QUALITATIVE SERVICE PRODUCTIVITY Methodology for the Analysis and Optimization of Service Productivity considering qualitative Factors © Fraunhofer QUALITATIVE SERVICE PRODUCTIVITY Objectives and Methodology Qualitative Factors in Service Productivity Methodology for the Analysis and Optimization of Qualitative Service Productivity Key Performance Indicators for Qualitative Service Productivity Measurement Example Conclusion and Next Steps © Fraunhofer Objectives
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The advent of the Internet has been one of the most exciting major events in the second half of the 20th century. The ancient dream of “a scholar knows all things happening in the world without venturing outdoors” has finally become a reality. Since 1993‚ the Internet started to take off. At present‚ the Internet has spread to more than 180 countries and regions‚ connecting more than 600‚000 domestic networks of various types‚ hooking up more than 20 million computers available to 120 million
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Organizational culture gives vision as to what is happening in the company as well as expectations on how everyone should behave (Kinicki & Williams‚ 2013). Verizon has a market culture that creates high profits and financial growth through competitiveness and customer focus. The company has used several mechanisms in order to create its current organizational culture. Verizon has used role modeling‚ training‚ coaching‚ organizational goals and performance criteria‚ measurable and controllable activities
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_’IS GOOD MANAGEMENT ESSENTIAL IN ACHIEVING ORGANIZATIONAL GOALS OF ORGANIZATIONAL EFFICIENCY‚ EFFECTIVENESS AND PRODUCTIVITY?’_ Management is the process of achieving organisational goals through the four functions of management‚ planning‚ organising‚ leading and controlling (Davidson‚ 2006: 5). For the reason that management involved with such variety of activities that basically would affect the proper function and the flow of the organisation; consequently‚ the standard of the management is
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European Journal of Social Sciences – Volume 7‚ Number 1 (2008) Impact Assessment of Business Process Reengineering on Organisational Performance Mrs. Adeyemi‚ Sidikat Department of Business Administration‚ Faculty of Business and Social Sciences University of Ilorin‚ P. M. B. 1515 Ilorin‚ Kwara State‚ Nigeria E-mail: sidiadeyemi@yahoo.com Tel: +234 8054451111 Mr. Aremu‚ Mukaila Ayanda Department of Business Administration‚ Faculty of Business and Social Sciences University of Ilorin‚ P. M. B
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Observable Aspects of Organizational Culture Samuel Spetnagel University of Phoenix MGT 331: Management: Organizational Behavior Michael Borden‚ Ph.D. June 3‚ 2006 Organizational Culture refers to the values‚ beliefs and customs of an organization. Whereas Organizational structure is relatively easy to draw and describe‚ organizational culture is less tangible. The organizational culture at Kenworth is different from many other companies; this is because of the geographical location of the
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POTTERY‚ TERRACOTTA AND PAPIER MACHE Unglazed Pottery Although the art of glazing pottery was known in India from ancient times‚ the finest pottery in India is of the unglazed variety. This unglazed pottery has a wide range. Very fine paper-thin pottery is produced in Kutch‚ Kanpur and Alwar. Alwar is known for paper-thin pottery called Kagzi. There are three different styles in unglazed pottery. 1. Paper thin‚ biscuit colored pottery with incised patterns. 2. Here the pot is polished
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determinants and dimensions 0f organisational culture and climate. The effectiveness and success of an organization is not solely measured by profitability‚ it can also be measured by the way business is done and how the company is perceived by both its employees and the external community. These processes and formed impressions are functions of organizational culture which may be defined in several ways. The organization itself has an invisible quality – a certain style‚ a character‚ away
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Organizational culture can be defined as the system of attitudes‚ beliefs and values that are collectively expressed in support of organizational structure. Organizational culture is a pattern of shared basic assumptions that dictate the behavior of individuals within an organization. Culture determines which practices are appropriate and which are not‚ effectively developing standards‚ guidelines‚ and expectations for individuals within an organization. Although they work hand in hand‚ there is
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Impact of Land Uses on Productivity of Soils of Sundarban Pulin B. Chakraborty Dept. of Soil & Water Conservation Bidhan Chandra Krishi Viswa Vidyalaya Regional Research Station (CSZ)‚ Kakdwip 743 347‚ West Bengal e-mail: pulin_chakraborty@yahoo.co.in ABSTRACT The study was undertaken in the micro watershed located in Kakdwip Block in saline eco-system of Sundarban. Composite soils from 0-15 cm depth of double and mono-cropped paddy fields as well as
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