First 400-Hour Report This report views the my first experience and evaluation as a front office intern at Traders Hotel Yangon which is a chain hotel of Shangri- La resorts and hotels. As a front office intern‚ I have to rotate among 7 departments of the front office including the operator department‚ business center‚ Traders Club Lounge department‚ Mini Mart‚ Concierge‚ Reception and finally Guest Relation Officer Department. My internship period was 2 months so I was assigned at one department
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Abstract Homestyle Hotels Inc is a result of merger of Lifestyle Resorts and Home Away Hotels. Each individual hotel operates in silos with no standardized process to capture client information. Initially‚ Ben Garrett (the IT director)’s mandate was to ‘consolidate the firm’s IT’‚ however with the said objective having been achieved‚ the higher management now wanted a more cohesive picture to enable better analysis and present a consistent picture to the outside world. The roadblocks to the integration
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Westin Hotels & Resorts are an upscale hotel chain owned by Starwood Hotels & Resorts Worldwide. Currently‚ Westin operates over 120 hotels in 24 countries. Westin Hotels and Resorts redefine efficient services with an un-compromising style that offers residents a truly unique experience. Starting its operations from the year 1930‚ Westin defines a luxurious and relentless pursuit of providing optimal services for its clients. The Mission Statement of Westin Hotels & Resorts: “Westin Hotels & Resorts
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in the case is deciding what to do with the property. The owners have the option of selling the hotel or keeping it open for business. This problem is time sensitive because new competitors are entering the market rapidly. “Approximately 28 hotels were under construction and an additional 25 in permit stages for a total of 53 projects under development”. (Cornsun & Enz‚ p. 21). The Hillerman Hotel Executive Board will need to choose an option soon. The tool/concept that will be used to solve
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CASE STUDY OPERATING PROCEDURES OF HOTEL ALIMARA Introduction We decided to do our project on Hotel Alimara in Barcelona. We have interviewed the F&B manager and Front Office manager to get some information about operating processes. From Front Office processes we have chosen the check-out and from the F&B we have chosen the order making process. Objectives The objective of our work is to analyze and compare functions and operating
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with your brand image. Your hotels image starts before they ever walk in the door. From the booking experience to the follow up after they have checked out‚ this is something that needs to be embedded in your corporate culture. As they say‚ one bad apple can rot the bunch‚ and this is especially true when it comes to customer service. The social media component has become essential to maintaining a positive public image for the hospitality industry‚ and not just for hotels. Third party providers‚ vendors
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Case study Brunt hotels have a successful chains of hotels in the UK that have just bought order hotel in France. In other to make this new international hotel a success they are now considering hiring expatriates of train local managers for the new hotel in France. Based on the information at the end of part 1 the key priority should be rebranding the new hotels and selling the others to be able to raise money for the renovation and other expenses in order to open the new hotels for business on
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Purchase a premier hotel brands internationally: Change to Marriott brand or Maintain brand as an operating subsidiary? Why to rebrand - • Name might not be doing justice to the overall experience. Making such a change is especially important when a hospitality property has lost effectiveness in serving its market. The previous brand might not be providing service so there can be misperception about the Marriott brand • Rebranding might help to reposition the hotel and properly brand it.
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Industry Report – Hotel Industry Group - 1 2010 This report presents scenario of MIS in Hotel Industry with main focus on India Hotels Company Limited (IHCL‚ Taj Group of Hotels) India Hotels Company Limited Oxford House 15/17 N.F. Road Apollo Bunder Mumbai 400 001 India Contact Person - Denzil Barretto denzil.barretto@tajhotels.com (91-22) 6665 1000 (91-22) 2284 6680 / 83 Industry Report – Hotel Industry Table of Contents Group Details ......................................................
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customer satisfaction-related emails so my apologies if this email does not reach the right person. I travel frequently for business and have been staying at exclusively Hilton hotels for the past few months. My HHonors number is [number removed]. I have become accustomed to receiving top-notch customer service at Hilton hotels‚ but your Garden Inn in [location removed] appears to be quite the exception. I am staying at the Hilton Garden Inn [location removed] for the week and handed three dress shirts
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