Section 1 – Understand how to make and receive telephone calls 1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. Feature How / when used 1. music on hold That type of phone is used when a person is placed on hold and the music is played to them. Usually used when calling customer service. 2. transfer This one enables to transfer a caller to another extension. Usually used at the reception
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As more companies become bicoastal and even international‚ the working team has evolved to fill many roles. The advent of email and conference calls has had both positive and negative affects on the ability of teams to work efficiently. Using instant messaging programs can narrow the seemingly insurmountable gap between team members working together across town or across continents. Clear communication within that team is an integral component to overcoming the loss of nonverbal communication within
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to be Managed Effective managers rely on performance measurement and control systems to set direction‚ make strategic decisions‚ and achieve desired goals Performance measurement and control systems: 1. 2. 3. 4. Purpose: to convey information Represent formal routines and procedures Designed specifically to be used by managers Used to maintain or alter patterns in organizational activities Foundation for performance measurement and control – profit planning systems = summary of
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Sabrina Shrestha 19/02/2013 2ndeINT Words: 1497 words How did the Roman Empire maintain its power? The Roman Empire was one of the largest empires the world has ever seen. The power and size they managed to obtain has been a constant subject of interest for historians and all those who are interested in history. Julius Caesar’s ascension to power marked the time from where the Romans steadily
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Effective and Ineffective Communication Lisa Brady Loyola University Effective and Ineffective Communication Where we come from‚ what we’ve experienced‚ our culture‚ our norms‚ our circle of friends‚ and our history all affect the ways in which we communicate with each other. What constitutes effective and ineffective communication? How do we assess what works as opposed to what doesn’t? Communication is vital not only to patient care but in collaborating as a team to ensure goals are achieved
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Associate Level Material Appendix C: Administrative Matrix Instructions: Complete the Administrative Matrix located below. You are expected to identify and explain the functions and roles of management. This information is based on the four functions of management. By providing an example‚ you demonstrate an understanding of each management function. Function Role of Management Example 1. Leading-This includes interpersonal roles‚ subordinates within the organization‚ and persons
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The reason I chose this field was because being an Administrative Services Manager‚ there are many different industries to chose from. This in turn gives me a chance to chose what type of industry or field to chose. When I have finally complete my Associates Degree in Business Management‚ it will give me the skills to lead and manage others. Communication is very important in this type of position and will be will one of the focuses with this type of degree.(NA‚ 2010) You will also be able to
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Bontoc is derived from the two morphemes “bun” (heap) and “tuk” (top). Together it means mountains. He term “Bontocs” refers to the people of the Mountain Province. During the Spanish era‚ the Mountain Province consists of the sub provinces of Ifugao‚ Bontoc‚ Apayao‚ Kalinga but in 1966 four new provinces were created out of the original mountain province‚ namely‚ Benguet‚ Ifugao‚ Mountain Province and Kalinga-Apayao. The Mountain Province‚ sits on the cordillera mountain region range‚ which runs
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Barriers to Effective Communication “Barriers are influencing factors which impede or breakdown the continuous communications loop. They block‚ distort‚ or alter the information. By identifying the barriers and applying countermeasures‚ team members can effectively communicate.” (Wallace and Roberson‚ 2009) Chapter four speaks of four obstacles that can prevent effective communication. Emotional barriers‚ physical barriers‚ semantic barriers‚ and ineffective listening all prevent effective communication
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Mobile stone crusher series consists primarily of cone crusher high efficiency vibrating screen‚ high performance‚ conveyor belt and the engine control panel and so on. The assembly is installed an integrated system operating in a coordinated manner. Henan Daswell Machinery is a professional manufacturer of mining machine for almost 30 years in China. We are dedicated to supplying our customers with best service and products‚ our major products include:small jaw crusher‚small jaw crusher‚If you
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