Impact of Service Quality on Customer Satisfaction of Mobile Users – A Case Study of Airtel ISSN 2319-9725 Dr. Rajesh K. Yadav Associate Professor & H.O.D. Department of Management RKDF College of Engineering‚ Bhopal‚ India Mr. Nishant Dabhade Assistant Professor‚ Department of Management RKDF College of Engineering‚ Bhopal‚ India Abstract: Qualitative services deregulation or free competition and new technology have increased competition and widened the range of network services available throughout
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Introduction: Financial management is basically makes plans‚ organize‚ direct and control the financial activities in an organization. Applying general management principle to financial resources of the organization is part of financial management activity. Financial management is concern with the efficient and effective management of the financial resources of the organization. Nature and Main areas of financial management: Financial management is broadly concerned with the mobilization and
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The Driving forces in a movie rental industry are the major underlying causes of changing industry and competitive conditions. Driving-forces analysis have three steps: (1) Identifying what the driving forces are (2) Assessing driving forces which impact Netflix and Blockbuster (3) Companies making strategy judgments Technology Since 2000‚ the introduction of new technologies and electronics products had rapidly multiplied consumer opportunities to view movies 1. Increasingly numbers
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Shai Zamir Dan Saguy January 5‚ 2012 Strategy Assignment External Analysis: Porter’s 5 Forces Comparison Nokia vs. Amazon.com Nokia is a multinational communications corporation that is headquartered in Finland and engaged in the market of manufacturing of mobile devices and in converging Internet and communications industries‚ with over 132‚000 employees in 120 countries‚ sales in more than 150 countries and global annual revenue of over €42 billion and operating profit of €2 billion
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Services Marketing-MK 4800 Summer Semester 2011 May 27‚2011 According to a “go green” blog named 2B Green World Website-LEED Consultants‚ “buildings represent over 50% of US wealth; $800 billion is the amount of renovation and new construction in the United States‚ buildings account for 1/6 of the worlds freshwater withdrawals‚ ¼ of its wood harvest and 2/5 of its material and energy flow” (Go Green Facts 1).These figures represent the disadvantages of a world without green building. Throughout
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Summary This analysis studied financial information of three multinational corporations in the retail industry‚ Ralph Lauren‚ American Eagle‚ and Gap. This examination is predominantly and analysis of Ralph Lauren and American Eagle‚ and it compares its financials and performance to that of Gap. In order to reach a decision on which firm my company should invest in; we recreated and cleaned both company’s financial statements followed by an analysis using key financial ratios and metrics. My company
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NATIONAL SERVICE TRAINING PROGRAM What is the National Service Training Program (NSTP) law? NSTP law or otherwise known as Republic Act 9163‚ is a program aimed at: Enhancing civic consciousness and defense preparedness in the youth Developing the ethics of service and patriotism while undergoing training in any of its three (3) program components Enhancing the youth’s active contribution to the general welfare. What are the program components of NSTP? Reserve Officers’ Training Corps (ROTC)
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firms of the world pharmaceutical industry Pharmaceutical industry is characterized by high level of concentration. There are about dozen of multinational companies that dominate in industry. Most of companies are not widely diversified and more than 50% of revenues come from sales of pharmaceutical products. There are few companies in industry that have other large sources of income‚ for example Johnson & Johnson. The pharmaceutical industry has two distinct functions: research
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music industry is the business of producing‚ recording and selling music through a number of different methods. These methods typical refer to recording and selling music through physical or digital means‚ including live performance. The product offered by the music industry are varied over years‚ from the very first beginning of tape cassettes‚ and then to CDs‚ till now‚ digital music records have become more popular comparing to others. Although the mainstream of production in music industry changes
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telecom market in India. The interesting thing in the Indian telecom market is that the traditional revenue sources for the operators- voice & SMS (Short Message Service) are at rock bottom. The subscriber churn as a result of Mobile Number Portability has also added to the worries of the operators. Operators are betting on Value added services (VAS) as the next big opportunity to sustain and succeed in the market. With the increasing monthly additions in subscribership‚ Telecom Regulatory Authority
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