and sell
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Whistleblower Policy HR-PO718‚ | 1.1 Sharda Centre‚ Off Karve Road‚ Erandwane‚ Pune‚ Maharashtra‚ India 411004 www.techmahindra.com Copyright © 2013‚ Tech Mahindra. All rights reserved. WHISTLEBLOWER POLICY Company-Confidential Table of Contents 1. OBJECTIVE .................................................................................................................................. 3 2. SCOPE .........................................................................................
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STATEMENT OF PURPOSE There has never been a moment in my life when the wonders of engineering have not fascinated me‚ and this is largely responsible for the career that I have decided to pursue‚ and since I have doctors for parents‚ many would traditionally claim that the ’odds’ stacked up against me. Right from my early childhood‚ I had a keen interest in Technology and Inventions. I distinctly remember my 6th birthday present- a set of VISUAL ENCYCLOPEDIAS. I made it a point to read one section
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blue collared and entry level job seekers to connect mainstream employers anywhere in India via mobile in their own language in an affordable manner. Saral Rozgar is an inclusive and flexible innovation incubated at the mobility division of Tech Mahindra and is now a part of the Growth Factories. As per CII only 14% of the 500 million Indian workforce accounts for the formal sector and the remaining 86% are part of the unorganized sector. Nearly 12 million people join the workforce every year. Over
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IBS Hyderabad | Mahindra & Mahindra’s Global Diversification Strategies | A Business Strategy Case Study | | Group-9: | Het MavaniHarshit ShethJuhi KashyapJayeeta DuttaHemanta PoudyalHeena GoelKanishk Sharma | 12-Aug-13 | This document is a synopsis of the full case study. | Table of Contents 1. ABSTRACT 4 2. INDUSTRY ANALYSIS 5 GDP and the automotive industry 5 PESTEL framework of Indian automobile industry: 5 a) POLITICAL FACTORS 6 b) ECONOMIC FACTORS 6
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