CUSTOMER SUCCESS ICICI Bank Limited Boosting Datacenter Availability for Largest Private Bank in India with the Help of Symantec ICICI Bank Limited (ICICI Bank) is a trendsetter in the use of banking technology in India. Since 1999‚ ICICI Bank leverages comprehensive datacenter availability and data protection solutions from Symantec. Using Veritas Storage Foundation and Veritas Cluster Server‚ the bank is achieving 99.9 percent application availability and 99.99 percent uptime for its server infrastructure
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MERGER OF ICICI BANK WITH ICICI LTD. ICICI was formed in 1955 at the initiative of the World Bank‚ the Government of India and representatives of Indian Industry. The principal objective was to create a development financial institution for providing medium–term project financing to Indian businesses. In the 1990s‚ ICICI transformed its business from a development financial institution offering only project finance to diversified financial services group offering a wide variety of products and services
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ADMINISTRATION 2010-2011 MIS OF ICICI BANK By Group 3 -Deepti Achpalya -0918111 -Namrata R-0918124 -Nidhi Pandiya-0918126 -Nita Bhattacharjee-0918129 -Shyamala-0918151 ACKNOWLEDGEMENT At the first instance I owe my gratitude and express my hearty and sincere thanks to DR. K. Nirmala Prasad‚ the principal of M.O.P. Vaishnav College for Women‚ Chennai-34‚ for giving me an opportunity to get trained at ICICI Bank. I owe my thanks to Dr. Lalitha
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| | | Small Scale Industries: An Important Catalyst for the Growth of India’s Economy | |ESBD REPORT | |TANYA GUPTA ( 131)
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ICICI BANK ABOUT ICICI BANK: ICICI Bank is India ’s second-largest bank with total assets of Rs. 4‚736.47 billion (US$ 93 billion) at March 31‚ 2012 and profit after tax Rs. 64.65 billion (US$ 1‚271 million) for the year ended March 31‚ 2012. The Bank has a network of 2‚766 branches and 9‚363 ATMs in India‚ and has a presence in 19 countries‚ including India. ICICI Bank offers a wide range of banking products and financial services to corporate and retail customers through a variety of delivery
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Focus on ICICI Bank’s Initiatives The use of Customer Relationship Management (CRM) in banking has gained importance with the aggressive strategies for customer acquisition and retention being employed by banks in today’s competitive milieu. This has resulted in the adoption of various CRM initiatives by these banks to enable them achieve their objectives. The steps that banks follow in implementing Customer Relationship Management (CRM) are: Identifying CRM initiatives with reference to the objectives
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History Of ICICI Bank: History ICICI Bank was established in 1994 by the Industrial Credit and Investment Corporation of India‚ an Indian financial institution‚ as a wholly owned subsidiary. The parent company was formed in 1955 as a joint-venture of the World Bank‚ India’s public-sector banks and public-sector insurance companies to provide project financing to Indian industry The bank was initially known as the Industrial Credit and Investment Corporation of India Bank ‚ before it changed its
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CUSTOMER RELATIONSHIP MANAGEMENT – BECAUSE OUR BUSINESS IS ABOUT GROWING TOGETHER CASE STUDY: ICICI BANK RETAIL MANAGEMENT BY AKANKSHA CHOUDHARY 088503 BMS III‚ 6TH SEMESTER ST. FRANCIS DEGREE COLLEGE FOR WOMEN 2010-2011 CHAPTER OF CONTENTS 1. Introduction 2. Customer relationship 3. Origin of customer relationship management (CRM) 4. Features of CRM 5. Perspectives of CRM 6. Customer relationship measurement 7. Types of CRM systems 8. Scope of CRM
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1.1 Introduction Modern commercial banking‚ in its present form‚ is of recent origin. Though bank is considered to be an ancient institution just like money. Its evolution can be traced in the functions of money lender‚ the goldsmiths and the merchants. A bank has been often described as an institution engaged in accepting of deposits and granting loans. It can also be described as an institution which borrows idle resources‚ makes funds available to. It does not refer only to a place of tending
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Strategic Analysis of ICICI Bank and its comparison with HDFC Bank 1|Page Contents Profile of the banks……………………………………………………………………………………….3 Financial Analysis of the two banks …………………………………………………………………... 4 Growth Strategies that ICICI bank can adopt…………………………………………………………9 Strategic Analysis………………………………………………………………………………………..10 Recommendations……………………………………………………………………………………….13 2|Page 1. Profile of the banks ICICI Bank ICICI Bank is India’s second-largest bank and offers a wide
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