------------------------------------------------- Property Operations To keep their hotels running smoothly‚ Hilton Supply Management teams up with suppliers offering products and services related to a property’s infrastructure. Specific areas include maintenance‚ repair and operating supplies (MRO)‚ administrative office equipment‚ laundry/dishwashing equipment and chemicals‚ printing and promotional items‚ pest control services‚ office equipment and supplies‚ hotel utilities‚ and other related products and services.
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I. COMPANY OVERVIEW A.) PRODUCTS / SERVICES Century hotel offers a decent variety of services given that it is one of the relatively known properties within the Pampanga area. The hotel gets most of its revenue from the functions or events being held at the hotel‚ restaurant operations‚ and the selling of rooms. They also get a majority of their earnings due to their convenient location of being right beside Casino Filipino‚ and a number of local attractions. Recent renovations of the rooms on the
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obr3588x_ch07_212-246 10/5/04 11:17 AM Page 215 EQA Chapter 7 / Electronic Business Systems ● 215 R EAL WORLD CASE 1 H Hilton Hotels Corporation: D ata-Driven Hospitality ilton Hotels Corporation has learned that customers are more satisfied when they have a problem and the hotel staff takes care of it than if the stay goes flawlessly. Giving hotel staff the information to make critical recoveries is the reason Hilton‚ during one of the industry’s worst downturns in decades‚ piled
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QUALITY IN HOTEL SERVICE: THE CASE OF THREE STAR HOTELS IN DA NANG VIETNAM *** ABSTRACT Nowadays‚ “service quality” is mentioned a lot when hoteliers and marketers discuss about how to improve a hotel’s competition capabilities. Many researchers figure out that customer use five dimensions to judge service quality of a hotel – tangibles‚ reliability‚ responsiveness‚ assurance‚ empathy. The gap between expected and perceived service is a measure of service quality. The fact that hotels and resorts
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MARRIOTT HOTEL Marketing Essay Jelena Stankovic 09.03.2012 Anniesland College The following essay will be about marketing used at Glasgow marriott hotel. Marketing mix‚ products of the hotel‚ channels of distribution‚ the pricing srategies‚ also‚ methods of promotion used by the hotel and explanation of product life cycle. Alxso I will suggest a new product and explain how it might be promoted‚ priced or distributed. Glasgow Marriott hotel is located in the business district of the city
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The NH hotels has to deal with external factors as well‚ therefore‚ below an EFAS analysis is made: External factors | Weight | Rating | Weighted score | Comments | Opportunities | | | | | * Expansion of their activities | 0.25 | 4.5 | 1.1 | Nowadays‚ South Africa is getting more important for NH Hotels and plays a meaningful role. Mainly because of the black empowerment process to ensure sustainable future market growth and profitability. Furthermore‚ the tourism industry within South
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policy in the hotel sector: “green” strategy or stratagem? Margaret Brown Lecturer in Accounting‚ School of Food & Accommodation Management‚ Duncan of Jordanstone College‚ University of Dundee‚ Scotland‚ UK Illustrates alternative “green” strategies to indicate possible reactions of the hotel sector to the environmental issue and the extent of the “greening” process on the control system. Discusses the results of a questionnaire survey into the environmental standing of an hotel and the control
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THE GEORGES HOTEL The Hotel ■ 163 guest rooms‚ 65-70 employees. ■ Front desk: 10 employees. ■ Valet parking services: 8 employees. ■ Housekeeping: 28 employees. ■ Engineering and facilities maintenance: 4 employees. ■ Management and administrative: 15-20 additional staff members assigned to departments throughout the hotel‚ including management‚ office support and sales. The Garden Terrace Restaurant ■ Approximately 35 employees. ■ The restaurant is open daily from 5:00 a.m. to 10:00
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Question 1: Select an industry and outline the changes taking place in the nature of its work and how work in that industry is organized. Describe the effect these changes have on the skill requirements of workers. A lot of industries have faced major changes in their work methods in the last years‚ such as the automobile industry. Technology is one of the main factors to be accounted for these new working methods. A lot of consequences for workers occur due to this change such as the following:
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As a business entrepreneur my investments have focused into the hotel industry. One of my biggest goals is to build and open my own hotel to start my own business. I have done some research and I find myself well suited to be able to operate a franchised brand hotel. I have a well thought out strategy that will help me become successful in the lodging industry. Within this paper I will allow myself to guide you through the steps I will take to follow and accomplish this goal of mine. A franchise
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